Spearline
NOVEMBER 10, 2022
Talkdesk discusses managing remote agents’ networks Watch a replay of our live webinar from Wednesday, November 9th hosted by Tsahi Levent-Levi, Spearline’s Chief Product Officer, and Jacob Rivers, Director of Network Engineering at Talkdesk. For the full live experience click here.
Peter Lavers
MAY 18, 2021
Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.
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Customercount
JUNE 10, 2020
Customer Feedback Management Platform CustomerCount® platform has partnered with Keatext and EVC Marketing for a 30-minute reputation management webinar on Tuesday, June 16 at 11:00 EST | 16:00 BST. The post CustomerCount offers reputation management webinar appeared first on CustomerCount.
VirtualPBX
JANUARY 26, 2022
VirtualPBX is all about launches this month, and in keeping with that momentum, we are introducing our new webinar series, “VirtualPBX Feature Showcase!” ” These webinars will support current customers of VirtualPBX on VoIP basics, how-to’s, and best practices. Do More, Get More: Zapier Webinar.
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.
VirtualPBX
MARCH 10, 2022
This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Therefore, the partner webinar recap will include an overview of what you can expect throughout the journey. Partner Webinar Recap.
Fonolo
NOVEMBER 16, 2023
We think this question merits a deeper conversation, and it inspired our most recent webinar. link] Watch our Full On-Demand Webinar to Get the Whole Story! But should you expect more from your chatbot? Is Your Chatbot Meeting Expectations?
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
For learning professionals, this means delivering learning support and reinforcement programs that are produced in manageable bites, giving people a chance to reflect and apply lessons without large disruptions to the workflow.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.
Speaker: Jim Rembach, President of Call Center Coach
Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the one fundamental shift that will drastically improve your contact center's success and open you up to a whole new world of possibilities! You have to obtain knowledge and learn from multiple sources to be successful.
Speaker: Gary Magenta and Rashel Rogers
Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. Your managers. You hit “send” on your company-wide email outlining new restrictions and protocols, but a question remains.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Is there a way to find the right balance between self-service and support?
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. How to set and manage CX expectations. The steps necessary to define CX strategy. Outcomes of effective Journey Maps.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. By the end of this webinar, you will know: How to overcome roadblocks to implementing artificial intelligence.
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