AWS Machine Learning

JANUARY 24, 2025

RAG data store The Retrieval Augmented Generation (RAG) data store delivers up-to-date, precise, and access-controlled knowledge from various data sources such as data warehouses, databases, and other software as a service (SaaS) applications through data connectors.

APIs 117

APIs Scripts Best practices Management 117

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Understanding of the unique challenges and opportunities associated with SaaS companies.

SaaS 52

SaaS Upselling Enterprise industry standards 52

ChurnZero

JULY 11, 2025

But ZERO-IN is hands down the best event in the space for customer success and post-sale revenue leaders. Dreamforce 2025 — San Francisco | Oct 14–16 For best practices on sales and CRM-powered AI There’s no business event quite like Dreamforce. Editor’s note: Yes, we’re biased.

Benchmark 52

Benchmark B2B SaaS CRM 52

ChurnZero

JUNE 6, 2025

Based on SaaS Capital’s 14th annual B2B SaaS benchmarking survey results, NRR across all quartiles and ACV levels are growing. Find out more : 2025 SaaS benchmarks on retention and AI. Find out more : How to hold customers accountable, and other outcomes-based customer success best practices.

Customer retention 52

Customer retention Journey mapping Benchmark SaaS 52

AWS Machine Learning

JUNE 9, 2025

It includes high-level reference architectures, best practices and code samples to guide your implementation. Best practices for building effective AI voice agents Developing responsive AI voice agents requires focus on latency and efficiency.

APIs 104

APIs Best practices Transportation SaaS 104

AWS Machine Learning

NOVEMBER 21, 2024

This setup follows AWS best practices for least-privilege access, making sure CloudFront can only access the specific UI files needed for the annotation interface. Prior to AWS, he worked in SaaS , Fintech and Telecommunications industry in services leadership role. He has MBA from the Indian School of Business and B.

APIs 103

APIs Feedback Telecommunications Management 103

CSM Magazine

JULY 3, 2025

If you’ve ever noticed how an online store knows your name, or how a SaaS app guides you after you sign up, you’ve witnessed the power of a well-mapped journey. A few best practices for data: Be transparent about what you collect and why. Best Practices and Real-World Examples No customer wants to feel like just another click.

Chatbots 52

Chatbots Best practices Scripts Banking 52

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. For B2B SaaS companies, a strong community is a key component to building great customer relationships. Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter.

SaaS 52

SaaS Gamification B2B Metrics 52

CSM Magazine

FEBRUARY 12, 2025

Meet accessiBe: Accessibility Made Simple Founded in 2018, accessiBe is a SaaS pioneer with a clear mission: to accompany companies of all sizes who want to prioritize web accessibility. Their flagship tool, accessWidget , leverages artificial intelligence to break down digital barriers.

SaaS 52

SaaS Best practices Technology 52

CSM Magazine

JUNE 6, 2025

Automatic bounce and complaint handling Following best practices for sender reputation High success at landing in inboxes, not spam Getting urgent emails through on time-especially transactional ones-matters for customer trust and experience. Email APIs are built to get emails delivered fast and reliably.

APIs 52

APIs CRM Analytics Personalization 52

Call Journey

AUGUST 7, 2024

Best practice outcomes based on our observations and reviews are when organizations utilize Gen-AI for analytics and intelligence first, rather than a customer-facing service. More often than not, the innovative hasn’t sourced true lived experience data to inform the AI driven Bot interaction strategy in the first place.

SaaS 52

SaaS Customer centricity Best practices Analytics 52

AWS Machine Learning

APRIL 10, 2025

In this post, we seek to address this growing need by offering clear, actionable guidelines and best practices on when to use each approach, helping you make informed decisions that align with your unique requirements and objectives.

APIs 125

APIs Metrics Best practices Construction 125

AWS Machine Learning

MARCH 3, 2025

About the Authors Nima Seifi is a Solutions Architect at AWS, based in Southern California, where he specializes in SaaS and LLMOps. There, youll find information on available locations and supported AWS services so you can bring the power of edge computing to your conversational AI solutions.

