JustCall

JANUARY 23, 2024

Almost one-fourth of the world’s population—or 2 billion people, to be exact—are on WhatsApp. Moreover, users tend to open the app 23-25x a day: If you want to reach customers instantly and effectively, you need to leverage a WhatsApp marketing platform. What is WhatsApp Marketing Software? Let’s go!

Management 52

Management APIs CRM Chatbots 52

JivoChat

AUGUST 7, 2023

For small to big companies, counting on effective software such as Brevo, which provides solutions for multiple needs in sales and marketing can make a huge difference in productivity. Each one is related to the solutions developed by the platform to improve customer relationships, and increase sales.

APIs 75

APIs Sales Analytics CRM 75

Babelforce

NOVEMBER 4, 2021

2 to 3 billion people worldwide use WhatsApp, making it the most used messaging platform globally. This figure isn’t bumped up by inactive users – around 70% of WhatsApp users check the app every day. And, unlike all those emails which go unopened or land in neglected accounts, people actually read their WhatsApp messages.

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

JustCall

APRIL 9, 2024

> Kixie PowerCall: A PC/mobile compatible dialer with a Do Not Call list and auto-SMS functionality. > Collaboration functionalities: Look for collaborative sales features like call recording , whispering, and internal conferencing. Our system boasts cutting-edge features designed to empower sales and customer support teams.

voip 40

voip Sales Scripts CRM 40

JustCall

OCTOBER 4, 2022

WhatsApp remains the most widely-used messaging platform on a global scale — boasting over 2 billion users worldwide! Aside from personal messaging, it has been considered the go-to messaging tool for businesses for a while now. WhatsApp Business now nearly has 292 million downloads on Android and iOS devices.

Feedback 52

Feedback CRM Interactive Voice Response Sales 52

JivoChat

AUGUST 30, 2021

Shoppers use it to find answers to their pre-sales queries. People also use it to access post-sales support and make service requests once they become customers. Among everything else, your live chat software should help you deliver a seamless sales and support experience across the entire buying journey.

Sales 52

Sales Chatbots Multi-channel support CRM 52

JivoChat

JULY 29, 2021

And even if your customers are local, they might be looking at your products outside of your usual business hours. Because chatbot software collects data on site visitors and records transcripts of chats, you have access to a wealth of information that can help you personalize your marketing and messaging. Scalable customer service.

Chatbots 52

Chatbots Sales APIs Enterprise 52

CSM Magazine

OCTOBER 1, 2022

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API. Small and medium sized businesses already use Sinch’s MessageMedia, SimpleTexting and ClickSend products to send SMS messages.

APIs 52

APIs Marketing Sales Technology 52

TechSee

OCTOBER 9, 2018

Ashley rolls over, checks her Fitbit Ionic to see the quality of REM sleep she experienced last night, and reaches for her iPhone to scan her messaging apps and social networks. She tweets about her sleep quality and messages her roommate that her share of the rent has been paid with Venmo. But they don’t stop there.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

JustCall

JULY 18, 2023

Over the last 7 years, we have been committed to continuously enhancing our product and improving the user experience. In June, we announced our new AI-powered Conversation Intelligence platform, JustCall iQ, to enhance agent onboarding, agent productivity with improved analytics to help your team be more productive.

Analytics 52

Analytics CRM Sales Technology 52

JustCall

APRIL 23, 2024

We’ll also walk you through the most important features you should look for in a predictive dialer from a sales, support, and managerial standpoint. Convoso : Strong predictive dialing capabilities and wider platform features that are useful for both sales and support (including an AI chatbot).

call center software 52

call center software Sales CRM Analytics 52

JustCall

JANUARY 19, 2023

Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1. JustCall offers a range of contact center software features such as calling, messaging, calendar, automation, AI, and others. 5 Capterra– 4.5/5

voip 52

voip CRM Interactive Voice Response Enterprise 52

JustCall

SEPTEMBER 8, 2023

Recognizing this transformative potential of AI, we’re introducing our new Conversation Intelligence platform — JustCall iQ, a platform dedicated to delivering AI-powered voice and SMS features for customer-facing teams to become more productive and perform at their peak. What’s New with JustCall iQ Plans?

