CCNG

OCTOBER 25, 2023

Implementing Salesforce for 75,000 users, 16 contact centers, and 30,000 locations had a significant impact on the organization's customer interactions, offering a rewarding opportunity for growth and development. Kelly Sigmon is an active CCNG Academy member, CEO and Founder -KMS CX Solutions in Tampa Florida.

CCNG 195

CCNG Technology Employee engagement Government 195

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

APIs 73

APIs Engineering Enterprise Technology 73

CSM Magazine

MAY 9, 2024

He emphasised that with many solutions now available off-the-shelf, imagination and budget are the only limits – not the technology itself. The Transformative Potential of AI Kevin McGachy, who oversees AI Solutions at Sabio, painted a compelling vision of AI’s potential to deliver the effortless interactions customers crave. “I

Technology 52

Technology Customer Service CRM Best practices 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce.

APIs 78

APIs Scripts Management Accountability 78

Playvox

FEBRUARY 27, 2023

They also look to consolidate solutions through pre-built integrations. With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging.

Management 75

Management Schedule adherence Contact Center Coaching 75

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Average Handle Time 109

Average Handle Time Contact Center Technology CRM 109

AWS Machine Learning

DECEMBER 21, 2022

An enterprise search solution should be able to pull together data across several structured and unstructured repositories to index and search on. One such data repository is Salesforce. Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. Solution overview. Opportunity*. Prerequisites.

Enterprise 76

Enterprise Accountability APIs CRM 76

AWS Machine Learning

JANUARY 12, 2023

This post was co-authored with Mark Lott, Distinguished Technical Architect, Salesforce, Inc. Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Solution overview. The following diagram shows the solution architecture. Salesforce Code Builder.

Customer Support 78

Customer Support APIs Scripts Enterprise 78

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

JustCall

FEBRUARY 9, 2024

And we’ve got some great company with the likes of Intercom, Zendesk, and Salesforce being on the list. It’s the culmination of countless reviews, ratings, and testimonials shared on the platform over the past year – each one a testament to the value and impact of our solutions. How did we land here, once again?

Customer Service 78

Customer Service CRM Customer Support Sales 78

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

ShepHyken

JUNE 8, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. According to Salesforce , your brand’s overall experience is just as important to 88% of your customers as the product you’re selling.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization. Don’t have a knowledge base?

CRM 59

CRM Customer Support Customer Experience Sales 59

GetFeedback

MARCH 1, 2019

At GetFeedback we believe the simpler a customer experience (CX) solution, the better. Read about our top competitive advantages.

Customer Experience 60

Customer Experience 60

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.

CRM 52

CRM Enterprise Consulting Consulting 52

CSM Magazine

AUGUST 30, 2022

Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop. Now with solutions such as Service Cloud Voice that’s no longer the case with voice becoming a digital channel. However, this is a very basic way of passing customer information to an advisor.

CRM 98

CRM Average Handle Time Consulting Consulting 98

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

Consulting 52

Consulting Consulting CRM Marketing 52

TechSee

MAY 5, 2020

The Salesforce FSM Effect. Salesforce Field Service Lightning is a powerful, highly customizable, mobile-friendly extension to Service Cloud. Salesforce FSL is the fastest-growing division in the company’s history, bringing in $100 million in revenue within two years of its launch. Scheduling. Tracker Bot.

Enterprise 109

Enterprise outsourcing Analytics Surveys 109

C3Centricity

APRIL 9, 2024

B2B transactions, such as IBM’s enterprise software solutions or Caterpillar’s heavy machinery, involve substantial investments and can extend for months or even years. A study by Gartner highlighted that 77% of B2B buyers stated their latest purchase was very complex or difficult. B2B decisions are driven by logic and ROI.

B2C 90

B2C B2B Marketing Accountability 90

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization. Don’t have a knowledge base?

CRM 52

CRM Customer Support Customer Experience Sales 52

CSM Magazine

JUNE 7, 2023

Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008.

Wireless 52

Wireless Customer Service Telecommunications Consulting 52

Babelforce

JULY 18, 2023

As specialists in voice automation and call center telephony, we’ve developed a CX automation tool called babelConnect, which integrates seamlessly with Salesforce. And it’s not just hype either – Salesforce has the numbers to back up its reputation. What is process automation for the contact center? The result?

CRM 52

CRM Contact Center Sales Call Center 52

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities.

Enterprise 86

Enterprise CRM Sales Customer retention 86

TeamSupport

DECEMBER 8, 2023

While there are many options to choose from, be sure to keep these eight factors in mind before you commit to a solution. Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Consider the size of your business and your support team.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023.

Consulting 52

Consulting Consulting CRM Technology 52

Totango

MAY 17, 2022

We consider these some of the best CRM software solutions for companies: Zoho CRM. Salesforce CRM. In contrast to SAP’s on-premises CRM solutions, SAP Sales Cloud provides a cloud-based interface that delivers a unified view of all customers and customer interactions for a seamless offline and online mobile experience.

B2B 80

B2B Sales CRM Enterprise 80

CSM Magazine

FEBRUARY 7, 2024

The latest appointments complete Sabio’s global Partner Management team, coming weeks after Mel Bogin joined the Group as Global Partner Manager for Salesforce. The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.

Accountability 52

Accountability Sales Technology Management 52

TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. Today’s advanced call center technology goes much further and includes cloud-based software solutions, artificial intelligence, predictive analytics and omnichannel capabilities.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

CSM Magazine

MARCH 13, 2023

However, with all eyes focused on Microsoft and Google’s next moves, Salesforce has stridden forward with some exciting news of its own following the launch of Einstein GPT earlier this week. According to Salesforce, Einstein GPT brings AI capability together with the CRM to make every employee more productive and every CX better.

CRM 52

CRM Technology Consulting Consulting 52

TeamSupport

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. The suite includes a chat platform, Messaging & Live Chat, which allows for customizable live chat solutions. Shared Goals: Align your team around common objectives.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. The suite includes a chat platform, Messaging & Live Chat, which allows for customizable live chat solutions. Shared Goals: Align your team around common objectives.

Best practices 52

Best practices Upselling Analytics Customer Support 52

AWS Machine Learning

APRIL 18, 2024

We are excited to announce that Slack, a Salesforce company, has collaborated with Amazon SageMaker JumpStart to power Slack AI’s initial search and summarization features and provide safeguards for Slack to use large language models (LLMs) more securely. The following diagram illustrates the solution architecture.

Enterprise 99

Enterprise Analytics Metrics Accountability 99

CSM Magazine

OCTOBER 31, 2022

Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform. ‘makepositive’ also provides customer engagement expertise ahead of a full Salesforce CRM system implementation. .

CRM 52

CRM Consulting Consulting Marketing 52

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Cloud contact 68

Cloud contact Contact Center CRM Enterprise 68

Unymira

MARCH 23, 2023

Are you utilizing popular business tools like Salesforce, Microsoft, or Genesys for your customer service and customer experience needs? If so, it's time to level up your game with USU Knowledge Management Solution. Are you struggling to provide quick and efficient support across multiple channels?

Management 52

Management Customer Service Customer Experience 52