AWS Machine Learning

OCTOBER 2, 2023

In this post, we focus on how to automate the edge deployment part of the end-to-end MLOps pipeline. We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services.

Engineering 89

Engineering APIs Management Enterprise 89

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

Engineering 59

Engineering CRM Finance Enterprise 59

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer retention 100

Customer retention Upselling CRM SaaS 100

AWS Machine Learning

DECEMBER 13, 2023

To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. Data scientists, ML engineers, IT staff, and DevOps teams must work together to operationalize models from research to deployment and maintenance.

Construction 100

Construction Accountability Engineering Personalization 100

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. Decide When and How to Collect Data and Feedback 4. For example, you will be starting to ask questions like: how does a shorter average response time help us achieve better retention? How is NPS increase related to revenue increase or reduced churn?

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. We'll discuss a few warning signs to watch out for at the start of a project as well. Together, they can support the success of your outsourced project. Your vendor will value your openness.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 122

Best practices Government Engineering Accountability 122

CSM Magazine

MAY 18, 2020

OneDesk is an application that helps you support your customers and manage projects. It does this by combining helpdesk and project management tools and enabling interactions between team members and customers through email, a customer portal, live chat, and mobile app. Helpdesk and Ticketing System. Who is it for?

Accountability 84

Accountability Education Self service Enterprise 84

ProProfs Blog

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. Based on your needs, you can choose from different plans. But like many other solutions, the platform is not without its share of shortcomings or disadvantages. Why Look for Wufoo Alternatives?

Surveys 78

Surveys Enterprise Feedback CRM 78

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. Types of call centers How does a call center work? What is call center software? How does call center software work?

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

JivoChat

JUNE 7, 2022

When the subject is software for business management, the german company SAP has become one of the most famous in the world for its Enterprise Resource Planning (ERP) software. You will get to know the essential parts of the system and how to apply it since the classes combine theory with practical exercises. .

Transportation 75

Transportation Finance Analytics Banking 75

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. In February, Upland announced new solution suites, bringing together powerful, best-of-breed software from across the Upland portfolio, to enable enterprise productivity.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

APIs 112

APIs Healthcare Scripts Enterprise 112

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools.

CRM 52

CRM Enterprise Self service Accountability 52

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools.

CRM 52

CRM Enterprise Self service Accountability 52

AWS Machine Learning

NOVEMBER 7, 2023

Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. RAG empowers LLMs by giving them the ability to retrieve and incorporate external knowledge.

Enterprise 93

Enterprise APIs Engineering Accountability 93

aircall

NOVEMBER 22, 2022

This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that offer streamlined processes and the greatest return on investment (ROI). Start saving 20% of time from the outset. Ops managers are on an endless drive toward efficiency.

Consulting 62

Consulting Consulting Management Metrics 62

AWS Machine Learning

NOVEMBER 8, 2023

This post is cowritten with Ming (Melvin) Qin, David Bericat and Brad Genereaux from NVIDIA. Medical imaging AI researchers and developers need a scalable, enterprise framework to build, deploy, and integrate their AI applications. It comprises the MONAI Deploy App SDK, MONAI Deploy Express , Workflow Manager , and Informatics Gateway.

Healthcare 94

Healthcare APIs Enterprise Engineering 94

Inbenta

JUNE 15, 2021

How Can Your Business Partner With Inbenta? With advancements in emerging technologies, working side by side with other complementary businesses in the tech space just seems natural. Become a partner and work with the modules of your choice: Search : deliver search results from different sources through a centralized interface.

Virtual Agent 64

Virtual Agent Enterprise Chatbots Accountability 64

AWS Machine Learning

MARCH 13, 2023

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks.

Engineering 81

Engineering APIs Metrics Management 81

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 83

Best practices Metrics Feedback Enterprise 83

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. The term is borrowed from human resources management. Assigning account managers.

