Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality. Separating Science Fiction from Fact: What Is AI & RPA? More on that later.)
Let's personalize your content