NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental.
Fonolo
AUGUST 5, 2021
Even if a call center is properly equipped for remote work, it’s more difficult for agents to get facetime with management when issues arise simply because they can’t just walk over to their desk and ask for help. We’ve put together our top 5 best practices for training remote agents to help you out. One-pagers or info sheets.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
JUNE 21, 2017
There are a number of tried and tested training methods managers can rely upon. Some managers might organize weekly or monthly meetings, based on preference. From video conference to webinars and online streaming websites, the Internet offers a wealth of resources that demonstrate the best and worst of customer service and techniques.
VirtualPBX
JANUARY 26, 2022
VirtualPBX is all about launches this month, and in keeping with that momentum, we are introducing our new webinar series, “VirtualPBX Feature Showcase!” ” These webinars will support current customers of VirtualPBX on VoIP basics, how-to’s, and best practices. Do More, Get More: Zapier Webinar.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI.
Revation Systems
AUGUST 26, 2020
Prior to the pandemic, the focus was on traditional metrics in patient access, such as referral management, appointment wait times, capacity utilization, and new patient growth. Here are a few best practices to consider as patient access teams navigate the new normal. Rely on Metrics to Make Operational Decisions. Reduced Staff?
COPC
MAY 31, 2022
The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. Together they are responsible for managing, developing and expanding the?COPC Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. are the latest updates.?.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage. Join us for an insightful webinar with Ron Dutta, Vice President at Support Services Group, to learn the best practices your organization can follow to make astute decisions about taking on new channels.
Expert insights. Personalized for you.
105 
Let's personalize your content