TechSee

MARCH 7, 2023

Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team. Luana Matchett, Product Owner, Vodafone – A 20-year veteran of Vodafone, Luana is the Manager of the Knowledge management team at Vodafone UK.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

CSM Magazine

AUGUST 24, 2023

SAP CPQ improves sales performance via smart automation of custom-tailored pricing for multi-aspect products. Running a profitable business nowadays requires not only a marketable product but also advanced technologies to streamline the sales process. Armed with the SAP Configure Price Quote software, sales experts can do wonders.

Sales 52

Sales SaaS Upselling Analytics 52

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Automotive 100

Automotive Journey mapping Self service Sales 100

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team.

Sales 52

Sales Management Morale Employee engagement 52

JustCall

AUGUST 7, 2023

There are several aspects to a successful sales call. Depending on which stage of the sales funnel your prospect is in, the intent and treatment of the sales call must be different. This helps create follow-up strategies, assign quality scores to the lead, and analyze sales performance. What is a Sales Call Summary?

Sales 52

Sales Contact center software Contact Center Coaching 52

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform.

Sales 52

Sales APIs Analytics Abandon rate 52

aircall

FEBRUARY 24, 2021

Using the right tools is an essential part of improving sales efficiency. The only problem is that there is: An overabundance of sales software programs. The Importance of Sales Effectiveness for Maximizing Sales. What separates the top performers on your sales teams from the average performers?

Sales 62

Sales Technology call center software CRM 62

Quality Contact Solutions

DECEMBER 31, 1969

Sandy Pernick, Senior Operations Manager. Clients are hesitant to lose control of one of the most important elements of their marketing and sales operation: setting appointments for their inside sales staff. However, most inside sales organizations can’t do appointment setting and closing successfully.

Telemarketing 58

Telemarketing Sales Scripts outsourcing 58

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Sales Training Objectives.

Sales 59

Sales Coaching Feedback Consulting 59

ShepHyken

FEBRUARY 9, 2018

Not only will it solve your content reach and trust issues, you’ll also get the best customer service team in the world – a group of loyal and highly-engaged employees. Setting the right goals shows you understand the needs of your customers and what your team can do to better support them.

Customer Service 383

Customer Service Morale Sales Coaching 383

JustCall

NOVEMBER 16, 2022

Are your sales and customer service teams constantly juggling between tabs? Is your CX team looking to drive contextual conversations for your customers? Recurring sales: Loyal customers are 5x more likely to purchase again and 4x more likely to refer a friend to the company. Enter: Zoho CRM integration.

CRM 52

CRM Sales Call Logging Analytics 52

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. Follow on LinkedIn. Paul Husar, Senior Call Center Manager at LG Electronics.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Taylor Reach Group

AUGUST 16, 2021

A major professional sports league with teams and venues in virtually every city in North America has selected The Taylor Reach Group to assess its contact center operations. Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. About The Taylor Reach Group, Inc.

Contact Center 131

Contact Center Consulting Consulting Best practices 131

Andrew Mcfarland

SEPTEMBER 23, 2022

This is a high-paying job that does not require prior sales experience. You can earn as much as $100k per year with a commission as a high-performing software sales rep. They should also be better equipped with sales skills, such as social media and sales for life. A sales manager works with large-profile customers.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

CSM Magazine

JUNE 8, 2020

John Cole has been appointed as Head of Sales and will be working alongside the management team to assist with the ongoing development, ensuring Europa Contact Centre is operating at the highest standard. John Cole, Head of Sales comments: “I am delighted to be joining Europa Contact Centre.

Sales 52

Sales outsourcing Technology Management 52

Toister Performance Solutions

AUGUST 27, 2020

About the Experiment A group of academic researchers partnered with the Gap to study the effects of more stable scheduling on retail performance. Two results really stood out: Sales increased 7 percent Productivity increased 5 percent You can read the full report , or keep reading below for a synopsis. It hurts business.

Sales 78

Sales Accountability Management Customer Service 78

Integrity Solutions

MAY 26, 2022

As a result, companies’ ethics and compliance teams had to regroup and address a range of new concerns. This is a critical component of what we have always believed strong coaching and sales leadership cultures must include. Ethical Sales Practices and Your Brand Promise. Compared with 2017, U.S.

Sales 52

Sales Morale Coaching Surveys 52

AWS Machine Learning

FEBRUARY 13, 2024

Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model. SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. For a deep dive, refer to Cross account feature group discoverability and access.

Accountability 104

Accountability Government Engineering Scripts 104

TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Liveops

OCTOBER 11, 2018

For instance, customers who reach a foreign agent, according to a study by CFI Group , are 52 percent more likely to have to speak to more than one representative, 10 percent less likely to resolve an inquiry and 25 percent less likely to do so on the first call. In other words, to deliver a consistent customer experience, a U.S.

