AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. However, innovation was hampered due to using fragmented AI development environments across teams.

Healthcare 89

Healthcare Government Engineering APIs 89

AWS Machine Learning

OCTOBER 2, 2023

In this post, we focus on how to automate the edge deployment part of the end-to-end MLOps pipeline. We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services.

Engineering 90

Engineering APIs Management Enterprise 90

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer retention 102

Customer retention Upselling CRM SaaS 102

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

Engineering 59

Engineering CRM Finance Enterprise 59

Inbenta

APRIL 22, 2021

In a world driven by the culture of immediacy and self-service, the provision of fast, high-quality responses to every request from customers and interested parties, all while reducing direct service contact, has become critical. Different types of chatbots to drive your conversations. How much time do you have and what is your budget?

Chatbots 98

Chatbots Enterprise Technology Engineering 98

AWS Machine Learning

DECEMBER 13, 2023

To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. Data scientists, ML engineers, IT staff, and DevOps teams must work together to operationalize models from research to deployment and maintenance.

Construction 101

Construction Accountability Engineering Personalization 101

Hodusoft

MARCH 15, 2023

IP PBX Software Statistics & Trends: An In-depth Analysis If you’re considering investing in IP PBX Software , then you may have a lot of questions in your mind right now. Some of them are likely to be: “Will IP PBX software be the right solution for my business?” Which type of businesses use IP PBX software the most?” “To

voip 52

voip Banking Technical Support Marketing 52

ProProfs Blog

OCTOBER 25, 2021

But, no matter how hard you try, it isn’t easy to read your customer’s mind. In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. So what can you do to retain your customers? Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Decide When and How to Collect Data and Feedback 4. For example, you will be starting to ask questions like: how does a shorter average response time help us achieve better retention? How is NPS increase related to revenue increase or reduced churn?

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Totango

MAY 7, 2024

We can’t pretend that’s easy, but we can share how you can create greater alignment between the CS and Sales functions at your organization to usher in the next chapter of GTM excellence. Use your words Talk to each other! To avoid this, she recommends that you make sure “the post-sales team is a part of the ICP discussion.”

Sales 88

Sales Upselling Metrics Accountability 88

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. We'll discuss a few warning signs to watch out for at the start of a project as well. Together, they can support the success of your outsourced project. Your vendor will value your openness.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Hodusoft

JULY 13, 2023

The Power of Multi-Tenant IP PBX Software with Unlimited Extensions for ISPs and MSPs “What is the maximum number of extensions this software can provide?” The IP PBX software that enables them to scale up their operations as per their needs is an excellent investment for them. What is an extension in the IP PBX system?

voip 59

voip Best practices Upselling Enterprise 59

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 123

Best practices Government Engineering Accountability 123

Totango

SEPTEMBER 30, 2022

Whether it’s opening a bank account from the comfort of your couch, navigating an unfamiliar city, or building new relationships, we’re increasingly turning to technology to solve challenges in our personal lives. Using several different tools is a sure sign that there is some way to go on the digital transformation journey.

Finance 91

Finance Analytics Enterprise Banking 91

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

CSM Magazine

MAY 18, 2020

OneDesk is an application that helps you support your customers and manage projects. It does this by combining helpdesk and project management tools and enabling interactions between team members and customers through email, a customer portal, live chat, and mobile app. Helpdesk and Ticketing System. Who is it for?

Accountability 84

Accountability Education Self service Enterprise 84

CSM Magazine

JULY 21, 2022

Corporate communication has drastically evolved—from mail and memos to phone conversations to modern solutions like emails. Employees sent and received at least 200 emails daily, and that meant that they put in at least two and a half hours of their work day managing emails. However, email technology was soon saturated.

Enterprise 59

Enterprise Technology Employee engagement Management 59

ProProfs Blog

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. Based on your needs, you can choose from different plans. But like many other solutions, the platform is not without its share of shortcomings or disadvantages. Why Look for Wufoo Alternatives?

