Beyond Philosophy

MARCH 31, 2020

But now, for certain product categories, if people get used to it, it will become the new norm. The Zoom Cloud Meetings app topped the charts of free apps in the App store last week while Google’s classrooms and Microsoft Teams were also in the top 6 (Netflix was #12, just for a reference). Healthcare, AI, and Robotics.

Airlines 500

Airlines Healthcare Government Self service 500

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

Chatbots 52

Chatbots Technology Personalization Customer Service 52

AWS Machine Learning

DECEMBER 12, 2022

You can use custom classification to organize documents into categories (classes) that you define. Refer to Get Started with SageMaker Studio for instructions on how to get started with Studio. For more information, refer to Build a custom entity recognizer for PDF documents using Amazon Comprehend.

APIs 75

APIs Accountability Enterprise Metrics 75

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 124

Best practices Government Engineering Accountability 124

AWS Machine Learning

OCTOBER 17, 2023

Search is crucial in engaging users because it brings high-intent traffic from individuals seeking specific products or categories. For more details on Amazon Personalize, refer to the Amazon Personalize Developer Guide. Technical Product Manager working with AWS AI/ML on the Amazon Personalize team.

Personalization 90

Personalization Engineering Consulting Consulting 90

AWS Machine Learning

NOVEMBER 7, 2023

However, it’s possible to cross-reference a model answer with the original specialized content, thereby avoiding the need to train a new LLM model, using Retrieval-Augmented Generation (RAG). For instructions, refer to Install or update the latest version of the AWS CLI. The AWS Command Line Interface (AWS CLI) v2. Python 3.6

Enterprise 95

Enterprise APIs Engineering Accountability 95

Hello Customer

MARCH 15, 2023

Our AI, ISAAC (short for Industry-Specific Analysis and Categorization) turns feedback into detailed insights by applying fine-grained topic categorization and sentiment analysis to the feedback you receive. For example: what if the feedback categories don’t fully match with your internal KPIs ? helpdesk, shop, and delivery staff).

Feedback 52

Feedback Transportation Personalization Consulting 52

Tethr

SEPTEMBER 8, 2021

A lot has changed since then, and the discussion around the intersection of effort and AI has evolved well beyond the wildest dreams of anyone involved in those original studies. So if you’ve ever wondered how, exactly, our AI-powered machine works—this one’s for you. The art of decoding recorded conversations.

Analytics 99

Analytics Technology Banking Engineering 99

AWS Machine Learning

OCTOBER 27, 2022

Within a few months, this forecasting solution has helped them reduce product waste by 37%, resulting in cost savings of 22% across 168 stores and three merchandise categories. Specifically: Compared to other categories, short-dated perishables must be sold within a short time window, otherwise they will expire and be discarded.

APIs 97

APIs Best practices Metrics Government 97

AWS Machine Learning

NOVEMBER 15, 2023

One such breakthrough is the Segment Anything Model (SAM) by Meta AI, which has the potential to revolutionize object-level segmentation with zero-shot or few-shot training. This extensive dataset covers a wide range of objects and categories, providing SAM with a diverse and large-scale training data source.

Engineering 91

Engineering APIs Automotive Entertainment 91

AWS Machine Learning

AUGUST 3, 2023

AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image. Generative AI is driven by large ML models called foundation models (FMs).

APIs 75

APIs Banking Enterprise Construction 75

AWS Machine Learning

FEBRUARY 24, 2023

For more information, refer to Preview: Use Amazon SageMaker to Build, Train, and Deploy ML Models Using Geospatial Data. The teams used existing FEMA categories for damage such as flooding, debris, fire and smoke, or landslides, which standardized the label categories. Applied AI Specialist Architect at AWS.

APIs 86

APIs Benchmark Government Analytics 86

Tethr

FEBRUARY 20, 2020

AI-powered speech analytics deliver valuable insights so that organizations can observe solid results across the enterprise. Voice of the customer (VoC) refers to a collection of customer commentary regarding their desires, needs and expectations from a company’s products or services. The AI-powered difference.

