ShepHyken

OCTOBER 6, 2023

Let’s look at some well-known CRM software out there in-depth. Insightly Insightly serves as more than just a CRM platform. Marketing Automation Platforms Marketing automation platforms enable automated customer communication for personalized messages. This is where CRM software comes in as your savior.

CRM 151

CRM Analytics Feedback Sales 151

ShepHyken

JANUARY 4, 2024

Customers can instantly see the benefits of their online savings account and engage in transactions without friction. Such user-friendly features not only improve the overall UX but cement a bond of loyalty between the user and the platform. The result? Increasing the bond customers have with the brand.

Customer retention 159

Customer retention Morale Accountability Marketing 159

TechSee

APRIL 22, 2024

This flexibility allows for a seamless integration of visual support capabilities into any customer interaction, whether it’s on your website, within your existing app, or through a third-party platform. Our world-class customer success team acts as strategic advisors to ensure that new technologies are adopted effectively.

APIs 109

APIs Scripts Technology Best practices 109

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. Each platform has its own flavor of genius and areas ripe for growth.

Feedback 157

Feedback Analytics Multichannel Surveys 157

VirtualPBX

FEBRUARY 23, 2024

In this blog, we delve into the implications of the FCC POTS line sunset, explore why businesses must act swiftly, and provide actionable insights for a seamless transition. By acting promptly, businesses can mitigate the risk of unnecessary expenditure and explore cost-effective alternatives.

Telecommunications 98

Telecommunications Government Technology Consulting 98

TeamSupport

JANUARY 9, 2024

One of the early pioneers in CRM software was ACT!, Salesforce, founded in 1999, is one of the most well-known and widely used CRM platforms today. Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs.

Customer Support 59

Customer Support Technology CRM Chatbots 59

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. She seamlessly integrates her music and brand narratives across multiple platforms, from spellbinding music videos to enticing brand partnerships.

Entertainment 52

Entertainment Analytics Feedback Marketing 52

customer sure

MARCH 18, 2024

Voice of the Customer: Objectives The primary objective of deploying a VoC solution is to systematically capture, analyse, and most importantly, act upon customer feedback. Solution Overview You will require an easy to use platform , able to collect and segment customer feedback across a range of touchpoints.

Feedback 62

Feedback CRM Upselling Metrics 62

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! An organization that can act on feedback. This means not just listening but also interpreting and acting on what customers are communicating.

Analytics 83

Analytics Feedback Metrics Surveys 83

Certified Languages International

JANUARY 19, 2024

Through on-demand video interpretation platforms, online American Sign Language (ASL) interpreter services allow deaf and hard-of-hearing users to securely access a sign language interpreter within seconds. How It Works Connecting with an ASL interpreter through CLI’s video remote interpreting platform is fast, simple, and intuitive.

Healthcare 40

Healthcare Accountability Personalization 40

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. A true omnichannel platform such as NobelBiz OMNI+ is able to create the so-called “immersive experience” (for agents and clients alike).

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

CSM Magazine

OCTOBER 4, 2022

An successful blogger and entrepreneur once said that small companies acting big in terms of customer service, fail. On the other hand, big companies acting small in terms of Customer Service, win. Eventually, every company, either big or small, wants to act small when it comes to customer service. How To Fail.

Customer Service 52

Customer Service Education Accountability Customer Support 52

Anexa BPO

JUNE 26, 2023

In this blog, we’ll explore how forward-thinking brands are utilizing social media platforms to enhance their customer service experience, foster meaningful relationships, and build a loyal customer base. By monitoring social media conversations and sentiment analysis, brands can spot emerging issues and act swiftly to resolve them.

Customer Service 52

Customer Service outsourcing Customer centricity Feedback 52

Hodusoft

APRIL 11, 2024

However, if you belong to industries such as healthcare that deal with sensitive or confidential patient information, then strict regulations like the Health Insurance Portability and Accountability Act ( HIPAA ) must be followed. It protects sensitive patient data from being disclosed without the patient’s permission or knowledge.

Contact center software 52

Contact center software Contact Center Healthcare Accountability 52

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers.

Enterprise 113

Enterprise Education Best practices Customer retention 113

JustCall

MARCH 1, 2024

What does it mean for communication platforms and their customers? In February this year, the FCC stated that the *Telephone Consumer Protection Act of 1991* prohibits use of artificial intelligence-generated voice technology in robocalls. To this end, we have made the registration of business profiles mandatory on our platform.

Telemarketing 52

Telemarketing Government Technology Marketing 52

JustCall

MARCH 1, 2024

What does it mean for communication platforms and their customers? In February this year, the FCC stated that the *Telephone Consumer Protection Act of 1991* prohibits use of artificial intelligence-generated voice technology in robocalls. To this end, we have made the registration of business profiles mandatory on our platform.

Telemarketing 52

Telemarketing Government Technology Marketing 52

Lumoa

FEBRUARY 7, 2023

Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. Website Behavior : it’s not just about what your customers are saying, but also how they act.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

Playvox

OCTOBER 20, 2023

In addition, the myriad of customer interactions across dozens of platforms can leave you overwhelmed by information and unable to distill and act on feedback from your customers. Gather data from as many sources as possible, including social media platforms, emails, customer surveys, positive comments, negative comments, etc.

