Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. It’s amazing to see how far ServiceSim has come since we launched it in September.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

CCNG

OCTOBER 14, 2021

They are always bringing new solutions to the marketplace and willing to talk to anyone who is interested. Ryan Bradley, recently former VP Selective Insurance, head of customer care, has held a variety of contact center leadership roles primarily in the insurance industry (Farmers, Erie, Selective).

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

Beyond Philosophy

NOVEMBER 5, 2020

Insurance companies are successful because of the Negativity Bias. The solution is to insure yourself against the loss. In addition to providing a solution to the effects of Negativity Bias, the insurance industry also shows that there is money to be made by people thinking negatively.

Consulting 324

Consulting Consulting Advertising Best practices 324

JivoChat

APRIL 5, 2023

A question that concerns many people is “How does health insurance work?” Many companies offer health insurance for their employees, and even for the ones who work remotely. What Is Health Insurance? Instead of paying for the whole medical expenses, the health insurance is responsible to cover a part of it.

Healthcare 75

Healthcare Technology 75

customer sure

AUGUST 8, 2023

We’re excited to announce that we’re now the chosen customer feedback software provider for Covéa Insurance. Operating throughout the UK market offering commercial and personal lines insurance, Covéa Insurance serves a variety of customers and as such, needed a comprehensive solution to survey customers and obtain their valuable feedback.

Feedback 62

Feedback Surveys Accountability Customer Experience 62

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results. Previous FSI Commentary.

Banking 145

Banking Enterprise APIs Contact Center 145

JustCall

AUGUST 8, 2023

Artificial intelligence (AI) has already been embraced by various industries, and the insurance sector is no exception. AI technology has the capability to boost all insurance processes and close some pertinent gaps. Image Source The integration of AI technology has revolutionized the way insurance companies operate.

Chatbots 52

Chatbots Analytics Technology Customer retention 52

Cincom

SEPTEMBER 20, 2023

This article explores insights from leading life, health and property and casualty insurance executives of their priorities, challenges and outlook on the future of customer communications and the impact of digital transformation. As science fiction writer William Gibson once famously said, “The future is here—but it’s not evenly distributed.”

Surveys 52

Surveys Marketing Management Technology 52

Cincom

SEPTEMBER 20, 2023

This article explores insights from leading life, health and property and casualty insurance executives of their priorities, challenges and outlook on the future of customer communications and the impact of digital transformation. As science fiction writer William Gibson once famously said, “The future is here—but it’s not evenly distributed.”

Surveys 52

Surveys Marketing Management Technology 52

Concentrix

NOVEMBER 1, 2023

Read how an insurance leader navigated a world of risk to embrace new customer experience solutions to achieve its cost savings and customer experience goals.

Customer Experience 62

Customer Experience Contact Center Technology 62

AWS Machine Learning

NOVEMBER 3, 2022

This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. These AI technologies can be used across insurance use cases such as claims, underwriting, customer correspondence, contracts, or handling disputes resolutions. Solution overview.

APIs 84

APIs Construction Analytics Technology 84

AWS Machine Learning

MARCH 31, 2023

For our use case, we process an Acord insurance document to enable straight-through processing, but you can extend this solution to any use case, which we discuss later in the post. The insurance industry uses STP to streamline the underwriting and claims process. Insurance documents are inherently varied.

Construction 67

Construction APIs Accountability Banking 67

Global Response

NOVEMBER 21, 2023

The solution? That’s where a trusted healthcare BPO partner can enhance your solutions. Addressing Industry Challenges with BPO Solutions BPO isn’t just a benefit for patients, though—it also provides necessary support for overworked healthcare teams. So, why isn’t personalized care the standard in healthcare?

Healthcare 62

Healthcare outsourcing Call Center Personalization 62

The Northridge Group

AUGUST 23, 2022

While Quality Monitoring solutions can help associates improve their performance, internal contact center monitoring efforts are often ineffective because contact center managers lack the time and resources to evaluate customer needs, associate performance, and opportunities to enhance customer experience. A Success Story.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

Cincom

JUNE 5, 2023

Cincom Systems announces a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry. The partnership will make effective customer communications to insurers easier for Sapiens customers via the Cincom Eloquence® platform.

Customer Experience 52

Customer Experience SaaS Management Marketing 52

VirtualPBX

OCTOBER 18, 2022

As of October 1st, 2022, The Centers for Medicare & Medicaid Services (CMS) is requiring that all calls with a Medicare insurance agent be recorded and maintained for ten years. CMS defines all insurance agents as third-party marketing organizations (TPMO). You may have had frustrating experiences with insurance agencies yourself.

Accountability 97

Accountability Sales Marketing Customer Service 97

Vistio

FEBRUARY 5, 2024

These agents are the frontline representatives who interact with customers, address their concerns, and provide solutions. Introducing ServiceSim ServiceSim is an innovative software solution designed by Vistio. Health Insurance Call centers in the health insurance industry handle policy inquiries, claims, and member assistance.