APIs 87

APIs Benchmark Metrics Healthcare 87

Balto

JUNE 27, 2025

Let’s break it down, starting with what FCR really means. What is First Contact Resolution (FCR)? First Contact Resolution (FCR) is a customer service metric that measures whether a customer’s issue was fully resolved in their first interaction with your support team, without the need for follow-up.

Contact Center 40

Contact Center First call resolution Benchmark Metrics 40

Cincom

JANUARY 31, 2025

Seek cost-effective alternatives, such as SaaS solutions or cloud-based systems, which reduce upfront costs. Below are some best practices to help organizations achieve digital transformation success. Break down transformation projects into manageable phases.

CRM 40

CRM Analytics Technology Automotive 40

ChurnZero

FEBRUARY 7, 2025

Real-world example:Consider a SaaS company using Zoho CRM and ChurnZero to manage their customer relationships. Upselling opportunities Using CRM data, CS teams can identify upselling or cross-selling opportunities, which the CSP supports with targeted communication, ensuring the right message reaches the customer at the right time.

CRM 59

CRM Upselling Best practices Analytics 59

ChurnZero

JANUARY 6, 2025

“Over the past two years, every less-than-best practice in CS has been scrutinized: where it should live, how it should look, who owns what, writes ChurnZero CEO You Mon Tsang in the most recent Customer Success Leadership Study. We asked ChurnZero’s network of expert partners and SaaS thought leaders to weigh in.

SaaS 52

SaaS Customer advocacy Best practices Finance 52

AWS Machine Learning

JANUARY 9, 2025

To maximize accuracy with the Amazon Q Business custom plugin, follow the best practices for configuring OpenAPI schema definitions for custom plugins. You should follow best practices of Amazon Q access control list (ACL) crawling to help protect your business data.

APIs 109

APIs Best practices Accountability Enterprise 109

CSM Magazine

JULY 2, 2025

This article will explore best practices for billing software development and system implementation, the critical features to look for, and how leading engineering teams are using these platforms to accelerate revenue growth. When done carefully, billing can become a competitive advantage instead of a bottleneck for companies.

Finance 52

Finance Engineering Accountability Analytics 52

AWS Machine Learning

MAY 15, 2025

Best practices Based on our experiments, we identified several key insights and best practices for fine-tuning multimodal table structure recognition models: Model performance is highly dependent on the quality of fine-tuning data.

Banking 94

Banking Scripts Best practices APIs 94

AWS Machine Learning

JUNE 4, 2025

To learn more, see Claude Code tutorials and Claude Code: Best practices for agentic coding. This transforms a generic coding assistant into a personalized assistant that can interact with your data and tools beyond your codebase, follow your organizations best practices, accelerating your unique development processes and workflows.

APIs 130

APIs Best practices Government Engineering 130

AWS Machine Learning

JULY 7, 2025

Software as a service (SaaS) companies managing multiple tenants face a critical challenge: efficiently extracting meaningful insights from vast document collections while controlling costs.

SaaS 78

SaaS Construction APIs Service level 78

AWS Machine Learning

JULY 11, 2025

It’s useful in the following scenarios: Personalized customer interactions – Companies offering software as a service (SaaS) platform with customer support or virtual assistants can use prompt tuning to personalize response behavior for different clients without retraining the model.

Feedback 81

Feedback Finance Healthcare Engineering 81

AWS Machine Learning

APRIL 9, 2025

Software-as-a-service (SaaS) applications with tenant tiering SaaS applications are often architected to provide different pricing and experiences to a spectrum of customer profiles, referred to as tiers. He serves as a technical advisor to startups building on AWS.

APIs 129

APIs SaaS Education Technical Support 129

Cincom

MARCH 17, 2025

Best Practices for Improving Quote-to-Close Ratio 1- Understanding Customer Budgets and Expectations Before Quoting Assess the customers budget and key requirements before generating a quote. Best For: SaaS (Software as a Service) businesses, subscription-based services, and bundled product offerings.