Surveys 78

Surveys Enterprise Feedback CRM 78

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. Types of call centers How does a call center work? What is call center software? How does call center software work?

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

Totango

JULY 30, 2021

While BI tools are great for collecting data, a purpose-built CS software helps you put that data into action. What is Business Intelligence Software? . BI software is a data analysis tool that is designed to collect, analyze and report data for data queries, visualizations, and reports or dashboards.

Best practices 75

Best practices Enterprise Customer retention Customer Experience 75

JustCall

APRIL 12, 2023

In an increasingly digital working environment, empowering your teams with enterprise collaboration tools has become paramount. Whether you need good cloud communications software for business calls or a reliable collaboration hub with project management capabilities, new communications technologies may be the perfect fit for your business.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

JivoChat

JUNE 7, 2022

When the subject is software for business management, the german company SAP has become one of the most famous in the world for its Enterprise Resource Planning (ERP) software. You will get to know the essential parts of the system and how to apply it since the classes combine theory with practical exercises. .

Transportation 75

Transportation Finance Analytics Banking 75

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

APIs 114

APIs Healthcare Scripts Enterprise 114

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. In February, Upland announced new solution suites, bringing together powerful, best-of-breed software from across the Upland portfolio, to enable enterprise productivity.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Lumoa

MARCH 12, 2023

How important is customer experience, really? But how do you do that in the real world? A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Feedback from all of these sources is gathered in one place.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. When it comes to mid-sized and enterprise-level organizations, many of them follow suit. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software?

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

AWS Machine Learning

NOVEMBER 7, 2023

Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. RAG empowers LLMs by giving them the ability to retrieve and incorporate external knowledge.

Enterprise 94

Enterprise APIs Engineering Accountability 94

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools.

CRM 52

CRM Enterprise Self service Accountability 52

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools.

CRM 52

CRM Enterprise Self service Accountability 52

AWS Machine Learning

NOVEMBER 8, 2023

This post is cowritten with Ming (Melvin) Qin, David Bericat and Brad Genereaux from NVIDIA. Medical imaging AI researchers and developers need a scalable, enterprise framework to build, deploy, and integrate their AI applications. It comprises the MONAI Deploy App SDK, MONAI Deploy Express , Workflow Manager , and Informatics Gateway.

Healthcare 95

Healthcare APIs Enterprise Engineering 95

aircall

NOVEMBER 22, 2022

This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that offer streamlined processes and the greatest return on investment (ROI). Start saving 20% of time from the outset. Ops managers are on an endless drive toward efficiency.

Consulting 62

Consulting Consulting Management Metrics 62

Inbenta

JUNE 15, 2021

How Can Your Business Partner With Inbenta? With advancements in emerging technologies, working side by side with other complementary businesses in the tech space just seems natural. Become a partner and work with the modules of your choice: Search : deliver search results from different sources through a centralized interface.

Virtual Agent 64

Virtual Agent Enterprise Chatbots Accountability 64

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. The term is borrowed from human resources management. Assigning account managers.

Journey mapping 95

Journey mapping SaaS Upselling Enterprise 95

AWS Machine Learning

MARCH 13, 2023

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks.

Engineering 81

Engineering APIs Metrics Management 81

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 84

Best practices Metrics Feedback Enterprise 84

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. However, finding the most suitable customer support software can be challenging as most of them have the same attributes that let you achieve similar goals.

Customer Service 62

Customer Service CRM Self service Analytics 62

Totango

JANUARY 22, 2020

This week, Totango launched Dynamic Assignment , a new innovation that taps into a fluid group of specialists throughout the enterprise and matches their expertise with the specific needs of customers. Dynamic Assignment automates this matching process, enabling enterprises to effectively address thousands of customer needs at any one time.

Enterprise 62

Enterprise Customer centricity CRM Customer retention 62