Enterprise 79

Enterprise Multichannel Analytics Contact Center 79

Netomi

JANUARY 13, 2022

In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for your business. Yet the combination of knowledge base platforms, used in parallel with AI-based customer service chatbots is the ultimate combination, offering the best of both worlds.

Chatbots 52

Chatbots Analytics Banking Metrics 52

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Engineering 104

Engineering Accountability Construction APIs 104

AWS Machine Learning

NOVEMBER 6, 2023

At the time of this writing, the following LLMs available in SageMaker JumpStart support streaming: Mistral AI 7B, Mistral AI 7B Instruct Falcon 180B, Falcon 180B Chat Falcon 40B, Falcon 40B Instruct Falcon 7B, Falcon 7B Instruct Rinna Japanese GPT NeoX 4B Instruction PPO Rinna Japanese GPT NeoX 3.6B

Construction 97

Construction APIs Engineering Accountability 97

TechSee

AUGUST 19, 2019

Advances in Artificial Intelligence (AI) have delivered big wins for many B2C companies. AI technologies have enabled biometric identification, voice recognition, predictive analytics and, of course, chatbots. For contact centers, key AI applications include workflow automation and agent decision support.

Customer Service 111

Customer Service Chatbots B2C Contact Center 111

AWS Machine Learning

MARCH 29, 2023

To address this challenge, the IEO decided to use AI and ML to better mine the evaluation database for lessons and knowledge. For the identified critical sections, we identify the categories (thematic and non-thematic) using a custom multi-label classification model. These metrics are used to measure the quality of text extractions.

APIs 69

APIs Construction Metrics Technology 69

COPC

FEBRUARY 15, 2024

In a recent meeting, the committee reviewed the impact of artificial intelligence (AI) on CX operations and end-user customer satisfaction. It presents the COPC Standards Committee’s observations on the application of AI in CX and the approach to determine potential changes to the Standard.

Calibration 52

Calibration contact center workforce Metrics Contact Center 52

AWS Machine Learning

MARCH 27, 2024

In this post, we guide you through the process of fine-tuning the Amazon Titan Image Generator model to learn two new categories: Ron the dog and Smila the cat, our favorite pets. Refer to Amazon Bedrock Pricing for more information. About the Authors Maira Ladeira Tanke is a Senior Generative AI Data Scientist at AWS.

APIs 87

APIs Accountability Engineering Entertainment 87

AWS Machine Learning

OCTOBER 13, 2022

AWS offers a pre-trained and fully managed AWS AI service called Amazon Rekognition that can be integrated into computer vision applications using API calls and require no ML experience. If you want to create and use a custom image, refer to Create Amazon SageMaker projects with image building CI/CD pipelines. Create a Studio project.

Healthcare 70

Healthcare APIs Automotive Consulting 70

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. Data capture phase.

APIs 83

APIs Construction Analytics Technology 83

Netomi

APRIL 26, 2022

Historically, this was a fairly manual and time-consuming process, but companies are now leveraging technologies such as AI to streamline ticket triaging. In this article, we’ll share a bit of insider scoop on the technological transformation that is occurring behind-the-scenes including: What is ticket triage AI.

Customer Service 52

Customer Service Virtual Agent Customer Support Chatbots 52

AWS Machine Learning

FEBRUARY 13, 2024

For a deep dive, refer to Cross account feature group discoverability and access. Their aim is to feed data into a centralized feature store, establishing it as the undisputed reference point. For more information about getting started, refer to Get started with Amazon SageMaker Feature Store.

Accountability 106

Accountability Government Engineering Scripts 106

TechSee

MAY 10, 2021

Our patented Computer Vision technology uses AI and AR to install and fix technical devices like routers and appliances in the most straightforward and cost-effective way. Our NA (North American) and ROW (Rest of World) teams frequently share their successes, best practices, and client references with one another.