Contact Center 82

Contact Center Coaching Feedback Surveys 82

CSM Magazine

FEBRUARY 19, 2024

Ever since the Professional and Amateur Sports Protection Act of 1992 was judicially overturned in 2018, every US state were handed the right to develop their own laws on sports betting and gambling. There are of course many nuances in sports betting markets and offers that vary from platform to platform.

Customer Service 52

Customer Service Marketing 52

delighted

DECEMBER 3, 2021

If you are sending weekly surveys via manual distribution, you would export a CSV (comma-separated values) file of recent purchases from your payment processor each week, and then upload the file to your survey platform. Data transferring from one platform to another is a prime example of manual distribution. Automated distribution.

Surveys 97

Surveys APIs SaaS Engineering 97

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Acting on the feedback you receive and improving your customers’ experience can give you an edge over your competitors. Your customers are sharing their experiences online.

Feedback 83

Feedback Surveys Metrics Customer Experience 83

NobelBiz

FEBRUARY 6, 2024

For instance: In the United States, the Telephone Consumer Protection Act (TCPA) restricts the use of auto-dialers and pre-recorded voice messages sent via SMS. Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

NobelBiz

APRIL 23, 2024

this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S., RELATED ARTICLE What is Call Center Compliance?

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

delighted

JUNE 21, 2022

Because the more context you gather with your surveys, the quicker and easier it is to understand and act on the feedback. With the latest revamp of the Link platform , you can get segmented, contextual feedback every time – personalize the links by support rep, by location, by product line, or any data point that is valuable to you.

Surveys 85

Surveys Feedback Personalization Accountability 85

Lumoa

NOVEMBER 21, 2023

Another case in point would be the popular streaming platform Netflix’s use of AI and machine learning not only to suggest movies and programs to its viewers based on their watch history, ratings, preferred genre, etc. Lumoa is also the first CX platform to integrate with GPT. Lumoa’s analytics is built on top of this philosophy.

Feedback 83

Feedback Chatbots Analytics Metrics 83

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. That being said: Social media platforms aren’t solely used for public brand-shaming. Added to this is their desire to make the brand aware of the complaint.

Airlines 237

Airlines Chatbots Education Contact Center 237

OrecX

AUGUST 24, 2021

VICIdial is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite. The inherent advantages of open source platforms are well chronicled, and include: Strategic: Control for long-term planning. Speed to market.

voip 143

voip Enterprise Contact Center Call Center 143

Totango

MAY 5, 2021

Of course, to take these next steps and act on the information gathered by these surveys, you need a platform that will empower you to do so. Turn Data into Action with a Customer Success Platform . Using a customer success platform is the key to recording this information and turning it into beneficial action.

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

COPC

MARCH 11, 2024

The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction. Culture of Learning: Does the platform promote continuous learning through features like social knowledge exchange and individualized learning paths ? To address this issue, COPC Inc.

Call Center 98

Call Center Gamification Coaching Employee engagement 98

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Feedback 52

Feedback Chatbots Analytics Personalization 52

CSM Magazine

OCTOBER 3, 2023

Axero is a collaborative platform that specializes in aligning crisis-ready teams, facilitating seamless communication, and strengthening engagement among team members during challenging periods. Team members must be confident in their leaders’ ability to make decisions and act in their interests.

Morale 59

Morale Feedback Personalization Customer Service 59

JustCall

OCTOBER 11, 2023

Such a balancing act requires swift, efficient, and intentional communication. Prioritization and Escalation In addition to acting as an SMS exchange, SMS workflow automation tools can also identify the importance and urgency of matters. Here’s a look at how you can use it to streamline operations and cut short response times.

Average Handle Time 52

Average Handle Time Analytics Personalization Metrics 52

CSM Magazine

APRIL 26, 2022

Conjura , the leading e-commerce data analytics platform, today announced it raised €15 million in Series A funding. The round was co-led by Act Venture Capital and MiddleGame Ventures , with participation from Tribal VC. “It is a data driven decision making platform designed for next generation e-commerce. .”

Analytics 52

Analytics Benchmark industry standards Customer retention 52

NobelBiz

JANUARY 30, 2024

Regulatory Measures: Regulations like the Telephone Consumer Protection Act (TCPA) in the United States mandate strict compliance, influencing how and when businesses can connect with consumers. Platforms that have built-in features to address and rectify call blocking issues have become invaluable assets for many businesses in this field.

Call Center 104

Call Center Interactive Voice Response Telecommunications Contact Center 104

CSM Magazine

APRIL 25, 2024

Whether it’s through surveys, feedback forms on your website, or social media platforms, make it easy for customers to communicate with you. Importantly, ensure there is a process in place for responding to and acting on feedback, showing customers that their opinions genuinely influence your business operations.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

Playvox

FEBRUARY 1, 2024

For example, comments like these, which were pulled from customer surveys, online product reviews, and social media platforms, leave much to interpretation: It works fine. When you carefully listen to what your customers are saying—and act on it—you’ll quickly see meaningful results. Support is okay. Ensure proper tagging.

Contact Center 93

Contact Center Best practices Surveys Feedback 93