AWS Machine Learning

APRIL 3, 2024

In this post, we show how to build a contextual text and image search engine for product recommendations using the Amazon Titan Multimodal Embeddings model , available in Amazon Bedrock , with Amazon OpenSearch Serverless. This enhances the overall user experience, helping customers find exactly what they’re looking for.

Engineering 102

Engineering Accountability Education Metrics 102

Liveops

MARCH 11, 2021

How do companies ensure that their teams remain efficient, productive, and satisfied while working from home? Recently Greg Hanover, CEO of Liveops, joined Tricia Yankovich, SVP of People & Human Resources at Five9, to discuss CX strategies enterprises can leverage this year to maintain success. . Watch the full webinar here. .

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

ChurnZero

AUGUST 6, 2021

Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. . With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Industry Webinars.

SaaS 98

SaaS Personalization Accountability Education 98

Certified Languages International

DECEMBER 16, 2020

In a webinar presented by the University of Wisconsin Department of Psychiatry , Patricia Watson, PhD, of the National Center for PTSD discussed the importance of the support you provide to remain fluid. If the pandemic has taught healthcare anything, it’s how to adapt to rapid change. Read part 1 , part 2 , part 3 , or part 4 now.

Healthcare 98

Healthcare Consulting Consulting Technology 98

Certified Languages International

AUGUST 30, 2020

As such, it provides a wealth of resources promoting ongoing education and professional development workshops — all with the focus to better service the LEP community. As such, it provides a wealth of resources promoting ongoing education and professional development workshops — all with the focus to better service the LEP community.

Education 98

Education Healthcare Management Personalization 98

ChurnZero

AUGUST 14, 2020

Use these essential integrations for Customer Success software to fully wield the power of your customer data and create more enlightened customer experiences. . Use these data fields to create segments, trigger alerts, run automated playbooks, send NPS campaigns, manage customer journeys, and calculate ChurnScores. What is a CRM?

CRM 87

CRM Finance Upselling Accountability 87

Totango

FEBRUARY 14, 2022

So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. . Provide early access to a new educational resource or event. Do you know your love language ? The five love languages include: Receiving Gifts. Quality Time. Words of Affirmation. Physical Touch. Acts of Service.

Gamification 84

Gamification Education Enterprise Personalization 84

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. This is when they see where it will save them money and/or time and create a greater experience for their customers. 8 Best Strategies for Customer Onboarding at Scale.

Education 52

Education Customer retention Sales B2B 52

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. Unlike traditional phone systems, VOIP operates by converting your voice into packets of data, transmitting them over the web, and reassembling them at the destination.

voip 98

voip Telecommunications Contact Center Contact center software 98

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

Nicereply

MARCH 16, 2022

Emily Russell , Director of Customer Experience at Olark , came from a Customer Support team and, as the market and competitive environment changed, was tasked with creating new services and organizational structures to improve the overall customer experience. Emily: I’ve been at Olark for seven years.

Sales 111

Sales Customer Experience Upselling Self service 111

Toister Performance Solutions

MARCH 26, 2020

Who knows how long this will last? For instance, I've created a "training video club" where we all watch a training video on serving upset customers and then talk about how to apply the lessons. The big question: How can you leverage your strengths to help people in need? We need to dig in for the long haul.

Surveys 83

Surveys Banking Customer Service 83

Education Services Group

JANUARY 25, 2023

Speaker: Joel Passen , CRO and Co-Founder of Sturdy During this session, host Peter Armaly was joined by Joel Passen to discuss practical applications of AI in the Customer Success world, challenges teams seeking to use AI are facing, and what’s on the horizon. Q: Are both Customer Success and Sales paying attention to the AI input?

Finance 52

Finance Sales Morale SaaS 52

Education Services Group

MAY 3, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. GitLab’s David Sakamoto and BigCommerce’s Neal McCoy joined us to share their respective journeys toward developing accurate, predictive customer health scores and actionable tips for how you can do the same. Q&A Recap.

Management 52

Management Marketing Best practices Customer retention 52

ChurnZero

NOVEMBER 18, 2021

Hence, how I came to live in a lush garden oasis—or overgrown jungle, depending on who you ask. So, how does this relate to customer education? Because not only are you trying to teach customers a brand-new product, but you’re also teaching them to unlearn their old working habits that are engrained in how they operate.

Education 52

Education SaaS Real estate Self service 52

Liveops

MARCH 15, 2021

How do companies ensure that their teams remain efficient, productive, and satisfied while working from home? Recently Greg Hanover, CEO of Liveops, joined Tricia Yankovich, SVP of People & Human Resources at Five9, to discuss CX strategies enterprises can leverage this year to maintain success. . Watch the full webinar here. .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Four out of ten businesses reported that they had found working from home ‘more effective’.

