Talkdesk

MARCH 17, 2020

Continuously improving the customer journey in order to achieve the perfect customer experience (CX) is the Everest of the CX-obsessed. Customize to deliver great CX in turbulent times . These dependencies slow agility and make it difficult to access the data needed to adapt to unexpected changes in customer behavior and needs.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

ChurnZero

SEPTEMBER 20, 2022

This is a guest article by Srikrishnan Ganesan , CEO and co-founder, Rocketlane. As a Customer Success professional, how can you provide positive memories in a consistent way? A crucial way to build a positive customer experience is to build trust and credibility with them. We all know how important first impressions are.

Construction 52

Construction Consulting Consulting SaaS 52

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. A positive or negative experience shared on social media can garner thousands of views. The father of the child who left Joshie behind shared their experience in a blog post. Even millions!

Marketing 219

Marketing Customer Service Airlines Self service 219

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. Take part in CECP live training for a rewarding, interactive and real-time experience.

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

CX Global Media

JULY 20, 2017

It provides a solid foundation to learn a valuable range of business skills, using business systems, building business acumen, building teamwork skills, problem solving skills, and the importance of the customer. 10 Steps to a Better Agent Career Path. It may seem like a dead-end job. From Chronic to Crisis. But one thing is certain.

Contact Center 136

Contact Center Coaching Morale Call Center 136

Fonolo

JANUARY 14, 2020

There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. When it comes to customer service and experience content, Shep is the Godfather. . When it comes to customer service and experience content, Shep is the Godfather. .

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Enjoy keynotes and breakout sessions tailored to your unique needs. And learn more about exciting new technology that’s revolutionizing customer experience.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 79

Marketing Technology Customer centricity CRM 79

Toister Performance Solutions

SEPTEMBER 28, 2017

For example, ICMI hosted it's Contact Center Demo and Conference in Las Vegas this week. Vee Rose used the conference hashtag to tweet a request for customer service leadership book and podcast recommendations. CallCenterICMI #ccdemo Any great book/podcast recommendations for CS leadership inspiration?

Customer Service 49

Customer Service Contact Center Customer centricity Customer Care 49

ChurnZero

MAY 12, 2020

While we are all working from home, you might find yourself looking for some new sources for learning and inspiration to keep you motivated in your role while remote, and podcasts are a great channel for that. The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland.

SaaS 64

SaaS Chief Customer Officer B2B Customer advocacy 64

CSM Magazine

APRIL 7, 2021

Whether you are running virtual team meetings, high-level management boardroom conferences, webinars and online summits, or, simply creating a virtual team-building to keep your team engaged and interactive, you will need to get everything fully organized in order to run the event. Splash Out With Some Unique Gifts.

Education 52

Education Management Marketing 52

Taylor Reach Group

DECEMBER 5, 2017

Contact centers, customer service and customer experience: news, views and how to's. Need to Get Your Contact Center's Profitability Back? Taylor Reach Group Speaks at 15th Annual CEM Focused Conference . It’ll never happen to your business or Contact Center. Newsletter. It Starts With Loyalty Building. A disaster?

Contact Center 0

Contact Center Telecommunications Government Banking 0

Toister Performance Solutions

MAY 14, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Dale Carnegie wrote that in his famous book, How to Win Friends and Influence People. Take Kari for example.

Advertising 75

Advertising Airlines Personalization Customer Service 75

NICE inContact

AUGUST 2, 2016

Guest blog post from our friends at Momentum Telecom. Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. Fully managed reliable, scalable and secure voice service to power your contact center.

Contact Center 48

Contact Center Contact center software Technical Support Benchmark 48

Infinity

MAY 25, 2019

Ensuring you’re up to date with the happenings in digital marketing is crucial to staying ahead of the competition in your market. So, it’s no wonder that the Digital Marketing World Forum (DMWF) was packed with eager marketers swarming conferences looking for the latest advice on how to make their digital marketing perform for them.

Marketing 40

Marketing Gamification Surveys Big data 40

RapportBoost

NOVEMBER 15, 2018

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out far more than in previous conferences. Research tells us that 92 percent of customers have a positive experience using Live Chat compared to other forms of contact. Good reasons exist for this. .

Call Center 71

Call Center Telecommunications Technology Chatbots 71

Toister Performance Solutions

AUGUST 8, 2019

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. A culture so powerful that your employees always seem to do the right thing. Are you interested? Sure there is!

Customer Service 72

Customer Service Employee engagement Advertising Contact Center 72

LiveChat

SEPTEMBER 5, 2018

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Examples of how the product looks and works. Types of product demos.

Inbound sales 48

Inbound sales Sales CRM Advertising 48

Method:CRM

OCTOBER 1, 2018

Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. For those wanting to improve their sales performance, finding a great sales podcast shouldn’t be a challenge. Podcasts are an excellent resource for people working in sales roles.

