SmartAction

FEBRUARY 20, 2024

Authentication: A Blend of Security and Convenience In the financial world, security is crucial. Voice automation introduces a new layer of security in customer authentication, as well as security concerns. With SmartAction, financial services are not just adapting to change – they are leading it.

Banking 72

Banking Self service Virtual Agent APIs 72

AWS Machine Learning

APRIL 22, 2024

In this post, we introduce a solution to integrate HyperPod clusters with AWS Managed Microsoft AD, and explain how to achieve a seamless multi-user login environment with a centrally maintained directory. The following diagram illustrates the high-level solution architecture.

Scripts 74

Scripts Engineering Management Benchmark 74

AWS Machine Learning

OCTOBER 11, 2023

An enterprise search solution should be able to provide you with a fully managed experience and simplify the process of indexing your content from a variety of data sources in the enterprise. For our solution, we demonstrate how to index a crawled website using the Amazon Kendra Web Crawler. Run a sample query to test the solution.

Enterprise 92

Enterprise Chatbots Engineering Management 92

CSM Magazine

AUGUST 29, 2023

Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents, reducing fraud and unlocking significant efficiency gains. Journey’s biometric authentication use case with Avaya HCS enables agents to authenticate into their agent desktop applications biometrically.

industry standards 52

industry standards Contact Center Customer centricity SaaS 52

AWS Machine Learning

OCTOBER 26, 2023

Drupal has a great feature set, like straightforward content authoring, reliable performance, and security. One of the key requirements for many customers using Drupal is the ability to easily and securely find accurate information across all the documents in the data source. authentication). authentication).

APIs 95

APIs Accountability Engineering Enterprise 95

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. We first delve into the vulnerabilities, threats, and risks that arise from the implementation, deployment, and use of LLM solutions, and provide guidance on how to start innovating with security in mind.

Best practices 121

Best practices Government Engineering Accountability 121

AWS Machine Learning

DECEMBER 1, 2023

One of the challenges is setting up authentication and fine-grained permissions for users based on their roles and activities. Typically, there is no simple mechanism for administrators to discover, implement, and manage the right networking and security configurations their teams need. Choose Configure.

Enterprise 93

Enterprise APIs Accountability Government 93

SmartAction

NOVEMBER 15, 2023

With the advent of the internet, AI, and technological advancements, it has transformed into a multifaceted solution that empowers customers to find answers and solutions on their own. They provide real-time assistance, understand natural language, and offer personalized solutions. Key Trends in Customer Self-Service 1.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

AWS Machine Learning

FEBRUARY 6, 2024

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. Because of the sensitive nature of the data and effort involved, pharmaceutical companies need a higher level of control, security, and auditability. AI delivers a major leap forward.

Government 100

Government APIs industry solution Education 100

AWS Machine Learning

MARCH 22, 2024

The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge generative artificial intelligence (AI) models available and accessible through Amazon Bedrock in a simple and secure manner.

Engineering 86

Engineering Consulting Consulting Enterprise 86

CSM Magazine

JUNE 12, 2023

The State of Omnichannel Authentication Survey , conducted by TransUnion, found that over half of the respondents reported an increase in the frequency of callers attempting to commit fraud. Educating employees about these scams and regularly updating security policies can help minimize the risk of contact center fraud.

Contact Center 52

Contact Center Engineering Education Banking 52

NameShouts

MARCH 3, 2021

Security and privacy were concerns, of course, but they were concerns you could handle. Meanwhile, organizations in the middle look for more access, in the name of… security? Doing these things requires commitment to the ethos of the old Internet, a commitment to authentic human connection, to community over currency.

Accountability 173

Accountability Government Banking Personalization 173

Fonolo

OCTOBER 20, 2022

The great migration of contact centers transitioning from on-site to hybrid work environments isn’t slowing down–and an air-tight call center security strategy has never mattered more. Keeping your company’s data secure is essential, but it can seem like an overwhelming task. Understaffed Security Teams.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

TeamSupport

NOVEMBER 23, 2022

Data security is no longer just a nice-to-have for messaging and live chat. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy? Luckily there are several security-minded solutions on the market, though not all of them are created equal.

outsourcing 98

outsourcing Enterprise SaaS Accountability 98

AWS Machine Learning

MARCH 12, 2024

Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. No interactive access – Enclaves provide only secure local socket connectivity with their parent instance.

Chatbots 88

Chatbots Healthcare Accountability Engineering 88

AWS Machine Learning

JUNE 30, 2022

In this post, we will continue to build on top of the previous solution to demonstrate how to build a private API Gateway via Amazon API Gateway as a proxy interface to generate and access Amazon SageMaker presigned URLs. Solution overview. The following diagram illustrates the architecture of the solution. Deploy the solution.

APIs 81

APIs Enterprise Big data Accountability 81

Hodusoft

JANUARY 1, 2024

Security Transactions with traditional banking usually involve physical documents and face-to-face verification. For customer data and transaction security, digital banking relies on various factors like secure encryption, multi-factor authentication, and advanced cybersecurity measures.

Contact center software 52

Contact center software Banking Contact Center Finance 52

pindrop

APRIL 27, 2020

Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more secure. In this post, we will explore multifactor authentication, and it’s growing importance in the era of Coronavirus. Consider Your Metrics.

