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Who should own the Renewals and Upsells? Sales or Customer Success?

CSM Practice

In whatever situation, the question “Who should own the renewals and upsells?” That said, many experts in this field are taking time to brainstorm to come up with a specific answer to the question, “is it sales or customer success’ responsibility?”. is considered to be a crucial topic among the Customer Success community.

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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth


It leads to the creation of a holistic customer experience in which every level of your sales funnel is optimized to meet customer needs and expectations. Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information.


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Elevating Home Improvement Sales: How TMP Direct’s B2C/B2B Teams Drive Success

TMP Direct

In the competitive world of home improvement, businesses need a reliable partner to manage sales operations and enhance customer experiences. TMP Direct’s proven full-function B2C/B2B sales teams are designed to meet this need, driving inbound, outbound, and online sales, signups, and test drives.

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Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales


And more importantly, how can you ensure that it’s not costing you sales? A contact center CRM is a customer relationship management system that’s designed specifically for contact centers. Increased cross-selling and upselling opportunities . If Not, It Could Be Costing You Sales appeared first on Shep Hyken.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Streamline Sales Processes with Enterprise CPQ


Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems.

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3 Action Steps for Successfully Implementing Cross-Selling and Upselling


Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? As more contact centers explore implementing cross-selling and upselling, they’re finding very little information on how to do it successfully.