Sales 65

Sales B2B B2C Entertainment 65

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Journey mapping 25

Journey mapping Employee engagement Feedback Surveys 25

Russel Lolacher

SEPTEMBER 20, 2022

As someone challenged by it, she shares what she’s learned, what it feels like and how it shows up and how leadership can better support those with this issue. How do we reframe associated shame and guilt to move forward. How to start conversations with others to open the discussion on imposter syndrome.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

ijgolding

OCTOBER 16, 2017

I have had the pleasure of meeting many amazing Customer Experience Professionals (CXPs) over the years – amazing for a whole variety of reasons. I have had the pleasure of meeting many amazing Customer Experience Professionals (CXPs) over the years – amazing for a whole variety of reasons. No two CXPs are the same.

Customer Experience 57

Customer Experience Education Customer centricity Marketing 57

ShepHyken

JUNE 22, 2018

This week we feature an article by Oisin Lunny who writes about a key to providing top-notch customer experiences, Rich Communication Services (RCS). – Shep Hyken. The key to providing top-notch customer experiences comes down to one simple word: empathy – the act of understanding and preempting what makes a customer truly happy.

Customer Experience 39

Customer Experience B2C Airlines Technology 39

ChurnZero

OCTOBER 20, 2020

This is a guest blog post by Sunil Joseph, VP of Customer Success at Avanoo. There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately. I am the Vice President of Customer Success at Avanoo.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Thursday, July 25th Customer Experience.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

C Space

MAY 6, 2020

Keep checking back here for the latest updates on how brands are dealing with coronavirus. About 60 per cent of bookings were to places within 200 miles of where guests lived. About 60 per cent of bookings were to places within 200 miles of where guests lived. Airbnb bookings have risen in a number of European countries.

Government 52

Government Consulting Consulting Entertainment 52

ShepHyken

APRIL 20, 2018

This week we feature an article by Megan Wenzl who writes about the customer experience and online reviews. Ask your customers to post online reviews. Customer experience (CX) is being talked about and thrown around in so many boardroom conversations. It’s part of the entire customer experience.

Customer Experience 204

Customer Experience Benchmark Education Surveys 204

Beyond Philosophy

MAY 12, 2022

Customer Science is an exciting new variant of Customer Experience. So, the question becomes, how complete is the data you would feed into the scientific process? Afterward, we discussed Customer Science and the role customer data will play in this latest evolution of customer experience. It Starts with Customer Science.

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

Playvox

APRIL 14, 2022

While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. Despite gains in self-service adoption, contact center agents are still central to providing consistently satisfying CX.

Contact Center 78

Contact Center Abandon rate contact center workforce Multichannel 78

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. No worries!

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Russel Lolacher

APRIL 10, 2022

In this episode of Relationships at Work, host Russel Lolacher talks about how to get leadership to see your value – whether it’s executive or anyone with influence in your organization. We need to talk about how to get leadership to see your value. How we don’t understand our influence at work.

Metrics 52

Metrics Employee engagement Government Personalization 52

ClientSuccess

NOVEMBER 22, 2022

Learn How to Align Your Customer Success and Marketing Teams. As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. But what if we told you that understanding your customers was the key to success? Create a Customer Advisory Board for Your Company.

Marketing 69

Marketing Education Feedback Surveys 69

Enghouse Interactive

JUNE 18, 2021

Guest post by Morris Pentel. Improve your team’s performance by design. Over the last year I have had to redesign work and customer experiences for organisations to build new emotional connections and purpose within contact centre teams that were facing a new remote work life they hadn’t experienced before. Managing the clock.

Journey mapping 66

Journey mapping Gamification Consulting Consulting 66

Russel Lolacher

FEBRUARY 13, 2023

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. Do you know what your strengths are? She’s a speaker, she’s a YouTube video creator. Hello, Ana.

Personalization 98

Personalization Coaching Education Marketing 98

JivoChat

MARCH 29, 2022

Companies from different sectors adopted the model to train their employees, provide courses, launch new products, and much more. . Learn how to make a successful webinar and enjoy the benefits it can offer to achieve your goals. . A webinar, also known as a web seminar, is a live online presentation or conference.

Education 75

Education Surveys SaaS Personalization 75

Russel Lolacher

JANUARY 30, 2023

If you lock yourself in a conference room and decide amongst yourselves as a senior leadership team what’s happening in the culture today… you’re gonna get it wrong.” Kevin Oakes Hey, Russ, how are you? ” Kevin Oakes FULL TRANSCRIPT OF INTERVIEW Russel Lolacher And on the show today we have Kevin Oakes.

Surveys 105

Surveys Employee engagement Management Education 105