VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

voip 104

voip Accountability Customer retention Technology 104

HGS

SEPTEMBER 12, 2017

Lara Kleinert VP of Business Development. 7, 2017, Equifax reported that a cyberattack had allowed hackers to access sensitive information for 143 million Americans, including Social Security and driver’s license numbers, birth dates, and addresses. It also means minimizing the amount of customer effort to rectify the situation.

Customer Service 113

Customer Service outsourcing Contact Center Banking 113

VirtualPBX

JANUARY 23, 2024

Cybersecurity in a Call Center In order to understand how to train your staff, you need to recognise some of the most common threats: Data breaches. This is an extremely common result of cyber-attack, involving the unauthorized gathering of business data or confidential customer information through criminal means.

Call Center 52

Call Center Engineering Education Best practices 52

pindrop

APRIL 20, 2021

One-Time Passwords (OTPs) were created to help enhance security, as they can protect you from an identity theft attack. A couple of years ago, Forbes reported that businesses lost $75 Billion due to poor customer service. ². Diminished Impact on Security: Over time, fraudsters adapted and found ways to beat OTPs.

Banking 127

Banking Government Average Handle Time Accountability 127

pindrop

JULY 6, 2021

The unavailability of a website means more traffic at the call center. Due to the data breaches we read about in the headlines 3 , your social security number, phone number, address, and even personal health habits can be purchased by fraudsters with little to no back-alley dealing needed. You got it – the call center.

Airlines 104

Airlines Banking Call Center Accountability 104

pindrop

APRIL 9, 2021

From a security point of view, this tool is easily put to use in either smishing attacks and/or bypassing knowledge based authentication questions. And the ease of access for this new bot means that even unsophisticated cybercriminals or hackers can obtain the information. Aaron, Business Insider, [link] , April 3, 2021, insider.com.

Engineering 109

Engineering Accountability Contact Center Call Center 109

JustCall

APRIL 5, 2022

But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business? As a professional in the healthcare and health insurance industry, you probably know the perils of patient data breaches. Besides this, any other subcontractors, associates, or partners of business may also be dealing with PHI.

voip 52

voip Interactive Voice Response Healthcare Transportation 52

CSM Magazine

JANUARY 31, 2023

Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.

SaaS 52

SaaS Analytics Marketing Technology 52

Global Response

JANUARY 31, 2024

But it also means employees are now scattered all over the world. That makes it incredibly challenging to provide adequate, timely, and secure IT support. That might mean employees are signing in early in the morning, late at night, and from the beaches of the Caribbean. It’s all fair game.

outsourcing 62

outsourcing Technical Support Best practices Education 62

Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. Selecting the right BPO vendor The first step in creating a solid relationship is to select a BPO vendor that aligns with your business goals and values.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

JustCall

NOVEMBER 2, 2022

Fraud And VoIP Security Threats. Many security risks affecting other computing technology types also affect VoIP systems. These businesses depend on them or even end consumers. The majority of the time, fraudsters target businesses. Most of the time, the targeted organizations are unaware of a breach.

voip 52

voip Telecommunications Enterprise Accountability 52

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). However, in order to be compliant with the PCI DSS, the CV2 security number on the back of most credit cards must not be included in audio or transcribed conversations.

Best practices 159

Best practices Call Center Banking Contact Center 159

Momentum Telecom

JUNE 14, 2023

As cloud adoption grows, so does the need for secure networking solutions. SD-WAN simplifies networking and improves connectivity, but it also brings unique security challenges. In this blog, we’ll explore the importance of security and best practices to protect your SD-WAN network. What Are the Benefits of Using SD-WAN?

Transportation 52

Transportation Best practices Analytics Management 52

Calltools

APRIL 3, 2024

Omnichannel Integrations Omnichannel integrations will become increasingly important to businesses as Gen Z influences customer service success. Remote work should help lower your turnover rate, improve engagement, and give you a more dynamic workforce that lets you pull in remote agents during busy hours.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

Quality Contact Solutions

JULY 21, 2021

Does your business work with sensitive financial information? The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. What is PCI DSS? In Conclusion.

Contact Center 98

Contact Center outsourcing Call Center Consulting 98

CSM Magazine

MAY 8, 2023

It is crucial in helping businesses make informed decisions about their marketing, sales, and customer service strategies. However, managing customer data can be daunting, especially for small businesses with limited resources. Prioritize Data Security : Protecting customer data is crucial to maintaining trust and preventing breaches.

Management 52

Management Government Analytics Marketing 52

OctopusTech

APRIL 28, 2023

In today’s competitive world of business, providing exceptional customer service is important for a company’s success. This option is popular because it allows businesses to focus on their core operations while leaving the customer support function to a specialized service provider.

Call Center 62

Call Center outsourcing Customer Support Interactive Voice Response 62

CX Global Media

SEPTEMBER 26, 2017

The top three were Artificial Intelligence and bots, data security, and employee engagement. Data Security. You’re frontline is the first in line to often learn when a data breach occurs. It is a great time to be in the business. Falling behind means you’re likely to be left behind. Click to Tweet.

Contact Center 189

Contact Center Employee engagement Chatbots contact center solutions 189

CSM Magazine

JANUARY 21, 2021

We buy online, spend our free time surfing the web, work in the digital space, and open web-based businesses. It’s a challenge for all business owners. If you run a business, you know that it’s impossible not to gather and process your customers’ data and information. GDPR Compliance. PCI Compliance. PCI Compliance.