Sales 40

Sales CRM Finance Upselling 40

AWS Machine Learning

APRIL 1, 2025

Were excited to announce the open source release of AWS MCP Servers for code assistants a suite of specialized Model Context Protocol (MCP) servers that bring Amazon Web Services (AWS) best practices directly to your development workflow. Developers need code assistants that understand the nuances of AWS services and best practices.

APIs 119

APIs Best practices Chatbots Construction 119

AWS Machine Learning

JULY 14, 2025

For more information on the various metrics and their usage, refer to the AWS blog post, Best practices for load testing Amazon SageMaker real-time inference endpoints. Additionally, alerts are configured on response time metrics to maintain system responsiveness and prevent delays in the enrichment pipeline.

Scripts 112

Scripts Metrics Best practices Engineering 112

AWS Machine Learning

APRIL 4, 2025

Best Practices and Recommendations For businesses looking to implement similar solutions, consider the following best practices: Optimize Your Container: Follow Lumis lead by creating a lean, custom container with only the necessary dependencies. Under Pauls leadership, Lumi is setting new standards in FinTech.

Government 110

Government Benchmark Best practices Banking 110

AWS Machine Learning

FEBRUARY 13, 2025

This is particularly helpful for large software as a service (SaaS) platforms needing multi-tenant scaling. To get started, explore our GitHub repo and HR assistant demo application , which demonstrate key implementation patterns and best practices.

APIs 103

APIs Government Engineering Enterprise 103

Callminer

OCTOBER 11, 2018

If you give your operators clear guidelines to solve commonly occurring problems things will run more smoothly, wait time will be cut down, and best of all, your customers will be very pleased. . Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M.

Call Center 561

Call Center Metrics Contact Center Wait times 561

ChurnZero

MAY 29, 2025

Some SaaS trends simmer; others ignite. This year, SaaS Capital’s industry-leading B2B Benchmarking Survey covered AI adoption and outcomes for the first time and the results are unequivocal: AI is no longer optional in SaaS. These concerns will fade as case law, best practices, and internal governance will evolve.

Benchmark 52

Benchmark SaaS B2B Surveys 52

AWS Machine Learning

MAY 16, 2025

About the Authors Shubhankar Sumar is a Senior Solutions Architect at Amazon Web Services (AWS), working with enterprise software and SaaS customers across the UK to help architect secure, scalable, efficient, and cost-effective systems. He is an experienced software engineer, having built many SaaS solutions powered by generative AI.

APIs 78

APIs Enterprise SaaS Management 78

AWS Machine Learning

MARCH 31, 2025

Traditional SaaS solutions are designed for horizontal scalability and general applicability, which makes them suitable for managing repetitive tasks across diverse sectors, but they often lack domain-specific intelligence and the flexibility to address unique challenges in dynamic environments.

Enterprise 139

Enterprise Engineering Metrics APIs 139

AWS Machine Learning

APRIL 14, 2025

Best practices Building on our discussion of dynamic schema discovery and intelligent error handling, here are key practices to optimize your agentic text-to-SQL solution: Use dynamic schema discovery and error handling Use endpoints such as /list_tables and /describe_table to allow the agent to dynamically adapt to your database structure.

Enterprise 92

Enterprise APIs Best practices Engineering 92

ChurnZero

JANUARY 10, 2022

SaaS customer onboarding makes or breaks your customer retention. For this reason, unlocking the optimal SaaS customer onboarding experience is invaluable. Read our guide here for the 8 SaaS onboarding best practices to step up your onboarding experience. Work Cross-Functionally During SaaS Customer Onboarding.

Best practices 98

Best practices SaaS Metrics Upselling 98

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 109

Best practices SaaS Journey mapping B2C 109

ShepHyken

JUNE 10, 2016

Benny Tjia is co-founder and CEO of Bornevia , SaaS product for better and more responsive customer support. The post Guest Blog: What Hospitality Industry Has Taught Us About Customer Service Best Practices appeared first on Shep Hyken. He was educated and worked in the US.

Best practices 204

Best practices Customer Service SaaS Education 204