Call Center 52

Call Center Healthcare Government Coaching 52

CSM Magazine

JULY 24, 2023

Workers’ compensation insurance is vital for small businesses. In this blog post, we explore the rules and regulations of workers’ comp insurance, helping small business owners understand the importance of compliance and the benefits of providing adequate coverage for their employees. Who Needs It?

Management 52

Management 52

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Technology 52

Technology Education Management Customer Experience 52

TechSee

JUNE 18, 2019

The insurance industry is at the forefront of the digital revolution. Mounting competition from non-traditional players cannibalizing market share with innovative business models has forced P&C insurers to integrate digital technologies into their operations to keep pace. The insurance company is saved!

Contact Center 132

Contact Center Engineering Marketing Technology 132

ShepHyken

SEPTEMBER 13, 2022

a benefits administration solution that combines technology and service to help employees get the most value out of their benefits. He wanted to create a benefits administration solution that combined the best in technology and service with a fierce focus on the end-user. How Empathy Drives Business Growth .

Consulting 161

Consulting Consulting Technology Customer Experience 161

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

Quality Contact Solutions

AUGUST 19, 2021

Like most industries, the insurance industry is not exempt from challenges. Appointment setting services for insurance agents are a vital component of the customer acquisition strategy to keep agencies healthy and thriving. Appointment Setting Services for Insurance Agents Keep Business Flowing. insurance ?

outsourcing 98

outsourcing Call Center Sales Customer Experience 98

Talkdesk

DECEMBER 10, 2020

We talked to almost 900 consumers and hundreds of customer experience (CX) professionals to understand the changing landscape of CX in financial services and insurance. We’re calling it the CX revolution in financial services and insurance. . We heard the same thing over and over: the expectations for CX have skyrocketed. .

Contact Center 135

Contact Center Upselling Cloud contact Analytics 135

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. Intelligent document processing with AWS AI and Analytics services in the insurance industry. Solution overview. Part 1: Classification and extraction of documents.

Analytics 76

Analytics APIs Healthcare Big data 76

The Northridge Group

JUNE 2, 2023

But they still want strategic solutions that will work for them. SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers. For if a hospital system has a problem with an insurance company, they may decide to discontinue their relationship.

B2B 67

B2B B2C Contact Center contact center associations 67

customer sure

FEBRUARY 1, 2023

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.

Feedback 62

Feedback Morale Metrics Customer Experience 62

VirtualPBX

APRIL 10, 2024

They are utilized by a wide range of industries including insurance, banking, retail, healthcare, and technology, among others. This is where we collaborate closely with you to tailor solutions to your unique needs and objectives. We’re dedicated to providing communication solutions that exceed your expectations.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

Talkdesk

DECEMBER 17, 2020

Financial services and insurance institutions are left to balance delivery against customer expectations with the challenge of multiple legacy applications and new digital touchpoints. ” Talkdesk Research™, a new solutions group established at Talkdesk, focuses on delivering proprietary research reports for the CX industry.

Banking 106

Banking Contact Center Accountability Enterprise 106

ShepHyken

SEPTEMBER 23, 2016

The seamless, digital experiences they have come to know and expect from consumer focused brands are rarely found when signing up for health insurance or paying a medical bill. Companies that have been around for a long time are realizing they can and must address the issue of customer experience to stay ahead.”

Healthcare 318

Healthcare Advertising Education Technology 318

Global Response

FEBRUARY 28, 2024

Patients need support as they navigate personal health issues and complex insurance coverage. Doctors’ offices, hospitals, and insurance providers can all become overwhelmed handling both patient care and back-end administrative tasks. The healthcare industry requires the highest level of precision and customer service.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 71

Sales Customer Service outsourcing Government 71

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

Interactions

AUGUST 12, 2021

IVA for Insurance: Transforming the Policyholder Experience. We’re thrilled to announce that we’ll be leveraging our knowledge from millions of industry focused conversations and design expertise into the Insurance space. Insurers are at the brink of a major transformation because customer preferences have dramatically changed.

Customer centricity 62

Customer centricity Self service Management 62

Balto

JULY 6, 2023

The Index provides actionable insights based on trends surveyed from over 200 million guided calls, and currently tracks eight major industries: B2B Technology, Collections, Health Insurance, Home Improvement, Property & Casualty Insurance, Retail, Utilities, and Financial Services.

B2B 52

B2B Healthcare Contact Center Enterprise 52

TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Already a fiercely competitive industry, new players are continuously entering the market.

Telecommunications 116

Telecommunications Contact Center Marketing Customer Experience 116

TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows. Competitive advantage: Partnering with TechSee provides a competitive advantage by offering cutting-edge visual assistance solutions.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109