Scripts 52

Scripts Personalization 52

Calltools

DECEMBER 27, 2023

3 Benefits of Call Recording Call recording software offers some valuable benefits , which is why so many businesses embrace this practice. Call monitoring means that supervisors are listening to certain calls when they are live. You need to implement secure data storage practices that fend off hackers.

Best practices 52

Best practices Call Center Healthcare Wait times 52

ConvergeOne

FEBRUARY 2, 2021

Customers and companies alike are increasingly aware of the corresponding issue of security. Not a month goes by without multiple corporations being breached in some way. Technically speaking, as well, the company now must make changes to its security protocols to prevent this from happening again.

Contact Center 90

Contact Center Interactive Voice Response Engineering Surveys 90

Hodusoft

AUGUST 20, 2020

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Besides, because of the pandemic of COVID-19, businesses are promoting remote work. Hence, security measures have become more crucial.

Contact Center 52

Contact Center Contact center software call center software Call Center 52

ConvergeOne

JUNE 22, 2021

However, as with any cloud provider, there are concerns around security and breach issues (i.e., Azure’s Foundation is Built on Security. Today’s organizations run on a hybrid model, meaning they have infrastructure on-premises and also in the public cloud. What Security Controls Do I Need? Operational Security.

SaaS 65

SaaS Analytics Management 65

Revation Systems

FEBRUARY 18, 2020

Smartphones and mobile devices have taken over as the primary means of communication for a significant percentage of today’s consumer population. Because of this surge of smartphones and the growing preference for digital communication, businesses are shifting their focus to plan for the digitization of their communications.

Best practices 62

Best practices contact center solutions Contact Center Surveys 62

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined. SOC-2 compliance.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Uniphore

MARCH 10, 2020

In the digital age, when we discuss business continuity we tend to focus on data security and privacy breaches. Disaster recovery takes on a whole new meaning when preparing for the possibility of a pandemic. Call centers must assess their resilience in the wake of the coronavirus outbreak. Read More.

Call Center 59

Call Center 59

CSM Magazine

NOVEMBER 28, 2022

With the increasing digitalization of modern business models, it is critical for any enterprise to have robust security systems and backups in place. The digital world is just as vulnerable to disasters as traditional businesses. This article explains what DRaaS is and why your business needs it. What Is DRaaS?

Enterprise 52

Enterprise Management Technology Customer Service 52

Etech

NOVEMBER 14, 2019

Did you know that 81% of data breaches occur due to poor passwords? Creating passwords to ensure the security of your protected systems and information is one of the most overlooked items when it comes to cyber security. One of the easiest ways to secure is to generate passwords that are more difficult to hack.

Best practices 75

Best practices Accountability Banking Technology 75

JustCall

AUGUST 25, 2022

One of the most important decisions you must make when working in the cloud is what architecture to use for your business and customer data. Security and privacy are essential for both types of architecture. It means that the system provides flexibility in the name of customization. How does Single-Tenancy work?

SaaS 52

SaaS Transportation Construction Personalization 52

TMP Direct

NOVEMBER 25, 2021

Data security and privacy are today a prime focus for most organizations globally. While there have been several regulations and standards introduced to improve data security, the evolving landscape makes it challenging for organizations to stay compliant. In 2020, US consumers reported losing more than $3.3 billion compared to 2019.

industry standards 52

industry standards Government Self service Best practices 52

Ansafone

MAY 31, 2022

It’s important for businesses to stay up-to-date with emerging technologies in order to be a key player in its industry. Staying ahead of the curve means understanding what can digitally be maneuvered to better serve customers. By creating ways to secure innovative interactions, customer experiences are then enhanced.

Technology 62

Technology Customer Experience Contact Center Call Center 62

Global Response

OCTOBER 28, 2022

You must also adapt, and any business partners you entrust with customer data have to update their protocols, training, and technologies accordingly. Here’s what you need to know about why this is so important to businesses and customers. PCI is relevant for any business that handles credit card payments. PCI Compliance.

Government 62

Government Education Call Center Best practices 62

CSM Magazine

NOVEMBER 26, 2019

With the cost of cybercrime now exceeding $1 trillion dollars, here are some key facts about data security management. That means every minute of every day someone is illegally accessing data that can be used for identity theft and other crimes. Everyone remembers the data breach at Target in 2013.

Healthcare 52

Healthcare Government Engineering Personalization 52

CSM Magazine

JUNE 12, 2020

Nowadays, people want to know what businesses do with their data. But if you are interested in learning how data privacy affects your business and why it is important, the article that follows will be enough to get you started. Now, let’s see why data privacy is important for your business. Reason 3 — Prevent cyber-crime.

Customer Care 52

Customer Care Personalization Surveys 52

Liveops

MARCH 11, 2019

A Q&A with Paul Leavens, Liveops’ Vice President of IT & Security. Paul recently joined Liveops as our VP of Technology & Security, bringing along more than 20 years of IT and security expertise. That was the significant advancement in my career to a dedicated security role. What led you to join Liveops?

Government 90

Government Engineering Accountability Technology 90

CSM Magazine

DECEMBER 27, 2021

Depending on your needs, it can provide a high level of security to your business and its customers. It’s like a secure tunnel that brings remote users into your business’ private network. Business VPN. A business VPN has several advantages. This feature is a must-have for any business.

Contact Center 52

Contact Center Customer Service Personalization 52

CSM Magazine

MARCH 22, 2024

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. Another example resides with certain fintech giants who’ve redefined what it means to have ‘available credit.’

Customer retention 52

Customer retention Finance Benchmark Banking 52