Scripts 52

Scripts Coaching Analytics Sales 52

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. Aside from being a testament to high-quality products, dedication towards clients, and innovative approach, it also provides an opportunity to make a difference.

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

Hodusoft

AUGUST 9, 2021

Using IVR or pre-recorded messages most of the tasks can be automated saving precious time for customer service agents and customers. Today customer reviews of products and services factor as a major purchase decision driver. Plus, such campaigns and branding can be cross-linked to Twitter, Facebook and WhatsApp.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

JivoChat

MAY 27, 2021

One of the main developments in how we communicate with each other has been the rise of messaging apps. Today, 3 in every 4 smartphones have messaging apps on them, and every minute, over 41 million messages are sent using messaging apps. Why Use Messaging Apps for Business? Boost human interactions.

Advertising 52

Advertising Chatbots Marketing APIs 52

JivoChat

JULY 28, 2021

The 15 best live chat apps to boost sales and support in 2021. Zendesk messaging**. Away messages. Don’t limit yourself to a website chat app — choose a live chat app that you can use to communicate with customers on WhatsApp, Facebook Messenger, Instagram, SMS, and any channels your customers use. Canned messages.

Sales 52

Sales APIs Chatbots Enterprise 52

JustCall

FEBRUARY 28, 2024

The quest for the perfect sales dialer is a struggle every sales professional and business owner knows well – so do we. JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls. They are your henchmen set to boost your outreach and sales campaigns. That’s not all!

Real estate 52

Real estate CRM APIs Sales 52

Quiq

DECEMBER 22, 2021

Share This Story If you haven’t heard yet, business messaging is a big deal. We’re moving away from endless phonebanks and multi-hour wait times to multiple business messaging channels. 89% of customers would like to use messages to communicate with businesses, reported Twilio. SMS/text messaging.

Best practices 52

Best practices Chatbots Interactive Voice Response Wait times 52

JustCall

APRIL 18, 2023

Do you frequently wonder whether you should use SMS or MMS? Nowadays, modern phones combine SMS and MMS messages into a single, unified chat interface, making it difficult for the end user to distinguish between them. What is SMS (Short Message Service)? An SMS is an abbreviation for Short Messaging Service.

voip 52

voip Marketing Feedback Enterprise 52

JustCall

AUGUST 8, 2023

Businesses that integrate Conversational AI into their e-commerce operations, particularly for product selection and customer service, are reaping the rewards of higher customer conversions, increased customer retention, and amplified revenues through up-selling. billion by 2024.

Chatbots 52

Chatbots Customer retention Coaching Feedback 52

JustCall

FEBRUARY 13, 2023

JustCall integrates all the important functionality needed within a contact center software – calls, messaging, calendar, automation, AI, and others – in a single, easy-to-use platform. Top Features of JustCall Bulk SMS – Run bulk SMS/MMS campaigns for promotions and lead-gen campaigns. 5 Capterra– 4.1/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information. Users get 70% off on the first month.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

NOVEMBER 22, 2023

This, in turn, leads to decreased productivity and increased errors, ultimately impacting customer satisfaction and, consequently, your bottom line. Reduced agent productivity and efficiency Your agents are the problem solvers. Ultimately, their productivity takes a hit harming the customer experience and bottom line of your business.

Agent burnout 52

Agent burnout Upselling Coaching Contact center software 52

CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. Try taking on a conversational approach using text messaging channels like SMS/text, WhatsApp, Instagram or web chat, so customers can interact with you just like they do with family and friends.

Journey mapping 97

Journey mapping Contact Center Chatbots CRM 97

Quiq

AUGUST 17, 2021

While the increased demand for customer support has produced many business challenges, it also has presented an opportunity for brands to better connect with customers, provide better experiences, and foster stronger relationships through the channels that they prefer — messaging apps. Let’s dive in.

