Call Design

AUGUST 20, 2019

This change makes Call Design the sole partner in Australia supporting Aspect Software customers in the market. We are thrilled to have worked with Aspect Software for two decades. Workforce and Interaction Analytics are available across these capabilities, putting the information you need to make decisions at your fingertips.

Gamification 60

Gamification Employee engagement Consulting Consulting 60

Call Design

AUGUST 20, 2019

This change makes Call Design the sole partner in Australia supporting Aspect Software customers in the market. We are thrilled to have worked with Aspect Software for two decades. Workforce and Interaction Analytics are available across these capabilities, putting the information you need to make decisions at your fingertips.

Gamification 60

Gamification Employee engagement Consulting Consulting 60

Serenova

MARCH 1, 2020

Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and share insights with thousands of channel professionals March 9 through 12 at the Venetian and Sands Expo in Las Vegas. Schedule a Meeting to Discuss Serenova’s Partner Program.

contact center solutions 64

contact center solutions Cloud contact Contact Center Education 64

Ameyo

MAY 7, 2018

While there were a lot of priorities discussed, one that was unanimously accepted was “Focus on Channel Partners”. The marathon discussions sometimes went for more than 20 hours at a stretch.

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61

Jive

APRIL 8, 2019

We’re thrilled to announce that Jive is teaming with PlanetOne , the IT channel and telecom industry’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. Want to learn more about this relationship?

voip 81

voip Enterprise Sales Technology 81

Jon Arnold

FEBRUARY 14, 2020

Am keeping pretty busy lately on the conference circuit, and in a few weeks I’ll be making my second visit to the Channel Partners Conference in Las Vegas. I’ll only be there two days, and on the Wednesday - March 11 - I’ll be moderating a session on how channels can embrace CPaaS to help grow their business.

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Avaya

NOVEMBER 2, 2016

Since joining Avaya 14 months ago, I’ve been working closely with our channel partners and distributors to ensure we’re in lockstep when it comes to our strategy for mutual profitability and growth. Another area where Avaya and our channel partners have combined efforts is through our persistent focus on customer satisfaction.

Marketing 62

Marketing Customer Experience Management 62

Education Services Group

JULY 10, 2019

An effective Customer Success strategy depends on buy-in from your channel partners as well. The relationship between OEMs and partners is nuanced. So in today’s SaaS-dominated B2B landscape, channel relationships are in need of an update. Success for your partners means success for your customer and for your business.

Journey mapping 40

Journey mapping Customer centricity SaaS Sales 40

Momentum Telecom

AUGUST 3, 2018

All serious sales reps and channel partners must understand how vital it is to stay abreast of new services and devices. If partners fail to stay up to date with new technologies and how to position them, it’s only a matter of time until a competitor swoops in to take their place.

Education 40

Education Sales Upselling Consulting 40

Momentum Telecom

MARCH 4, 2019

Your Guide to Vegas Fun and How You can Make the Most of Your Channel Partners Trip. We are lucky that Channel Partners chooses to host their annual event in Las Vegas. Vegas is known often called the Entertainment Capital of the World and it’s not going to disappoint during this year’s Channel Partners Expo.

Entertainment 40

Entertainment Transportation contact center solutions Contact Center 40

ShepHyken

OCTOBER 16, 2023

Instead, focus on meeting customer expectations for instant responses, relevant content, and smart, seamless experiences across multiple channels. Scale digitally in lockstep with selling partners. Create a comprehensive digital experience encompassing partners, customers, and internal teams.

Customer Experience 217

Customer Experience B2C Government B2B 217

Outsource Consultants

MARCH 9, 2018

Streamlined mutli-channel interactions. 4 Channels Companies Should Utilize with Their Call Center Partners. Shelby Faris discusses important trends in her article, but the one we’re going to focus on in this blog is multi-channel interactions. Need a multi-channel call center? Shelby Faris . We can help!

Call Center 52

Call Center Interactive Voice Response outsourcing Multichannel 52

Outsource Consultants

APRIL 15, 2024

Political campaigns are a whirlwind of activity, and with this year’s election approaching, securing the right call center partner is crucial. Look for partners with agents specifically trained for political campaigns. Partnering with a call center that offers an “omni-channel” approach is key. Ready…Set…Go!

Call Center 67

Call Center Telemarketing Self service Surveys 67

Interactions

APRIL 16, 2024

.” Frost & Sullivan Step 2: Choose a Partner Instead of a vendor that will simply sell you a technology, find a partner that will work with you and guide you to seamlessly integrate the technology into your brand and beyond. You want your partner to be as invested in the success of the technology as you are.

Customer Care 62

Customer Care Self service Metrics Interactive Voice Response 62

Cincom

AUGUST 29, 2018

Leading ambulance manufacturer, Braun Demers, has teamed with configure-price-quote (CPQ) solution provider Cincom to standardize processes across Braun Demers’s sales … Continue reading "Braun Demers, Cincom CPQ™ Partner to Improve Buyer Experience Across Sales Channels".

