AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. It’s much more than just automation.

Analytics 104

Analytics Engineering Government Best practices 104

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” When it comes to contact center development, what Darnell means is that you must engage. Call center development is an essential subset of any overall business development plan. 1 Develop Your Contact Center Managerial Skills

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Optimization helps reduce unnecessary expenses while maintaining service quality. Table of Contents What is Call Center Optimization?

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

CSM Magazine

MARCH 26, 2024

While things such as creating a better user experience and cutting transaction costs are valid ways of going about it, it is great to consider using white-label fintech platform software solutions. White-label products across multiple industries are quite a common occurrence according to Kindgeek.

Finance 52

Finance Banking outsourcing Sales 52

Vistio

MARCH 16, 2024

The key to unlocking optimal agent training lies in understanding the process, leveraging cutting-edge technology solutions, and developing strategies that highlight individual growth and performance. Call handling protocols and guidelines – Do agents need to give a standard greeting or call wrap-up?

Contact center software 52

Contact center software Contact Center CRM Call Center 52

Hodusoft

MAY 26, 2022

HoduCC – Call Center and Auto Dialer Software Stands out as FrontRunner in the Gartner report. Providing impeccable services through tech-driven software, HoduSoft has become one of the reputed names in the unified communication industry. HoduCC is recognized as the Top Call Center Software and Auto Dialer software.

Call Center 98

Call Center Interactive Voice Response call center software voip 98

AWS Machine Learning

APRIL 8, 2024

The following are common use cases for metadata filtering: Document chatbot for a software company – This allows users to find product information and troubleshooting guides. Intelligent search for software developers – This allows developers to look for information of a specific release.

APIs 104

APIs Construction Chatbots Accountability 104

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!

Self service 52

Self service Chatbots Best practices Customer Support 52

TeamSupport

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Interested in learning more?

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. But, developing a CX strategy that works is much more challenging than simply fine-tuning customer service processes. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Call Design

JANUARY 21, 2021

Real-time transcription can be used to study and enhance agent engagement, service, and information delivery with innovative artificial intelligence. During these calls, AI can suggest specific products for your agents to upsell to customers. Utilize Real-Time Transcription. Upgrade Old Technology. Social Media. About Call Design.

Upselling 167

Upselling Coaching Consulting Consulting 167

JivoChat

NOVEMBER 30, 2022

If you work with marketing, design, or developing websites and apps, you probably have already heard of those terms. It’s essential to understand and take into consideration how the user will interact with web pages and different types of software. The user’s feelings and actions toward the product also matter a lot. .

SaaS 75

SaaS Sales Marketing 75

TeamSupport

JULY 31, 2023

The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed?

Customer Support 97

Customer Support Metrics Coaching Marketing 97

AWS Machine Learning

JANUARY 10, 2024

The large machine learning (ML) model development lifecycle requires a scalable model release process similar to that of software development. Model developers often work together in developing ML models and require a robust MLOps platform to work in. ML Engineer at Tiger Analytics.

APIs 99

APIs Construction Engineering Analytics 99

OctopusTech

MARCH 19, 2024

It acts as a very powerful tool to exhibit the products, form confidence, and obtain sales, which are mandatory tools for flourishing businesses. While deciding on how to build a website, you can opt to recruit individual freelancers or engage professional web development companies. Who is a Web Development Consultant?

Consulting 62

Consulting Consulting Engineering Best practices 62

AWS Machine Learning

APRIL 13, 2023

Amazon CodeWhisperer is an AI coding companion that helps improve developer productivity by generating code recommendations based on their comments in natural language and code in the integrated development environment (IDE). The Velocity team was looking for ways to improve developer productivity.

Scripts 84

Scripts Engineering Consulting Consulting 84

Playvox

FEBRUARY 13, 2024

How Do You Identify Top Customer Service Talent? A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

AWS Machine Learning

OCTOBER 2, 2023

We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services. You can also use EC2 instances to validate the different components in a QA process before deploying to an actual edge production device. Firstly, we simulate an edge device.

