TechSee

SEPTEMBER 29, 2020

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. The Best Call Center Cost Reduction Strategies. Accelerate resolutions with AI-powered agent assistance.

Call Center 196

Call Center Self service Gamification Contact Center 196

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Now let’s explore how to improve CSAT score with a 6-step strategy.

Wait times 95

Wait times Feedback CRM Surveys 95

Beyond Philosophy

SEPTEMBER 9, 2023

Is your data ready? Being ready is critical to the successful implementation of artificial intelligence (AI) to improve your customer experience. The ability to make these predictions is AI-driven. The ability to make these predictions is AI-driven. However, to do so accurately requires data, lots of quality data.

Customer Experience 195

Customer Experience Technology 195

JivoChat

JUNE 21, 2023

It’s fair to say that AI is everywhere right now, and while many of us are still wary of its increasing capabilities, businesses across a number of industries are discovering how AI can actually help to streamline the way they work. Here’s all you need to know about streamlining your SEO strategy with AI.

Engineering 75

Engineering Best practices Technology Personalization 75

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This expectation has permeated the collections industry, leading to the adoption of omni-channel communication strategies.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

CSM Magazine

MAY 10, 2024

With the evolving dynamics of customer interactions, it becomes increasingly significant to adopt strategies that prioritize the customer throughout all decision-making and service design processes. AI drives personalized customer experiences by providing tailored financial advice and predictive services.

Banking 52

Banking Customer centricity Feedback Surveys 52

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. The payoff comes when you replace a fired customer with one easier to do business with, that is, one who does not rob your organization of monetary resources and your employees’ time and passion. Here are my top five picks from last week.

Customer Service 152

Customer Service Advertising Chatbots Self service 152

AWS Machine Learning

MAY 9, 2024

The rapid advancements in artificial intelligence and machine learning (AI/ML) have made these technologies a transformative force across industries. According to a McKinsey study , across the financial services industry (FSI), generative AI is projected to deliver over $400 billion (5%) of industry revenue in productivity benefits.

Government 101

Government Best practices Benchmark Metrics 101

Beyond Philosophy

DECEMBER 7, 2023

He had a lot of interesting insights in terms of the interface between AI and human employees. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. AI presents opportunities to shift some routine tasks off the backs of human employees and onto AI systems.

Customer Experience 221

Customer Experience Chatbots Customer centricity Education 221

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: Smart companies are now using AI to help them understand customer behavior and preferences. This article takes a look at the advantages that AI and other emerging technologies are giving us.

Customer Service 204

Customer Service Government Customer centricity Customer Experience 204

AWS Machine Learning

APRIL 22, 2024

This post serves as a starting point for any executive seeking to navigate the intersection of generative artificial intelligence (generative AI) and sustainability. This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives.

Best practices 106

Best practices Benchmark Transportation Engineering 106

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Accountability 96

Accountability Government Chatbots Engineering 96

Beyond Philosophy

SEPTEMBER 14, 2023

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. Some firms are.

Self service 221

Self service Analytics Personalization Consulting 221

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. None of your data is used to train the underlying models. None of your data is used to train the underlying models.

Enterprise 94

Enterprise Analytics Metrics Accountability 94

AWS Machine Learning

APRIL 23, 2024

Generative artificial intelligence (AI) has gained significant momentum with organizations actively exploring its potential applications. However, to unlock the long-term success and viability of these AI-powered solutions, it is crucial to align them with well-established architectural principles.

APIs 99

APIs Enterprise Scripts Accountability 99

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. However, aside from short term ROI, improving your call center customer experience strategy requires careful consideration for the long term as well.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

Fonolo

MARCH 14, 2023

Read on to find out the best call center retention strategies to guide your efforts. Losing agents at this rate has a serious impact on quality of service, as skilled agents take a lot of time and resources to hire and train. Once you have several months of data logged, you should start to see patterns emerge.

Call Center 95

Call Center Contact Center Self service Contact center software 95

ShepHyken

AUGUST 31, 2023

Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information. When integrated with a CRM, you can unify all of your inventory and customer data to eliminate silos and increase data accessibility and management.