Journey mapping 93

Journey mapping SaaS Upselling Enterprise 93

Hodusoft

DECEMBER 14, 2022

Advancements in communication technologies, the advent of internet-based communication systems, and a plethora of service providers often leave business owners confused and directionless on how to establish a reliable communication system for their business. For example, communication initiated by an employee to a manager.

voip 52

voip Telemarketing Enterprise contact center solutions 52

ConvergeOne

MAY 3, 2022

The immediate challenge of interconnection is tasked to IT so that application systems integration or data sharing can securely take place. Often the operations need to remain only partially integrated, as they operate within different data sovereignty laws and corporate polices. Let’s break them down: Solution 1. Solution 2.

Enterprise 60

Enterprise Accountability Management Technology 60

Quadient

JULY 25, 2022

Choosing your Customer Journey Software: our best tips. But how do you shift the focus of the entire company to put the customer front and center? How do you help employees in all departments work together, collaborate, and innovate in the name of a better customer experience? What is customer journey software? .

Journey mapping 52

Journey mapping Enterprise Multichannel Personalization 52

Callminer

SEPTEMBER 14, 2020

They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs. Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Quadient

DECEMBER 8, 2021

I’ve been lucky enough time to spend a lot of time with Avi Greenfield, our VP of Product Management, during preparation for events like Inspire Days, Document Strategy Forum, Xplor, and our R15 launch. We often talk about the future of software in one-to-three-year increments—a good cadence for software releases.

SaaS 52

SaaS Enterprise Management Technology 52

SharpenCX

JANUARY 8, 2020

More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. Trends show that 2020 looks no different. Companies with on-prem systems are flocking to the cloud. But enterprise-wide change is hard. Download Now: What trends are impacting contact centers this year?

Contact Center 67

Contact Center Management Feedback Contact center software 67

AWS Machine Learning

NOVEMBER 16, 2022

Today, many AWS customers are building enterprise-ready machine learning (ML) platforms on Amazon Elastic Kubernetes Service (Amazon EKS) using Kubeflow on AWS (an AWS-specific distribution of Kubeflow) across many use cases, including computer vision, natural language understanding, speech translation, and financial modeling.

Metrics 67

Metrics Scripts Enterprise APIs 67

Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5 Examine how outsourcing can aid your ecommerce operations in growing.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

NobelBiz

FEBRUARY 23, 2023

Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. How can you deploy real-time communication across various channels without blowing your budget? Flexibility The flexibility that CPaaS provides developers and enterprises is another advantage.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. How can you deploy real-time communication across various channels without blowing your budget? Flexibility The flexibility that CPaaS provides developers and enterprises is another advantage.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

CSM Magazine

FEBRUARY 10, 2021

Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . The new Columbus portal allows businesses to avoid the effort, costs and risks of using an internal or external web development team to create their own self-service portal from scratch.

Self service 59

Self service Real estate Enterprise Finance 59

OctopusTech

AUGUST 18, 2023

In today’s digital world, a website represents an essential component of any business’s system. Learn the details of professional custom website development, from its definition to its importance, here in this blog. CSS (Cascading Style Sheets): To modify how a web page looks, developers turn to CSS. Make A Plan.

Construction 62

Construction Engineering APIs Enterprise 62

Global Response

JANUARY 9, 2023

Outsourcing customer service allows your business to scale effectively, manage customer demand, save time and money, and improve customer trust, loyalty and retention. This outsourcing partnership can cover anything from strategy and management to execution, call answering, inbound and outbound customer communications and more.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. B2B customer experience differs from B2C customer experience in several important ways. So, how do you deliver a superior B2B customer experience? Collect Customer Feedback from Your Community.

B2B 108

B2B Customer Experience B2C SaaS 108

CSM Magazine

OCTOBER 18, 2021

On top of creating products or services for your target market, you need to be concerned about other crucial aspects like information technology, accounting, human resources, finance, project management, and marketing, to name a few. Adapting ERP Software Programs To Provide Excellent Customer Service.

Customer Service 59

Customer Service Finance Accountability Marketing 59