Customer Advocacy: A Powerful Tool to Drive Expansion & Retention

Strikedeck

Shreesha talks about how to leverage customer advocacy to expand your business. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Cultivating and Building Long-Lasting Relationships in the SaaS Economy

Strikedeck

Vincent Manlapaz, in an interview with Nir Kalish talks about the importance of providing a well-rounded and excellent customer experience from start to finish. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

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Customer Advocacy: How to Get Your Customers and Customer Success Team Invested

ChurnZero

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. If you work for a SaaS business, you know word-of-mouth marketing is everything. And that’s where advocacy programs come in. Director of Customer Success at Convercent.

How Online Communities Create Customer Advocacy and Retention

ChurnZero

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too?

Customer Success Webinar: The Game Changing Impact of Customer Advocacy

ClientSuccess

ClientSuccess is excited to host Andrew Stapleton , VP of Customer Success at G2Crowd , for this month’s customer success webinar series: How to Gather and Use Reviews for Customer Advocacy. Andrew will discuss practical ways to gather customer reviews and then show you specific examples on how to use those reviews to create customer advocacy. Webinar: How to Gather and Use Reviews for Customer Advocacy. Request a custom product demo.

Servicing Customers In Today’s Climate

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasKeri talks about how to guide and engage clients in today's climate.

Over-processing Processes for CSMs

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasRachel talks about the adverse effects of over-processing processes.

Achieving Success Amidst Unprecedented Times

Strikedeck

Vincent Manlapaz, in an interview with Mary Poppen talks about managing customer expectations. How do we support customers amid this global pandemic and the lessons it teaches us? Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Reorienting the Next Battle Ground of Competitive Differentiation

Strikedeck

Vincent Manlapaz, in an interview with Nimesh Mathur talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine.

Building a Strategic Customer Success and Scaling CS Programs

Strikedeck

Vincent Manlapaz, in an interview with Rama Saripalle talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs' success.

Empowering Your Client Science Team

Strikedeck

Vincent Manlapaz, in an interview with Scott Renna shares his design thinking process by understanding the customer journey and recognizing ways to empower customers to maximize the value of their membership with Cofense.

Moving Forward to Customer Centric and Agile Approach

Strikedeck

Vincent Manlapaz, in an interview with Alix Simpson talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into loyal advocates.

Recorded Customer Success Webinar: How to Build Customer Advocates Using The Customer Advocacy Ladder

ClientSuccess

ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist , for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder. The webinar covers the topic of building customer advocates using The Customer Advocacy Ladder strategy. Steps to build out a successful customer advocacy program at scale.

Making an Impact During These Unprecedented Times: Ronni Gaun, Top 100 CS Strategist in 2020

Strikedeck

Vincent Manlapaz, in an interview with Ronni Gaun talks about the lessons she learned during this time and what she thinks helps serve customers effectively. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

The Path to Sustainable and Reliable Business Partnerships

Strikedeck

Vincent Manlapaz, in an interview with Harpreet Oberoi shares his thoughts on why organizations should keep their laser focus on meeting and achieving customers' desired outcomes. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

The Only Customer Success Metrics You Should Worry About

Strikedeck

Shreesha talks about the importance of understanding the voice of the customer and how it can give you a more competitive edge. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Closing the Sales and CS Training and Development Gap – Part 1

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasSarah talks about how investing more in the area of your company that is influencing the most growth will grow you business more productively.

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4 Traits of Customer Success Leaders

Strikedeck

Cairo Amani talks about some essential traits that all Customer Success Leaders should adopt. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

The Secrets of Net Negative Churn – Customer Advocacy

Mindtouch

Whether you call it cloud software or SaaS, one thing is clear: the cloud has changed the way all business operates. From high-growth tech startups to legacy enterprise corporations, SaaStr’s Annual conference for SaaS experts hosts a wide spectrum of attendees united by technology, tactics, and direction. The post The Secrets of Net Negative Churn – Customer Advocacy appeared first on MindTouch Blog. Industry Trends Video Customer Success

Customer Success Metrics that Increase Executive Support

Strikedeck

Jason Whitehead talks about what metrics and measures your customer success program needs to survive. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Customer Retention During a Pandemic

Strikedeck

Shreesha talks about the essentials of customer retention during a pandemic. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Shifting the Dynamic from Vendor to Partner with Customer Success

Strikedeck

Vincent Manlapaz, in an interview with Kevin Scheper (VP, CS at Drift) talks about the importance of understanding customers' behaviors, motivations, aspirations, and what drives their success.