Customer Service 52

Customer Service Customer Support Self service APIs 52

JivoChat

JULY 4, 2021

It’s no surprise with the number of vendors that everybody is now on the hunt for the best Shopify plugins to boost sales and create a better experience for customers. There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items.

Sales 52

Sales Upselling APIs Analytics 52

Quiq

NOVEMBER 9, 2022

Our Conversational AI Platform uses breakthrough technology to make it easier to engage customers, whether through live chat (also known as web chat) , text messaging, or social media. Boost agent productivity and efficiency. Beyond improving your contact center’s operational efficiency, messaging is 3x less expensive than the phone.

Call Center 87

Call Center Chatbots Contact Center Surveys 87

Fonolo

NOVEMBER 1, 2018

There are three main forms of text-based communication battling for the future: Messaging, chat, and texting. Messaging . With a very high adoption rate, it’s no surprise that messaging apps have scored billions of steady users. The main strength of SMS is its universality. SMS also has open rates as high as 98%.

Customer Service 69

Customer Service B2C Finance Engineering 69

ShepHyken

MAY 11, 2018

Business are recognizing the importance of creating a balance between the two sales funnels. Today’s customer expects a business to understand him or her fully and suggest or recommend service/product options. Sending the right marketing messages and treating customers as a unique individual will drive your business.

Customer Service 253

Customer Service B2B Customer centricity SaaS 253

Babelforce

SEPTEMBER 24, 2020

In this post: What is SMS marketing? SMS marketing – better than email? How will SMS marketing help your business? How does SMS marketing help customers? How does SMS personalization work? Your free guide to SMS and IVR automation (eBook). What is SMS marketing? SMS marketing – better than email?

Marketing 52

Marketing APIs CRM Surveys 52

JustCall

JANUARY 2, 2020

We also launched some new CRM, sales intelligence and marketing automation integrations. Along with that, users all around the globe helped JustCall in crossing the 10 million calls and 8 million text messages milestone. . This allows you to make calls and send text messages easily from the CRM itself. Predictive Dialer.

CRM 52

CRM Analytics Surveys Accountability 52

Quiq

AUGUST 12, 2021

In fact, it has been projected that purchases on mobile devices will make up the majority of ecommerce sales by the end of 2021. . As a result, mobile shoppers are always looking for easy, convenient, and mobile ways to interact with eCommerce brands through social media and third-party messaging services.

Customer Service 52

Customer Service Customer Support Personalization Feedback 52

JustCall

FEBRUARY 28, 2024

Explore these options to find a cost-effective solution that boosts your team’s productivity and ROI. Your sales stack doesn’t match up well with Orum’s integrations. Orum’s integration with tools like Salesforce and Outreach is a boon for many sales environments.

Real estate 52

Real estate CRM Sales Analytics 52

Comm100

JULY 20, 2020

The good news is that social media is also an excellent marketing tool for promoting products or services , attracting new customers, and driving engagement. A chatbot is a computer program or software that starts automated conversations with real people through a messaging app. What are Chatbots and Why Are They So Relevant Today?

Chatbots 53

Chatbots Finance Marketing Surveys 53

Hodusoft

SEPTEMBER 20, 2020

You can use digital channels such as Whatsapp, SMS, email, and, of course, the standard phone call. With the right voice broadcasting software , you can simply broadcast voice recorded messages to millions in minutes and be sure that they have received and accessed the message on their mobiles. Who is it for?

Government 52

Government Healthcare voip Interactive Voice Response 52

Smooch

APRIL 14, 2019

According to Walker, a CX consulting firm, 2020 will be the year customer experience surpasses price and even product as the key competitive differentiator. Last year, people and businesses around the world exchanged over 10 billion messages each month — on Facebook Messenger alone. And they’re doing it in huge numbers.

APIs 56

APIs Chatbots Sales Personalization 56