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5 Top Customer Service Articles of the Week 2-28-2022

ShepHyken

My Comment: Customer experience (CX) has been at the top of many company’s success strategies for years. My Comment: Fellow customer experience expert, Jeanne Bliss, shares five important CX topics with links to the interviews from her podcast. Ecommerce Leaders Tell All: 10 Trends and Predictions for 2022 by Namogoo.

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Guest Post: 5 Strategies to Enhance Customer Loyalty and Retention

ShepHyken

Promise and deliver on the benefit If you promise your customers a specific benefit for using your product or service, and later that benefit is realized, they’ll equate their success to your business and become loyal customers. Meeting customer expectations breeds brand affinity.

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Top 5 Customer Service & CX Articles for the Week of February 27, 2023

ShepHyken

8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. My Comment: ChatGPT is one of the most talked about and written about topics in the past two months. Amazon has mastered this.

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6 Email Marketing Courses

JivoChat

hours Certificate: includes a certificate of completion Main topics: Biggest mistakes in email marketing The email algorithm Email marketing for social media growth How to grow your email list Lead magnets Email templates Email sequences Running YouTube ads to drive traffic Running Facebook ads Access type: full lifetime access 2.

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Contact Center CX: Next Issue Avoidance

CX Accelerator

Last week, Brittany Naylor (Vice President of Customer Support for Service Direct) queued up a wonderful topic in our CX Accelerator slack channel. In other words, it's going beyond the obvious surface level problem to equip the customer for future success. Is this a practice within your support environment?

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5 Best Google Analytics Courses to Improve your Website

JivoChat

With Google Analytics reports, you can analyze the marketing strategies that are successful in your website, and the types of content that catch the visitors’ attention and improve continuously. Main topics: What Google Analytics is and Why It’s so Important. How to Set Up Goals To Measure Your Businesses Success.

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Types of Ecommerce: Choose your Business Model

JivoChat

In recent years, many companies have expanded their business to sell online or focused their activities only on the internet, investing in different types of ecommerce. According to Statista report, in 2021, retail ecommerce sales amounted around 4.9 4 Most Common Types of Ecommerce. trillion U.S dollars worldwide. trillion U.S

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