Developing Unique Growth Mindset That Fuels Growth, Success, and Innovation

Strikedeck

Vincent Manlapaz, in an interview with Brett Andersen talks about the dynamic role of CS and the importance of having clear cut strategies to structure growth, manage customer expectations and opportunities throughout the organization.

Growing a Subscription Business by Enabling the Human Side of the Business

Strikedeck

Vincent Manlapaz, in an interview with Petrisa Pecnick talks about why Customer Success must be at the center of culture enablement, trust, transparency, growth, and competitive advantage. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

6 Tips for Effective Communication While Working Remotely

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasCairo Amani shares tips on improving communication while working remotely.

5 Customer Success Strategies from Medallia Experience 21

Strikedeck

During Medallia Experience 21, experts presented five B2B customer success strategies that can drive long-term value. The post 5 Customer Success Strategies from Medallia Experience 21 first appeared on Strikedeck | Customer Success Platform.

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Why Brands Must Unify Customer Experience and Customer Success (and How They Can Do It)

Strikedeck

Paul provides valuable insights into merging Customer Experience and Customer Success. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Why Has CX Become the Cornerstone of Customer’s Growth, Success, and Loyalty? In an Interview with Nate Brown, Chief Experience Officer at Officium Labs (Part1)

Strikedeck

Vincent Manlapaz, in an interview with Nate Brown discusses why CX has become the cornerstone of a customer's growth, success, and loyalty. The post Why Has CX Become the Cornerstone of Customer’s Growth, Success, and Loyalty? In an Interview with Nate Brown, Chief Experience Officer at Officium Labs (Part1) first appeared on Strikedeck | Customer Success Platform. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Shaping Customer Experience Through Balanced and Well-Defined Strategies

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Making an Impact During These Unprecedented Times (Part 1) – Kristi Faltorusso, Founder of CS Real Simple (Former VP of CS at Intellishift and BrigthEdge)

Strikedeck

The post Making an Impact During These Unprecedented Times (Part 1) – Kristi Faltorusso, Founder of CS Real Simple (Former VP of CS at Intellishift and BrigthEdge) first appeared on Strikedeck | Customer Success Platform. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Winning Customers by Prioritizing and Enabling their Success

Strikedeck

Vincent Manlapaz, in an interview with Daniel Farkas talks about the importance of having a shared mindset and winning customer’s trust by prioritizing their success. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Engage Customers Beyond Touchpoints and Surveys — In an interview with Janelle Mansfield, Vice President of Customer Success and Experience at Gazelle.ai.

Strikedeck

Janelle Mansfield, Vice President of Customer Success and Customer Experience at Gazelle.ai, discusses three principles to ensure an integrated approach to improving brand strategy and service transformation in an interview with Vincent Manlapaz.

Embracing Customer Success with a Clear Foundational Purpose: An Interview with Eran Fishov, VP of Customer Success at AU10TIX

Strikedeck

Eran Fishov, VP of Customer Success at AU10TIX, talks about why CS is a commitment to customers, not just the value of service the brand can deliver or achieve. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

The roots of a healthy relationship

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasVincent Manlapaz, in an interview with Jeff Heckler, talks about why CS is the root of a healthy relationship.

The Path to Excellence: Improving Customer Interactions and Business Relationships

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasVincent Manlapaz, in an interview with Chris Watkins, talks about building out a client experience based on a simple and guided perspective.

Shaping Business Growth Through Customer’s Feedback

Strikedeck

Vincent Manlapaz, in an interview with Ronni Guan talks about the importance of listening to customer feedback. She also shares critical insights to consider during the customer journey and how to improve it. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Aligning Customer Success Mindset to Meeting Business Goals by Orchestrating an Intentional Customer Journey

Strikedeck

Vincent Manlapaz, in an interview with Doug Snow, talks about the importance of building a CS organization that meets the business objectives of the company and its customers. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Common Mistakes Startups Make in Customer Success

Strikedeck

Cairo Amani talks about the common mistakes that startup SaaS companies make when it comes to their customers. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Reinforcing the value of CS: taking it to the next level

Strikedeck

Vincent Manlapaz, in an interview with Alan Rudolph talks about the science (process involved) and art (success mindset) behind Customer Success. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Building a CX Brand That Customers Can Trust, Relate and Value

Strikedeck

Vincent Manlapaz, in an interview with Jonathan Beretta talks about the importance of improving the product and user experience in measuring the impact of your customer experience (CX) program.