striking-the-right-balance-as-a-customer-service-leader 
Customer Service Life
DECEMBER 6, 2021
As a customer service leader, there’s a certain balance I’ve struggled to find. Spending too much time interacting with customers can leave me feeling like our team is treading water and not making progress on key initiatives. Where’s the balance? What’s my priority as a leader?
ShepHyken
DECEMBER 2, 2022
This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees. In a recent survey by SuperOffice , 45.2% Enabling agents.
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TechSee
JULY 17, 2023
Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool with the potential to revolutionize customer service, automating responses, personalizing experiences, and enhancing operational efficiency. Providing feedback to the LLM?
The Northridge Group
NOVEMBER 4, 2021
Customer loyalty is earned by being great and consistent at the basics and finding ways to delight your customers in unexpected ways. Refocusing team managers to listen to calls with the “ ear of the customer ”. Empowering Associates to Deliver a Differentiated Customer Experience.
CX Accelerator
DECEMBER 31, 2018
Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams?
Outsource Consultants
OCTOBER 13, 2020
In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale.
Hodusoft
FEBRUARY 16, 2022
Striking a balance between protecting employees from the pandemic and continuity of business is still a major concern for most businesses in 2022. Though many employees continue to work from home, both organizations and employees are exploring the ‘hybrid work model’ for striking the balance.
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