Wait times 98

Wait times Chatbots Enterprise Technology 98

Joe Rawlinson

JANUARY 31, 2018

In fact, companies the world over experience the same predicament: trying to repeatedly and successfully convey how their products or services can benefit consumers. Here are a few takeaways from some of the more successful companies already putting this to practice and how you can apply it to your own business.

Marketing 83

Marketing Education Morale Advertising 83

ChurnZero

JULY 2, 2020

SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. During the webinar, Abby and Robin shared their firsthand experience on building customer-first organizations from the ground up as well as covering: How to structure your teams to better serve the customer.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

ChurnZero

AUGUST 6, 2021

Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Industry Webinars.

SaaS 52

SaaS Personalization Accountability Education 52

Certified Languages International

DECEMBER 16, 2020

In a webinar presented by the University of Wisconsin Department of Psychiatry , Patricia Watson, PhD, of the National Center for PTSD discussed the importance of the support you provide to remain fluid. . If the pandemic has taught healthcare anything, it’s how to adapt to rapid change. Read part 1 , part 2 , part 3 , or part 4 now.

Healthcare 52

Healthcare Consulting Consulting Technology 52

ClientSuccess

AUGUST 21, 2019

Create support resources and content. CSMs should work in tandem with product and marketing teams to create compelling, optimized support content and resources for customers. Creating a support library within your platform is also a good idea. Leverage pop-ups and in-product prompts.

SaaS 45

SaaS Best practices Accountability Personalization 45

CustomerSuccessBox

APRIL 3, 2022

You need to have different templates for various tasks and triggers that you create for customers. Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. A section of this job is carried out through email marketing. “What’s next?”

APIs 52

APIs Accountability SaaS Marketing 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Upskill to Up Your Retention Game .

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. In this fast-paced industry, creating loyal customers and reducing churn rates with continual subscriptions are top of mind for every SaaS leader.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

Certified Languages International

AUGUST 10, 2020

While change can cause uncertainty, it can also be a time ripe for rethinking how we can innovate language services in healthcare. With on-site care volume down, how do you keep your staff interpreters busy? With on-site care volume down, how do you keep your staff interpreters busy? Read part 1 and part 2 now.

Healthcare 93

Healthcare Call Center Customer Care Technology 93

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

CSM Magazine

JUNE 12, 2023

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center 52

Contact Center Engineering Education Banking 52

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center? Our webinar attendees certainly agreed.

Contact Center 57

Contact Center Big data Coaching CRM 57

Certified Languages International

JULY 20, 2021

In a webinar hosted by the Globalization and Localization Association (GALA), leaders from four language companies gathered to reflect on what the heck happened over the last year. to gradual acceptance, they discussed how the pandemic challenged them, but also how it made them stronger. Who would have thought?

Finance 52

Finance Technology Personalization Management 52

ChurnZero

NOVEMBER 27, 2019

The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. However, when resources are limited and your product is mission critical, Premium Onboarding Packages provide a valuable function. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. Didn’t attend?

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Toister Performance Solutions

APRIL 30, 2019

I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. In other words, I didn't launch the webinar properly so the recording could be saved. In other words, I didn't launch the webinar properly so the recording could be saved. But first, a small confession.

Customer Service 63

Customer Service Advertising Feedback Benchmark 63

inmoment

NOVEMBER 26, 2019

InMoment’s Nate Morley was joined by Savannah Harper, director of operations services at Auntie Anne’s, and Nhuy Weidinger, brand marketing manager for McAlister’s Deli, to host a webinar in partnership with FastCasual.com, “Success Starts with Your Guests: Using Guest Feedback Throughout Your Entire Organization.” Think again.

Feedback 40

Feedback Finance Revenue potential Marketing 40

ChurnZero

MARCH 24, 2020

Forming parallels relationships makes it easier to keep your buyer engaged post-sale, through creating distinct spaces for strategic conversations vs. in-the weeds meetings, for trouble-shooting and the like. . . And let’s be real, how many companies truly don’t have a hierarchy? . Reason #1: Be like your customers.

Customer centricity 60

Customer centricity Coaching Accountability Consulting 60

SharpenCX

APRIL 7, 2020

The tech we humans create outsmart us to take our jobs and conquer our government. How do we all care for our employees, stay afloat, and keep customers happy without the use of a shared office space? How do we all care for our employees, stay afloat, and keep customers happy without the use of a shared office space?

virtual call center 104

virtual call center Call Center Coaching Contact center software 104

JustCall

APRIL 3, 2023

In this blog, we’ll learn how. Customer success is basically about helping your customers achieve their desired outcomes and creating a positive and successful experience with your brand. Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one?

Upselling 52

Upselling Metrics Best practices Customer centricity 52