ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Jonas Rasschaert, PieSync’s Customer Success Manager, pointed to three things that make PieSync’s Customer Success strategy thrive. This is called upselling. It’s about offering the right upsell at the right time.

SaaS 98

SaaS Upselling B2B Metrics 98

Global Response

JULY 10, 2023

With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Establish technological support and infrastructure.

Call Center 62

Call Center outsourcing Technical Support Education 62

Ansafone

AUGUST 22, 2022

Having dedicated Inbound Call Centers to assist in managing higher call volumes can result in more satisfied customers. Here are a few helpful services; Sales and Product Support : Live agents can help answer product questions, which generally leads to an increase in sales and upsells.

Call Center 62

Call Center Contact Center Technical Support Upselling 62

TechSee

FEBRUARY 16, 2021

According to the January 2021 mid-pandemic survey , 65% of consumers agree that they would rather avoid technician visits unless absolutely necessary and two-thirds (64%) would be more loyal to companies that take extra technical support safety precautions. The division between sales and service activities has become blurred.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Medallia is praised for its simple and intuitive user interface.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Amity

SEPTEMBER 5, 2018

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 80

Technical Support Upselling Accountability SaaS 80

Global Response

MAY 22, 2023

Typically, these call centers focus on one of the following areas: customer service or support help desk services technical support order taking Inbound call centers vary in cost depending on the services needed and the location of the call center—for example, nearshoring is an affordable alternative compared to domestic call centers.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

JustCall

APRIL 4, 2023

However, there’s more to their job than receiving and managing incoming calls from customers. Upselling and cross-selling : Unknown to many, inbound call center agents are also responsible for identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty.

Call Center 52

Call Center call center software Upselling Scripts 52

Quality Contact Solutions

JUNE 12, 2020

By Nathan Teahon, Strategic Account Manager. Those factors are going to include things like location, agent quality, experience, facilities, reporting capabilities, the likability of management staff, certification requirements such as HIPAA, PCI Level 1 , as well as several other factors. 70 to $1.25 per minute. Schedule A Meeting.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Upselling 19

Upselling Enterprise Technical Support Finance 19

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: CrowdRiff As a Customer Success Manager, you will proactively engage customers across multiple time zones to ensure that customers are reaching the value. Upsell services and continue to prove company value to customers.

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JUNE 1, 2023

Role: Customer Success Manager Location: Austin, TX, United States (Remote) Organization: Sensi.AI As a Customer Success Manager, you’ll include system install and training. To find value-added solutions and upsell chances, define the goals, problems, and needs of the customers.

Technical Support 19

Technical Support Upselling Feedback Sales 19

Amity

JULY 25, 2016

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 59

Technical Support Upselling Accountability SaaS 59

Nicereply

NOVEMBER 13, 2023

Good customer service can generate positive word-of-mouth and repeat business, while bad customer service can result in lost sales. Happy customers are more likely to return and recommend your business to others, leading to increased sales and growth. If you are in a technical support role, then you need deeper product knowledge.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

SmartKarrot

SEPTEMBER 19, 2022

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: HiBob As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Provide technical support for customers. Apply here: [link].

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

MARCH 21, 2022

As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customers’ sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai into their sales/marketing stack.

Upselling 19

Upselling Technical Support Metrics Customer retention 19

SmartKarrot

NOVEMBER 22, 2021

Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. This is not a sales role!). Work with the sales team to identify expansion opportunities.

Real estate 19

Real estate Technical Support Consulting Consulting 19

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Technical Support 19

Technical Support Engineering Best practices Upselling 19

OctopusTech

SEPTEMBER 9, 2023

These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution. This gives companies the flexibility to manage their internal operations effectively.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. commercial expertise in upselling and/or renewals. Create scalable and effective delivery processes.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

MAY 27, 2022

Manage a team who partner with day-to-day program management stakeholders at the partner organization to assess progress, drive key deliverables, and ensure on-track launches. Support cross-functional collaboration across League business, product & operations teams. Support the generation of insights to aid press coverage.

Technical Support 19

Technical Support Upselling Accountability Engineering 19

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

Call Experts

MAY 20, 2022

With this type of call distribution, the manager can assign agents based on expertise. . The opportunity cost of a missed lead can be a significant factor in your sales process. Agents can also capture payment information, process orders, and cross-selling and upselling. Opportunity Cost of an After Hours Missed Lead.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Amity

MARCH 3, 2014

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 57

Technical Support SaaS Upselling Accountability 57

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

Amity

MAY 22, 2016

According to an Aberdeen Report* on Customer Experience Management, the top three drivers for investing in customer experience management are: Improve customer retention – (42%). Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company.

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

Amity

JANUARY 30, 2019

Customer Success Management. A team of Customer Success Managers can be one of the most important considerations and impactful hires. A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

FEBRUARY 10, 2021

Establish, manage, and monitor project performance goals. Assist the sales team to prepare proposals including architectures, development estimates, system sizing and technical content. Responsible for effective team management ensuring adherence to HR processes and a core focus on talent management across the team.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

JANUARY 7, 2021

Build and manage customer success team. Provide technical support during onboarding and implementation. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Deliver renewal targets and upsell targets.

Upselling 10

Upselling Technical Support Metrics Engineering 10