The Next Normal: The Only Constant is Change Itself


Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. A two-year global pandemic flattened many economies and had the unexpected effect of transforming others.

Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands


And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Across ALL sectors and industries, consumer sales and brand loyalty increasingly rely on insights delivered through a robust, omnichannel presence. By 2027, it’s projected that social commerce will account for $604 billion in sales. It’s no longer a trend.

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

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The country has over 15 universities with more than 170,000 enrolled students, which enables contact centers to provide clients with nearly unlimited scalability with talented agents. Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English. For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets.