JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? Today we’re covering what affiliate marketing is, the benefits of using it, and two proven ways to encourage sales using affiliate marketing. Over time, this encourages more people to like, know, and trust your product.

Sales 75

Sales Marketing SaaS Construction 75

Nicereply

JUNE 20, 2022

Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. It also boosts customer satisfaction, increasing customer retention, loyalty, and overall brand affinity. So, how exactly can you optimize the customer journey?

Journey mapping 115

Journey mapping Surveys Advertising Sales 115

JivoChat

APRIL 24, 2023

Since its inception and subsequent rise in the early 2000s, social media has been leveraged by brands large and small as a highly targeted marketing tool, and almost two decades since the launch of Facebook, these sites continue to revolutionize the way businesses approach advertising.

Advertising 75

Advertising Feedback Marketing B2B 75

CSM Magazine

APRIL 11, 2024

Knowing how to navigate the complexities of deals and counteroffers can make all the difference in securing a successful outcome. When setting your goals, consider what’s most important to you in the negotiation process. Gathering as much information as possible is essential to make informed decisions and negotiate effectively.

Real estate 52

Real estate Transportation Marketing Engineering 52

OctopusTech

AUGUST 31, 2023

Are you a business looking for a way to grow your customer base in your local area? Local SEO is the way of optimizing your website for local searches. But, adding SEO to your online marketing strategy may be a bit overwhelming. So, how can you use local SEO without wasting all the time and effort?

Engineering 62

Engineering Advertising Sales Marketing 62

JivoChat

APRIL 27, 2022

You have created your online store and are ready to start selling, but how can you make people know about your ecommerce? It’s time to learn how to drive traffic to your online store. It isn’t possible to talk about how to drive traffic to your online store without mentioning SEO.

Engineering 75

Engineering Advertising Analytics Marketing 75

Anexa BPO

JUNE 26, 2023

In today’s digital age, social media has become an integral part of our lives, revolutionizing the way we connect, communicate, and consume information. It’s no surprise that brands have also recognized the potential of social media as a powerful tool for providing exceptional customer service.

Customer Service 52

Customer Service outsourcing Customer centricity Feedback 52

JivoChat

APRIL 16, 2023

trillion dollars by 2026—a significant increase of 56% from 5.2 But how do you compete (or even work) with the likes of the mentioned ecommerce companies above? How can you make sure your ecommerce venture succeeds? In this guide, we’ll look at some strategies you can use to succeed in your ecommerce venture.

Analytics 82

Analytics Engineering Advertising Sales 82

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 116

B2B Journey mapping SaaS Engineering 116

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. What Is Customer Self-Service?

Self service 110

Self service Accountability Airlines Customer Care 110

CSM Magazine

JANUARY 24, 2023

If you’re in a position to open a new location for your established business, that’s a good sign for the long term prospects of your operations. Of course without the support of existing customers, getting the word out and gaining momentum will be harder. You can also use sites like openings24.com

Marketing 52

Marketing 52

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 78

Customer Service Interactive Voice Response Multi-channel support Multichannel 78

Blueship Call Center

JULY 7, 2023

Whether you like it or not, customers are the heartbeat of your business, therefore providing excellent outsourced customer care services is crucial to its success. Any successful company must have excellent customer service because it has the power to create or ruin a brand.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Vcaretec

JUNE 6, 2022

One of the pillars of holiday customer care in 2015 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. At Vcare, we help clients get more out of their customer care channels, especially during the holidays.

Customer Care 96

Customer Care Upselling Accountability Customer Support 96

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

Best practices 100

Best practices B2B Journey mapping Upselling 100

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

ProProfs Blog

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction? Probably not! Did you know?

Surveys 146

Surveys Feedback Metrics Customer retention 146

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. .

APIs 118

APIs Enterprise Analytics Technology 118

JivoChat

FEBRUARY 5, 2023

And while some may see it as a way to eliminate jobs and cut staffing budgets, the reality is that automation allows your team to stop wasting time on meaningless work and reprioritize their skills toward tasks that will push your company further. Here are a few different ways that automation can help you scale your business.

Chatbots 75

Chatbots Sales Analytics CRM 75

JustCall

APRIL 4, 2023

It is not an overstatement to say that a company’s success today largely depends on its ability to engage with customers effectively. One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase.

Call Center 52

Call Center Sales Inbound sales Upselling 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. The same report suggests a 60% increase in customer service agents working from home. A cloud-based contact center software is an ideal choice for a hybrid workforce. Role of contact center software in managing a ‘hybrid workforce’.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

CSM Magazine

DECEMBER 19, 2023

It takes time and effort to grow your business. According to statistics, around 60% of small businesses rely on digital marketing, whereas 90% use some form of advertising for promotion. Meanwhile, you can also follow these 10 tips to expand your small business. It helps you know your current customers and find new ones.

Advertising 52

Advertising Analytics Marketing Big data 52

ProProfs Blog

JANUARY 24, 2020

What if I were to tell you that the aspect that genuinely tops the list is what your friends and family think? That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. . What is Customer Advocacy?

Customer advocacy 155

Customer advocacy Marketing Feedback B2B 155

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 83

B2B SaaS Education Brand ambassadors 83

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Customer Experience 82

Customer Experience Brand ambassadors Self service Chatbots 82

Nicereply

APRIL 5, 2023

Artificial intelligence is transforming the way businesses approach customer engagement and experience. Let’s dive into how AI transforms the customer experience and all factors that influence it. Airbnb : Airbnb applied AI to provide highly tailored recommendations to customers based on their searches and preferences.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. In this blog, we will explore everything related to inbound call center software.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

CSM Magazine

JANUARY 13, 2022

“Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.” – Connie Elder. Social media has evolved into a whole new world in itself. In this blog, we’ll focus on social customer service.

Customer Service 52

Customer Service Education Banking Morale 52

Nicereply

JANUARY 9, 2023

Get the most out of your surveys and improve customer satisfaction. Your business relies on customer satisfaction for a lot of things. If your customers are unhappy, they leave. But if they’re satisfied, they become loyal, purchase repeatedly, and consequently increase your revenue.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

Nicereply

FEBRUARY 29, 2024

A good customer experience builds customer loyalty and brand value, helping you reach a wider audience through word-of-mouth marketing and other marketing strategies. When creating a friction-free customer experience across all touchpoints, you first put customers in the center.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 120

Best practices Government Engineering Accountability 120

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Comm100

SEPTEMBER 19, 2022

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers. How does all of this work, anyhow? Natural Language Processing.

Chatbots 64

Chatbots Abandon rate CRM Education 64

Fonolo

DECEMBER 6, 2022

Your call center demands your attention and careful planning if you want to see it grow in efficiency and revenue. . When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . 1 Develop Your Contact Center Managerial Skills . He’s right!

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. First Things First, Why is it Important to Optimize Your Social Media Presence?

Chatbots 53

Chatbots Finance Marketing Surveys 53

delighted

NOVEMBER 30, 2021

When you’re looking to improve your customer experience, it’s important to put yourself in your customers’ shoes. These micro-experiences are called customer touchpoints, and they play a crucial role in fostering customer satisfaction, including trust and loyalty. What are customer touchpoints?

Journey mapping 83

Journey mapping Advertising Surveys Feedback 83

ProProfs Blog

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? These are some pressing questions that need your immediate attention. Keeping that in mind, we’ve curated a quick guide for your operators to handle multiple chats at the same time.

Wait times 141

Wait times Management Customer Support Customer Service 141