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The New Player in Town – eB2B Platforms

Anexa BPO

This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones.

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The Next Normal: The Only Constant is Change Itself

Anexa BPO

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. A two-year global pandemic flattened many economies and had the unexpected effect of transforming others.

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Even Government Agencies Need to Focus on CX

Anexa BPO

Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2022 ‘customer experience’ and specialize in delivering just that.

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Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa BPO

And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Across ALL sectors and industries, consumer sales and brand loyalty increasingly rely on insights delivered through a robust, omnichannel presence. By 2027, it’s projected that social commerce will account for $604 billion in sales. It’s no longer a trend.

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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

The country has over 15 universities with more than 170,000 enrolled students, which enables contact centers to provide clients with nearly unlimited scalability with talented agents. Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English. For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets.