AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency. Once deployed, model performance is continuously monitored.

Healthcare 91

Healthcare Government Engineering APIs 91

JustCall

SEPTEMBER 8, 2023

Recognizing this transformative potential of AI, we’re introducing our new Conversation Intelligence platform — JustCall iQ, a platform dedicated to delivering AI-powered voice and SMS features for customer-facing teams to become more productive and perform at their peak. What’s New with JustCall iQ Plans?

Scripts 52

Scripts Coaching Analytics Sales 52

BlueOcean

DECEMBER 18, 2023

They could do spot checks for compliance. A Quick Overview of Conversation Intelligence A small sample of customer care interactions has never really been enough to get an accurate big picture of what’s going on in your contact center. One percent of one percent… at best. Coaches would get to know the agents on their teams.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

Callminer

JULY 5, 2018

To be truly efficient, a contact center must look at agent productivity, expenses, and how to eliminate steps in the agent’s process all while still satisfying customer needs and delivering a positive experience. Improve compliance. Depending on the industry you serve, you may have serious compliance standards to maintain.

First call resolution 157

First call resolution Call Center Average Handle Time Contact Center 157

Callminer

JULY 22, 2018

script compliance, product knowledge, etc.) To this end, speech analytics software can provide an overview of call center performance by providing both agents and managers with actionable feedback. 3) Performance. Getting agents to address a particular area of weakness (e.g., is one thing. 4) Process Adherence.

outsourcing 186

outsourcing Contact Center Business Process Outsourcing industry standards 186

Hodusoft

JANUARY 11, 2022

Selecting the most appropriate products and services can be a challenging task for small and large businesses, which can be accomplished only after years of hard work and concentration. Fortunately, things are a little easier in a contact center, since only a few of the software can boost productivity and maximize revenue. Summing Up.

Outbound sales 119

Outbound sales Call flow Contact Center APIs 119

AWS Machine Learning

SEPTEMBER 28, 2023

With constantly evolving operations, processes, policies, and compliance requirements, it can be extremely difficult for employees and customers to stay up to date. Internally, employees can often spend countless hours hunting down information they need to do their jobs, leading to frustration and reduced productivity.

Enterprise 98

Enterprise Real estate Chatbots Construction 98

AWS Machine Learning

MAY 23, 2023

However, implementing ML into production comes with various considerations, notably being able to navigate the world of AI safely, strategically, and responsibly. In this post, we start with an overview of MLOps and its benefits, describe a solution to simplify its implementations, and provide details on the architecture.

Engineering 75

Engineering Government Calibration Scripts 75

Tethr

AUGUST 27, 2020

As businesses continue to attempt to close the gap on a customer’s expectations for a product or service and what they actually experience, an accurate overview of the customer’s opinions, critiques and desires is essential. Why is there a sudden spike in churn after a new product upgrade? Stop churn in its tracks.

Enterprise 117

Enterprise Customer effort Upselling Call Center 117

JustCall

OCTOBER 25, 2023

A seamless call-tracking experience is only possible if all these data points come together to provide a complete overview of the call (and the customer)—a rather time-consuming process.

Interactive Voice Response 52

Interactive Voice Response Contact Center First call resolution Metrics 52

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. Together, these tools provide a comprehensive overview of call center operations, empowering managers to optimize performance continuously.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

AWS Machine Learning

OCTOBER 30, 2023

Solution overview You can use generative AI to develop a diverse range of applications, such as text summarization, content moderation, and other capabilities. The workflow steps are as follows: AWS Lambda running in your private VPC subnet receives the prompt request from the generative AI application.

APIs 127

APIs Big data Accountability Enterprise 127

aircall

JANUARY 23, 2023

Over 59% of small businesses achieve productivity benefits from a shift to the cloud while saving up to 90% of all communication costs. Other costs include an internal fee for compliance and a monthly starting price of $12.49. Cloud-based phone systems have switched from a novelty to a necessity—and it’s clear to see why. per license.

virtual call center 62

virtual call center Analytics Interactive Voice Response Metrics 62

NobelBiz

MARCH 19, 2024

These digital command centers offer a comprehensive overview of operations, enabling supervisors to make informed decisions in real-time. We were able to train people easily, and deploy it to their computers in their home offices to keep productivity going!”

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

Analytics 106

Analytics Engineering Government Best practices 106

Nicereply

NOVEMBER 21, 2022

Not every customer that you acquire is going to use your product until the end of time. Custify is a customer success tool that provides a complete overview of your customers, which makes it easier for you to proactively solve their problems. Why is Customer Retention Critical for SaaS? Customer churn is inevitable. Kissmetrics.

Customer retention 98

Customer retention SaaS Upselling Analytics 98

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. Customer use case SambaSafety’s data science team had long been using the power of data to inform their business.

Scripts 78

Scripts Engineering Accountability Consulting 78

AWS Machine Learning

JANUARY 12, 2023

Overview of solution. Having demonstrated business value so quickly, the business product owners have begun to develop new use cases to take advantage of the service. It enforces the policy of not having PII stored in logs, thereby reducing risk and improving compliance. Some decisions had to be made to enable the solution.

Engineering 109

Engineering APIs Accountability Metrics 109

AWS Machine Learning

DECEMBER 5, 2023

Stained Glass Transform overview Organizations seek to retain full ownership and control of their sensitive enterprise data. At the same time, enterprise security, compliance, data management, and information offices are apprehensive of exposing or leaking plain text customer information or other regulated data outside of the enterprise.

Enterprise 99

Enterprise Engineering Technology Finance 99

NobelBiz

FEBRUARY 13, 2024

Increased Efficiency: Calls are handled more efficiently, reducing wait times and improving the overall productivity of the contact center. SBR vs. It allows for the meticulous monitoring and evaluation of agent performance, ensuring that every customer interaction aligns with the highest standards of service quality and compliance.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

AWS Machine Learning

NOVEMBER 28, 2023

Also check out an overview of generative AI risks published on Amazon Science: Responsible AI in the generative era , and explore the range of AWS services that can support you on your risk assessment and mitigation journey: Amazon SageMaker Clarify , Amazon SageMaker Model Monitor , AWS CloudTrail , as well as the model governance framework.

industry standards 111

industry standards Engineering Enterprise Government 111

NobelBiz

NOVEMBER 13, 2023

It measures the possibility of your client referring you to someone based on a simple question: “How likely are you to suggest our product/service on a scale of 1 to 10?” This is intentionally high to guarantee that clients are genuinely unwavering advocates of the products or services provided by your call center. (7-8)

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

AWS Machine Learning

OCTOBER 6, 2022

They improve regulatory compliance, reduce cost, and increase accuracy by decreasing human error rates that are caused by the repetitive nature of tasks. Solution overview. Brian Hendricks, Chief Product Officer at Origence. Main advantages. Let’s dive into two main advantages of the solution. Partnering with Informed.IQ

APIs 72

APIs Banking SaaS Engineering 72

AWS Machine Learning

JULY 29, 2022

This can reduce the long cycle time for converting ML use cases from experiment to production and generate business value across the organization. Build and train ML models using a data mesh architecture on AWS: Part 1: Data mesh set up and Data product registration. Part 2: Data product consumption by Analytics and ML CoE.

Government 78

Government Banking Analytics Accountability 78

AWS Machine Learning

OCTOBER 14, 2022

An important aspect of MLOps is to deliver a new version of the previously developed ML model in production by using established DevOps practices such as testing, versioning, continuous delivery, and monitoring. If not, your testing processes won’t be representative, and your model may behave differently in production.

Metrics 83

Metrics Engineering Healthcare Analytics 83

AWS Machine Learning

FEBRUARY 13, 2024

For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. Audit trail for compliance – Administrators can monitor feature usage by all accounts centrally using CloudTrail event logs. A feature group entity contains your ML data.

Accountability 107

Accountability Government Engineering Scripts 107

CSM Magazine

DECEMBER 21, 2022

A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. If there is a slight misunderstanding, they can doubt their decision to join the firm; starting work with an uncertain mindset can later cause concerns and hampers their productivity.

Employee engagement 52

Employee engagement Management 52

CSM Magazine

JANUARY 19, 2023

Whether you’re looking to increase productivity or reach new candidates, leveraging online tools can be essential for successful outcomes. Create Quality Job Descriptions Clear and concise job descriptions give potential candidates a comprehensive overview of what you’re looking for in a new hire.

Coaching 52

Coaching Employee engagement Surveys Feedback 52

AWS Machine Learning

FEBRUARY 9, 2023

Benefits of the Signatures feature Our customers from insurance, mortgage, legal, and tax industries face the challenge of processing huge volumes of paper-based documents while adhering to regulatory and compliance requirements that require signatures in documents. Product Manager with the AWS Textract team. Shibin Michaelraj is a Sr.

APIs 81

APIs Best practices Banking Enterprise 81

AWS Machine Learning

NOVEMBER 10, 2022

Prodege’s commitment to top-tier customer experience required an increase in the speed at which customers receive rewards for its massively popular Magic Receipts product. Overview of solution: Rekognition Custom Labels. The compliance team would then evaluate the receipts to check for accuracy. Conclusion.

Accountability 69

Accountability APIs Enterprise Marketing 69

AWS Machine Learning

JUNE 23, 2022

Manually building and maintaining the different extract, transform, and load (ETL) jobs in different accounts adds complexity and cost, and makes it more difficult to maintain the governance, compliance, and security best practices to keep your data safe. Solution overview. Specify Production and choose the RA3 node type.

Accountability 83

Accountability Banking Engineering Government 83

Andrew Mcfarland

FEBRUARY 24, 2023

They ultimately improve efficiency and quality, enhance customer relationships, and increase staff happiness and productivity. You also require leadership skills and personal qualities that promote a collaborative, motivated, and productive environment. This can result in lower-quality work and decreased productivity.

Management 48

Management Education Finance Accountability 48

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. Solution overview In this prototype, we stored the original media files in a specified Amazon Simple Storage Service (Amazon S3) bucket.

Technology 97

Technology Scripts Engineering Entertainment 97

AWS Machine Learning

NOVEMBER 9, 2023

Building out a machine learning operations (MLOps) platform in the rapidly evolving landscape of artificial intelligence (AI) and machine learning (ML) for organizations is essential for seamlessly bridging the gap between data science experimentation and deployment while meeting the requirements around model performance, security, and compliance.

Scripts 102

Scripts Accountability Engineering Best practices 102

AWS Machine Learning

JUNE 30, 2022

However, you can use browser traffic routing products such as Zscaler to ensure scale and compliance for your workforce internet access. These traffic routing products generate their own source IP, whose IP range is not controlled by the enterprise customer. Solution overview.

APIs 80

APIs Enterprise Big data Accountability 80

AWS Machine Learning

NOVEMBER 7, 2023

Solution overview By adopting this solution, you can gain the following benefits: Improved information access – RAG allows models to pull in information from vast external sources, which can be especially useful when the pre-trained model’s knowledge is outdated or incomplete.

Enterprise 96

Enterprise APIs Engineering Accountability 96

JustCall

MARCH 10, 2023

How to Set Up Help Desk Workflow Process Automation Here is an overview of how you can implement help desk workflows and set them up for automation: Start by taking stock of your knowledge base – internal or external. Make sure that it is up to date as per the latest policies.

Employee engagement 40

Employee engagement Self service Consulting Consulting 40