Sales 109

Sales Enterprise Accountability Engineering 109

AWS Machine Learning

OCTOBER 18, 2023

Purina used artificial intelligence (AI) and machine learning (ML) to automate animal breed detection at scale. The solution focuses on the fundamental principles of developing an AI/ML application workflow of data preparation, model training, model evaluation, and model monitoring.

APIs 96

APIs Metrics Consulting Consulting 96

JustCall

MARCH 6, 2023

Very simply, ticket triaging refers to deciding the order of treatment of the support tickets based on predefined parameters. Here are some categories to keep in mind when developing a support ticket triage. AI and Ticket Triaging There are many benefits of implementing an automated ticketing triage. Immediate 2. Non-urgent 5.

Customer Support 52

Customer Support Feedback Analytics Service level 52

SmartAction

FEBRUARY 16, 2021

That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. However, this is not to say that virtual agents can’t be empathetic. Time to Resolution. Offer flexible, creative solutions.

Virtual Agent 82

Virtual Agent Agent burnout Wait times Chatbots 82

AWS Machine Learning

NOVEMBER 21, 2022

You can provide Forecast with historical data for other products in your catalog such as existing T-shirt lines, jackets, trousers, and shoes, as well as item metadata such as brand name, color, size, and product category for both new and existing products. To learn more, refer to Generating Forecasts. Solution overview.

APIs 69

APIs Engineering Management Marketing 69

Fonolo

MARCH 14, 2023

When we talk about call center retention, we’re referring to your business’ ability to keep the agents you’ve hired and trained. There are countless tools on the market, so we’ve listed our top categories below: Call-back technology. Read on to find out the best call center retention strategies to guide your efforts.

Call Center 95

Call Center Contact Center Self service Contact center software 95

Interaction Metrics

JUNE 19, 2020

And of course, customers refer to similar issues in different ways. AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. Comments can be brief or lengthy, vague or technical, general or specific.

Surveys 62

Surveys Analytics Metrics B2B 62

Tethr

OCTOBER 15, 2020

Second, most text analytics engines are built for one-sided feedback channels (what we sometimes refer to as “mono”) whereas conversation analytics are purpose-built for deriving insight from two-sided exchanges between a customer and the agent or rep (i.e. stereo ” data).

Analytics 63

Analytics Engineering Surveys Feedback 63

DMG Consulting

JUNE 27, 2022

Referred to as conversational artificial intelligence (AI), an IVA is a system that uses AI, machine learning, advanced speech technologies, deep neural networks, and predictive analytics to simulate live and unstructured cognitive conversations for voice, text, or digital interactions, generally via a digital persona.

Virtual Agent 48

Virtual Agent Interactive Voice Response Self service Average Handle Time 48

Inbenta

FEBRUARY 15, 2021

Call deflection” refers to routing a customer’s inquiry to an alternate service channel, such as chatbots , FAQs, community forums, or knowledge center databases. Even though this metric refers to “calls”, it also includes any contacts requiring the attention of a human agent, such as live chat and emails. Call deflection rate.

Self service 99

Self service Metrics Chatbots Benchmark 99

Balto

MAY 12, 2022

But not all solutions are created equal — while collaborative intelligence significantly improves an organization’s bottom line, lazy AI is frustratingly common and far less useful. In the coming weeks, we’ll uncover how lazy AI negatively affects different facets of the contact center; today, we’re discussing sales outcomes.

Contact Center 52

Contact Center Sales Scripts Call flow 52

Lumoa

AUGUST 8, 2023

Categories of question to Ask in Your Survey When creating surveys, it’s important to ask the right questions. In the visual above, we see Lumoa’s AI in action, determining whether parts of a comment are positive, negative, or neutral.In this example, the AI has identified a portion of the comment as “positive.”

Surveys 83

Surveys Feedback Banking Best practices 83

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. It can happen through small things, like automatically routing tickets based on their category, ensuring the right expert is always there to help.

Analytics 83

Analytics Customer Experience Management Surveys 83