Journey mapping 324

Journey mapping Upselling CRM Feedback 324

CSM Magazine

MAY 30, 2024

The global artificial intelligence (AI) in retail market size was valued at USD 7.14 Artificial intelligence (AI), in particular, has emerged as a powerful force, redefining customer service, streamlining operations, and creating new growth opportunities. billion in 2023 and is projected to grow from USD 9.36 billion in 2024 to USD 85.07

Government 52

Government Analytics Education Sales 52

3CLogic

JANUARY 9, 2024

For example, migrating from an on-premise contact center solution to a cloud offering is NOT in itself digitally transformative, unless it is part of a larger strategy that also explores how it will enhance existing processes and customer experiences for the better. So, how can your organization stay competitive in 2024?

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

OctopusTech

MAY 27, 2024

What is AI for SEO? Many organizations are incorporating artificial intelligence (AI) into their strategies, including search engine optimization (SEO). Why is AI for SEO Important? It can also save time, giving you more time to focus on strategy and other web design concerns. How to use AI for SEO?

Engineering 62

Engineering Analytics Personalization Marketing 62

Lumoa

MAY 5, 2022

Most people understand the importance of creating great customer experiences —nevertheless, many struggle with the complexity of working holistically and long-term with a Customer Experience strategy. The Benefits of a Customer Experience Strategy CX is indispensable to compete and grow profitably in the market.

Customer Experience 110

Customer Experience Consulting Consulting B2C 110

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. AI-powered chatbots are leading the charge in delivering a better customer experience. So, what can we expect from customer service trends in 2023?

Customer Service 157

Customer Service Chatbots Self service Customer Care 157

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 117

Best practices Government Engineering Accountability 117

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Benchmark 133

Benchmark Finance Engineering Enterprise 133

AWS Machine Learning

FEBRUARY 1, 2024

Resilience plays a pivotal role in the development of any workload, and generative AI workloads are no different. There are unique considerations when engineering generative AI workloads through a resilience lens. In this post, we discuss the different stacks of a generative AI workload and what those considerations should be.

Best practices 107

Best practices Engineering SaaS APIs 107

CSM Magazine

SEPTEMBER 19, 2023

Central to this evolution is the adoption of Artificial Intelligence (AI). AI, with its predictive analytics, personalisation capabilities, and data processing prowess, is fundamentally reshaping the landscape of B2B marketing. Enhanced Data Analysis : B2B marketers often grapple with vast amounts of data.

B2B 100

B2B Marketing Chatbots Sales 100

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. That’s where customer experience platforms come in.

Feedback 83

Feedback Consulting Consulting Enterprise 83

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. For instructions, see Sync to ingest your data sources into the knowledge base. Metadata can be string, number, or Boolean.

APIs 99

APIs Construction Chatbots Accountability 99

AWS Machine Learning

SEPTEMBER 21, 2023

The adoption of generative AI is rapidly expanding, reaching an ever-growing number of industries and users worldwide. With the increasing complexity and scale of generative AI models, it is crucial to work towards minimizing their environmental impact. How can your generative AI project support sustainable innovation?

Best practices 95

Best practices Engineering Metrics APIs 95

TechSee

APRIL 3, 2018

Customers have unprecedented access to data, enabling easy comparisons of alternatives, as well as hassle-free provider changes with a simple click of a button. In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

AWS Machine Learning

MAY 21, 2024

For several years, we have been actively using machine learning and artificial intelligence (AI) to improve our digital publishing workflow and to deliver a relevant and personalized experience to our readers. These applications are a focus point for our generative AI efforts. and calculating a brand safety score.

Advertising 92

Advertising APIs Engineering industry standards 92

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry. Experts repeatedly reminded attendees that AI is not the goal.

Sales 104

Sales Enterprise B2B Marketing 104

AWS Machine Learning

MAY 13, 2024

This is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API. We used the MIMIC CXR dataset , which can be accessed through a data use agreement.

Healthcare 100

Healthcare Engineering APIs Benchmark 100

Connect

APRIL 18, 2024

Applying artificial intelligence (AI) in the contact centre has emerged as a prolific trend as the hype around Generative or Gen AI – the next iterative advancement in the technology – gathers pace. However, Gen AI is not a plug-and-play solution. As such, the journey to Gen AI requires careful planning and implementation.

Virtual Agent 88

Virtual Agent Chatbots Average Handle Time Engineering 88