CHATGPT: ARE THERE OPERATIONAL PITFALLS IN THIS NEW TECHNOLOGY?
CCNG
JANUARY 10, 2024
Information that can be updated and delivered instantaneously by an agent to a customer looks like a productivity boost as well as a driver of positive customer experiences. One of the questions on a QA score card is “Did the agent offer accurate information to the customer?” If not, how will the supervisor coach the agent?
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