Sales 40

Sales Management 40

Beyond Philosophy

JANUARY 12, 2024

Some might get annoyed enough to create some significant abandonment issues in your e-commerce channel. In this episode, managing partner and CEO of Messente Uku Tomikas joins us to explain. 07:07 We begin our discussion about how to be diligent about fraud and security while still providing an easy and excellent customer experience.

Customer Experience 221

Customer Experience Personalization Management 221

Edify

MAY 26, 2021

Contact: Liz Cahill for Edify Labs.

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ShepHyken

DECEMBER 24, 2023

AI Will ‘Dominate Customer Experience in 2024’ by Moshe Beauford (Channel Futures) Jon Heaps is co-founder and managing partner at Ascent Business Partners, a company that helps the channel understand how artificial intelligence (AI) might benefit it and its customers.

Customer Service 155

Customer Service B2C B2B Customer Experience 155

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. Mitel’s leadership team sat down and looked into the UC crystal ball. Our prediction? But supporting hybrid work isn’t enough. “In

Surveys 173

Surveys Education Enterprise Technology 173

Cisco - Contact Center

APRIL 4, 2024

The Empowering Partner Success blog series highlights the African American Cisco Partner Community (AACPC), supporting channel partners, and individuals positively impacting partner diversity and the… Read more on Cisco Blogs

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Edify

SEPTEMBER 17, 2020

Contact: Liz Cahill for Edify Labs.

Sales 72

Sales Technology 72

AWS Machine Learning

MARCH 22, 2024

Contentful is an AWS customer and partner. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. A frequent task a content editor may have is to rewrite existing content to make it fit for another channel, for example to make it fit a smaller screen by shortening it.

Engineering 88

Engineering Consulting Consulting Enterprise 88

Global Response

MARCH 13, 2024

This leads to inconsistent customer experiences across different channels, decreasing customer satisfaction. Omnichannel support: CX outsourcing companies provide integrated support across digital and traditional channels, ensuring a consistent and cohesive customer experience. But it also brings a host of benefits.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

IdeasUnlimited

MARCH 6, 2024

The Power of Omnichannel Support In today’s digital era, customers interact with brands through multiple channels. Such a wide array of services makes IdeasUnlimited a versatile partner for businesses looking to enhance their customer engagement strategies. Embrace the future of customer support with IdeasUnlimited.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Amplifai Coaching Category

JUNE 20, 2022

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

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10

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Trust both your incoming new partner & your outgoing incumbent to conduct the transition with professionalism – this won’t be their first rodeo. Knowledge Transfer: Here is where things can be delicate.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 113

Enterprise Education Best practices Customer retention 113

The Northridge Group

AUGUST 23, 2022

Companies that employ outsourcing partners need assistance monitoring the performance of both their internal contact center associates and the associates of their outsourcing partner. The outsourcing partner is employed all year round but is primarily needed during the open enrollment period, from October through January.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

CSM Magazine

FEBRUARY 7, 2024

Sabio Group , the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. Key responsibilities include achieving revenue and pipeline targets, margin improvement, sales alignment, and maintaining partner incentive programs.

Accountability 52

Accountability Sales Technology Management 52

BlueOcean

OCTOBER 4, 2023

Finding a partner who has a proven track record of attracting, training, engaging, and retaining agents in the language of your high-volume customer demographics is going to be the top priority of your RFP process. You’ll want to ask about labor markets, hiring timelines, retention stats and more.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

TechSee

AUGUST 10, 2023

Our computer vision AI will empower AWS digital channels to see into the physical world, identify products, and even offer automated technical support solutions via AR guidance.” Visual engagement continues to drive better business outcomes, virtualizing face-to-face interactions.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

Cisco - Contact Center

MARCH 26, 2024

This week marks the release of the 2024 CRN Partner Program Guide , which lists vendors that offer products and services through the indirect IT channel. Each year, CRN recognizes “an elite subset of t… Read more on Cisco Blogs

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Outsource Consultants

OCTOBER 11, 2021

Many consumers do prefer direct-to-agent voice channels when inquiring about a high-priority task — but many also appreciate the convenience and control of email or live chat, for instance. Instead of reaching for the phone, more and more customers are trusting live chat modules as their preferred customer support channel.

Customer Support 117

Customer Support outsourcing Customer advocacy Contact Center 117

Aspect

APRIL 29, 2021

Partner Spotlight Series ?focuses focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences.? . The post Partner Spotlight: ECS Telecom appeared first on Aspect Blogs. Learn more about them here. .

Enterprise 118

Enterprise Contact Center Technology Marketing 118

Cisco - Contact Center

AUGUST 8, 2023

Identifying the Need In today’s rapidly evolving digital landscape, Channel Partners face many challenges. The constant emergence of new technology solutions and a myriad of complex offerings often l… Read more on Cisco Blogs

Technology 90

Technology 90

CSM Magazine

FEBRUARY 8, 2024

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. ” This collaboration means Redcentric clients will have unrivalled access to Cirrus’ AI innovation and state-of-the-art omni-channel contact centre solutions.

Marketing 52

Marketing Customer Service Sales Customer Experience 52