JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52

CSM Magazine

FEBRUARY 17, 2022

Arguably, in 2021 the industry experienced a seismic shift. Increasingly, customers’ top priority in receiving customer service is empathy and product knowledge, as well as the ability to talk with someone who has experience with the customer base. Megan Neale and Roger Beadle, Co-Founders of Limitless , explore future trends.

Customer Service 98

Customer Service Chatbots Customer Care B2B 98

aircall

MARCH 18, 2022

Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. . of salespeople agreed that the phone is still the most effective sales tool at our disposal. What Customer Satisfaction Looks Like for Sales. The Perfect Tech Stack for Sales Teams. Last year, 41.2%

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

Totango

JANUARY 22, 2024

Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. 2024 will be a pivotal year for business leaders to lean into CS as a core C-suite partner for defining strategy and the path to growth. .

Enterprise 95

Enterprise SaaS Engineering Technical Support 95

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

Balto

MAY 10, 2022

Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money. The annual sales competition pits teams of students against one another in a tournament style pitch-off for the chance to win a $3,000 scholarship. We didn’t go easy on them.

Sales 52

Sales Contact Center SaaS Coaching 52

aircall

APRIL 16, 2021

Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony. Sometimes, it makes perfect sense to buy a product. Other times, it makes sense to pay for a product only for the amount of time you need it, like by the month or the year. Improve sales workflows.

SaaS 62

SaaS Sales Coaching APIs 62

TechSee

SEPTEMBER 7, 2021

Managing the end-to-end lifecycle of consumer product warranties – from product registration through warranty claim – is a costly endeavor. However, it enables brands to connect directly with consumers and engage with them throughout their product ownership. recommendations for additional products. safety recalls .

Technical Support 191

Technical Support Sales Upselling Technology 191

Integrity Solutions

OCTOBER 30, 2019

Sales leaders need to reevaluate what an effective approach to sales onboarding really looks like. Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game, add more value, strengthen customer relationships and meet aggressive sales targets—fast.

Sales 72

Sales Coaching CRM Technology 72

Balto

MAY 12, 2022

The modern contact center strives to be more efficient, more productive, and more profitable than ever, so it’s no surprise that leaders turn to tech to boost performance. In the coming weeks, we’ll uncover how lazy AI negatively affects different facets of the contact center; today, we’re discussing sales outcomes.

Contact Center 52

Contact Center Sales Scripts Call flow 52

JustCall

MAY 2, 2022

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. This is why reps should be armed with a definite sales call guide or playbook that’s tailored to the needs, requirements, and expectations of the prospects they call. This is it!

Sales 52

Sales Scripts Real estate Coaching 52

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

AUGUST 8, 2023

Among the transformative technologies making waves in the industry, Conversational AI has emerged as a game-changer. By leveraging Natural Language Processing (NLP), machine learning, and chatbots/virtual assistants, Conversational AI offers a new-age solution that enhances customer interactions and drives tangible business outcomes.

Chatbots 52

Chatbots Customer retention Coaching Feedback 52

Balto

JANUARY 22, 2024

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Increase the productivity and efficiency of teams. CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 108

Engineering Customer Support APIs Government 108

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Considering the value it adds to businesses planning to scale, it’s no wonder that major industries are embracing conversation intelligence to improve their customer experiences.

Coaching 52

Coaching Sales Chatbots Analytics 52

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Playvox

FEBRUARY 16, 2024

Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX).

Quality management 75

Quality management Contact Center Management Best practices 75

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. How Technology Has Changed the B2B Sales Cycle .

B2B 62

B2B Sales Technology voip 62

DMG Consulting

SEPTEMBER 12, 2023

The Report analyzes the emerging real-time guidance (RTG) market, vendors, and products and explores the increasing importance, value, and benefits of RTG and its ability to enhance the customer and employee experience (CX and EX).

Consulting 48

Consulting Consulting Marketing Average Handle Time 48

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Outsource Consultants

SEPTEMBER 14, 2021

But why would anyone worry about potentially high sales volume? Look no further than the travel industry, which is already reeling to meet Q4 demand spikes and record call volume. No matter the offering, businesses are competing against their competitors not just in price and product, but also in customer experience.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 92

B2B CRM Enterprise Upselling 92

COPC

MARCH 11, 2024

Having sales experience does not mean one excels at sales.) What does the coaching process look like? Do managers have the bandwidth and tools/processes to prepare for coaching conversations and give meaningful feedback? Did we mistake any “experience proxies” for actual skills?

Call Center 97

Call Center Gamification Coaching Employee engagement 97

JustCall

MAY 23, 2023

JustCall is heading to the Customer Contact Week held in Las Vegas this June, and we want you to join us for the launch of our AI-powered platform.Plus, hear from our founder during an insightful fireside chat. The teams behind JustCall, Call Page, Helpwise, and SaaS Labs will be unveiling the new product at CCW Vegas.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

CSM Magazine

MAY 23, 2023

Expansion of Leadership Accelerates Development and Delivery of Products for Customer Success. Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation.

Customer centricity 52

Customer centricity Engineering SaaS Contact Center 52

NobelBiz

MAY 14, 2024

This field integrates advanced technologies such as artificial intelligence (AI) and natural language processing (NLP) to parse and analyze communication data. Book a demo Conversational Analytics Use Cases Conversational analytics offers a wide range of applications across different industries. Calltrackingmetrics.com 1.

Analytics 59

Analytics Call Center Contact Center Sales 59

JustCall

MARCH 29, 2022

Revenue generation, for the longest time, was exclusively a sales and marketing role. This evolution is largely driven by the new subscription based models which has seen an extensive adoption across the SaaS industry. The agent-AI pairing is one of the key elements driving the CS 2.0 The Evolution of the Support Function.

Customer Experience 98

Customer Experience Upselling Coaching First call resolution 98

JustCall

APRIL 5, 2022

Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. . In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . Fixing Communication Gaps Across Industries. But why are the companies still using it? Redundant manual work.

voip 52

voip Real estate Interactive Voice Response Education 52

Integrity Solutions

OCTOBER 30, 2019

Sales leaders need to reevaluate what an effective approach to sales onboarding really looks like. Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game, add more value, strengthen customer relationships and meet aggressive sales targets—fast.

Sales 40

Sales Coaching CRM Technology 40

CX Global Media

MARCH 27, 2018

Tethr’s AI in their listening platform has been trained to think like a Gartner analyst, surfacing insights that help you pinpoint and prioritize issues causing the highest customer effort. And it continues to learn when they keep the solution updated with new or updated products, procedure changes, and competitive advances.

Customer effort 200

Customer effort Contact Center Call Center contact center solutions 200

JustCall

NOVEMBER 25, 2022

Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. CI software can scan sales conversations to find keywords and conversational topics, allowing users to instantly jump to particular spots in the recordings of sales calls and further examine insightful data.

Real estate 52

Real estate CRM Coaching Contact Center 52

JustCall

NOVEMBER 25, 2022

For a product to be eligible for inclusion in the Speech Analytics category, it must enable: Calls to be recorded and/or monitored in real-time. Better consumer experiences, they think, begin with AI. The most reputable industry analyst companies acknowledge NICE as a market leader. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52