Call Center 93

Call Center Banking Metrics Wait times 93

CSM Magazine

FEBRUARY 7, 2022

In an industry that employs millions and is also responsible for handling sensitive information for millions, security and efficiency are extremely important. Call centers, especially BPOs, need top-notch security for PCI compliance. In either case, an organization can roll out the solution with minimal time and effort.

Call Center 98

Call Center Enterprise Marketing Customer Service 98

pindrop

AUGUST 24, 2021

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. Even though the security questions in KBA appear to be personalized, there are only so many questions a system can use, and for fraudsters it often only takes a Google search to crack the KBA code. KBA on the outs.

Accountability 83

Accountability Personalization 83

CSM Magazine

APRIL 17, 2023

As organizations shift toward remote work and cloud-based environments, their need to protect sensitive data while maintaining secure access increases. A Cloud Access Security Broker (CASB) is the most effective way. To enhance the security of user logins, multi-factor authentication (MFA) is becoming increasingly necessary.

Government 52

Government Technology 52

AWS Machine Learning

JUNE 14, 2022

Agility and security have historically been two aspects of IT of paramount importance for any company. With the simplification of access to advanced IT technologies thanks to low-code and no-code (LCNC) tools, an even bigger number of people must be enabled to access resources, without impacting security. Solution overview.

APIs 76

APIs Best practices Accountability Management 76

AWS Machine Learning

APRIL 18, 2024

All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). Do not use this solution to stream, record, or transcribe calls if otherwise prohibited. If you’re a developer and you want to build, deploy, or publish the solution from code, refer to the Developer README.

APIs 91

APIs Accountability Analytics Entertainment 91

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. Are you facing issues with maintaining data privacy and security?

Contact center software 52

Contact center software Analytics Interactive Voice Response Contact Center 52

pindrop

JULY 6, 2021

To be fair, there was a point in time where knowledge-based authentication questions (KBAs) were an effective form of identification. So what is the solution when someone can’t answer these questions accurately? So what is the solution when someone can’t answer these questions accurately? But that time is gone.

Airlines 104

Airlines Banking Call Center Accountability 104

CSM Magazine

DECEMBER 9, 2022

A corporation can’t secure end-points in decentralized network perimeters and cloud environments with legacy security infrastructures. Legacy security approaches are out-of-date and highly inefficient to cope with modern-day complexities. 1- Secure Access Service Edge (SASE). Let’s start by explaining what is SASE?

Construction 52

Construction Technology Management Marketing 52

AWS Machine Learning

SEPTEMBER 6, 2023

In this post, we build a secure enterprise application using AWS Amplify that invokes an Amazon SageMaker JumpStart foundation model, Amazon SageMaker endpoints, and Amazon OpenSearch Service to explain how to create text-to-text or text-to-image and Retrieval Augmented Generation (RAG). For this example, we use train.cc_casebooks.jsonl.xz

Enterprise 93

Enterprise APIs Real estate Construction 93

AWS Machine Learning

APRIL 12, 2023

Creating a unified and secure search experience is a significant challenge for organizations because each repository contains a wide range of document formats and access control mechanisms. Amazon Kendra can easily validate the identity of individual users as well as user groups who perform searches with the addition of secure search tokens.

Enterprise 88

Enterprise APIs Engineering Management 88

pindrop

JULY 6, 2021

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swarths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

Momentum Telecom

JUNE 14, 2023

As cloud adoption grows, so does the need for secure networking solutions. That’s where software-defined wide area networking (SD-WAN) solutions come in. SD-WAN simplifies networking and improves connectivity, but it also brings unique security challenges. What Is SD-WAN? What Are the Benefits of Using SD-WAN?

Transportation 52

Transportation Best practices Analytics Management 52

Balto

AUGUST 29, 2023

Call center compliance involves meeting certain regional and international requirements and guidelines related to security and collecting and storing sensitive customer data. Call center compliance is vital for increasing sales, improving customer service, and collecting debts in a fair and secure way.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

NobelBiz

FEBRUARY 21, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

CSM Magazine

JANUARY 17, 2023

The pandemic saw a rapid rise in the demand for secure contactless payments both online and in store. Biometric authentication – the new payment preference. Using biometric authentication is a natural fit for payments and delivers benefits to customers. Hybrid working offers opportunities for solutions such PayByLink.

Interactive Voice Response 52

Interactive Voice Response Self service Technology Personalization 52

NobelBiz

FEBRUARY 15, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Interactions

APRIL 22, 2021

In a world where security and privacy is becoming increasingly necessary, companies are looking for new ways to protect their customers. Multiple passwords, two-factor authentication, confusing security questions, and making customers jump through hoops just to get access to their account is taking a toll on customer experience. .

Banking 62

Banking Accountability Contact Center Engineering 62

AWS Machine Learning

FEBRUARY 6, 2023

In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel. We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

TRUSTID

NOVEMBER 27, 2019

According to the article, “Cyber Week Security Tips to Protect Against Hackers,” the National Retail Federation expects a record $730 billion in sales. This means fraud and risk teams need to be extra vigilant when authenticating customers and processing financial and account requests over all sales channels int he coming week.

Enterprise 106

Enterprise Engineering Sales Contact Center 106