Engineering 89

Engineering APIs Management Enterprise 89

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 89

Healthcare Government Engineering APIs 89

AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. Thousands of engineers are being onboarded to contribute to this transition. Why AWS DeepRacer? I am excited for more of this to come!”

Telecommunications 102

Telecommunications Engineering Chatbots CRM 102

AWS Machine Learning

NOVEMBER 8, 2023

In this era of cloud computing, developers are now harnessing open source libraries and advanced processing power available to them to build out large-scale microservices that need to be operationally efficient, performant, and resilient. Scalability challenges In application development, scalability issues can be caused by unoptimized code.

Analytics 97

Analytics Enterprise Scripts Big data 97

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users. LangChain empowers developers in such scenarios to build modules (agents/chains) for their specific generative AI tasks. You can also use this for sequential chains.

Personalization 102

Personalization Customer Experience APIs Entertainment 102

CSM Magazine

OCTOBER 25, 2023

In customer service, employees are the face of the company and the effectiveness of the onboarding process cannot be overstated. Proper onboarding can help employees quickly become productive members of the team, feel valued, and improve employee retention rates.

Customer Service 52

Customer Service Coaching Best practices Feedback 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. The company is based in Boston and the CCO position is a hybrid role reporting directly to the CEO.

Chief Customer Officer 52

Chief Customer Officer SaaS Sales Upselling 52

NobelBiz

MARCH 19, 2024

By generating comprehensive reports, these dashboards empower organizations to track and analyze historical data points such as service levels, call times, resolution rates, and customer satisfaction scores. Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

CSM Magazine

MARCH 25, 2024

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The main benefit of the email generator is improved productivity by greatly reducing the time it takes to compose emails, especially when responding to common enquiries. For more information visit [link].

Finance 52

Finance CRM Enterprise Technology 52

Hodusoft

SEPTEMBER 21, 2022

What Is Outbound Call Center Software And How Can I Improve My Outbound Call Center? You can enhance the efficiency of your outbound calling by investing in reliable outbound call center software. An automated outbound call software empowers the business with advanced features. Product/service-related support.

call center software 96

call center software Call Center CRM Average Handle Time 96

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Exploring API Testing Challenges Automated API testing is vital for ensuring the reliability and performance of software systems.

APIs 52

APIs Benchmark Best practices Technology 52

AWS Machine Learning

MAY 25, 2023

This post was co-authored by Brian Curry (Founder and Head of Products at OCX Cognition) and Sandhya MN (Data Science Lead at InfoGain) OCX Cognition is a San Francisco Bay Area-based startup, offering a commercial B2B software as a service (SaaS) product called Spectrum AI.

Analytics 65

Analytics Engineering Accountability Enterprise 65

JustCall

APRIL 15, 2024

Use modern software like auto-dialers 3. The pressure to meet strict metrics, handle high call volumes, and provide top-notch customer service makes call centers incredibly demanding. Exhausted agents struggle to offer the patience and empathy crucial for good customer service. Repetitive tasks 3. Manageable workloads 2.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The world of ownership is being replaced by Spotify, Hulu, Amazon Prime, and a host of other on-demand services. We can see this development in our recent survey. We can see this development in our recent survey.

Enterprise 110

Enterprise Surveys Sales Customer retention 110

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!

Self service 40

Self service Chatbots Best practices Customer Support 40

Fonolo

FEBRUARY 29, 2024

With the enormous volume of sensitive data flowing through contact centers every day, developing a security plan for your operation is essential. ” State of the Workforce In an era where very high customer service expectations collide with labor shortages, contact center leaders need to do more with less. What’s inside?

Contact Center 87

Contact Center Call Center Self service Customer Care 87

CSM Magazine

OCTOBER 2, 2023

BigChange has announced ‘Walkthrough Guides’ to make it easier to introduce new software. As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step.

Finance 59

Finance CRM Enterprise Technology 59