Marketing 315

Marketing Virtual Agent Customer Care Call Center 315

Call Design

MAY 28, 2023

As Alvaria’s Diamond Partner, Call Design joins an exclusive group of companies acknowledged for their expertise in contact centres and ability to drive change across workforce management. It serves as a testament to the collective hard work and commitment of our team over the years in fostering a successful relationship with Alvaria.

Coaching 78

Coaching Employee engagement Sales Management 78

Quality Contact Solutions

JANUARY 5, 2023

We exist because the world is driven by sales. Everything we have is tied back to a sale that was made from a conversation that was had, which all started by generating that first lead. How can you get more leads and how can you make sure that your sales team is capitalizing on those leads? Think about it.

Telemarketing 105

Telemarketing outsourcing B2B Scripts 105

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Q&A Recap.

Sales 52

Sales Finance Metrics Best practices 52

Totango

AUGUST 9, 2022

This lets B2B businesses customize their operations for groups of customers with common characteristics or personalize them for individual clients. This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success.

Best practices 100

Best practices B2B Journey mapping Upselling 100

JustCall

JUNE 17, 2020

This calls for a need to change your sales prospecting strategy. Interventions in sales outreach through integrated communication systems is one way to adapt to not only the current scenario. In a previous blog post, I shared strategies around how to pivot sales processes. Getting Sales Prospecting Right.

Sales 52

Sales CRM Scripts Accountability 52

Virtual Live Labs

AUGUST 24, 2021

Creating “Hybrid” Self-Directed Teams in your contact center not only increase productivity, customer service satisfaction scores, sales conversion and employee satisfaction scores, they can also decrease your absenteeism, attrition and work avoidance while Advisors are logged in. What is a “Hybrid” Self-Directed Team?

Contact Center 130

Contact Center Coaching Accountability Sales 130

Virtual Live Labs

AUGUST 24, 2021

Creating “Hybrid” Self-Directed Teams in your contact center not only increase productivity, customer service satisfaction scores, sales conversion and employee satisfaction scores, they can also decrease your absenteeism, attrition and work avoidance while Advisors are logged in. What is a “Hybrid” Self-Directed Team?

Contact Center 130

Contact Center Coaching Accountability Sales 130

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

JustCall

MAY 2, 2022

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. How Speech Analytics Can Help You Boost Sales? Here are some ways speech analytics can fill the existing gaps in the sales ecosystem: Tailored Sales Call Scripts.

Analytics 52

Analytics Sales Customer Service Scripts 52

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. Call center optimization goes beyond minor operational adjustments. By optimizing call center operations, organizations can enhance the overall customer experience, leading to increased satisfaction.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Acquire BPO

MARCH 2, 2021

Acquire BPO welcomes Matt Carracher as its new Chief Operating Officer (COO). Matt will drive strategy, streamline operations and maximize performance across several key areas of the organization, including the global HR process, compliance and Workforce Management (WFM). Welcome to the Acquire family, Matt. AcquireProud.

outsourcing 98

outsourcing Engineering Surveys Sales 98

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

Totango

MARCH 8, 2022

We work daily to #BreakTheBias in the customer success (CS) field and create a diverse and inclusive culture, and our President and Chief Operations Officer Jamie Bertasi understands why that’s so important. Here, we have built an incredible team with many women on board.” . Director of Product Experts Group; Lorena Fikes Sr.

SaaS 86

SaaS Enterprise Sales Marketing 86

CSM Magazine

FEBRUARY 8, 2024

Kieran Brady, Group Sales and Marketing Director at Redcentric said “We are pleased to be partnering with Cirrus, to offer the market an omni-channel contact centre solution that will enable them to give their customers a tailored experience that really does meet their needs.” .” To find our more about Cirrus visit [link].

Marketing 52

Marketing Customer Service Sales Customer Experience 52

Fonolo

JANUARY 28, 2021

An unsung hero of the contact center, managers are typically known for overseeing daily operations. FACT: ‘ Customer perception ’ is a term used to describe a consumer or a group of consumers’ thoughts and feelings about a company. After all, they’re not typically the primary decision-makers when it comes to strategy and operations.

Contact Center 175

Contact Center Management Call Center Feedback 175

Totango

MARCH 24, 2022

Perfect size group, compelling conversations, product visions/strategies and continuous introductions. This engine should enable all teams to quickly cycle through their programs and make changes based on insights to drive the optimal customer experience. Katie Rich, Senior Director Products Experts Group, Totango.

Engineering 92

Engineering SaaS Best practices Enterprise 92

OctopusTech

SEPTEMBER 13, 2023

Is your company looking to expand its customer support operations through an in-house team or is it searching for an external call center team? With call center outsourcing, businesses can streamline their operations and lower overhead costs.

outsourcing 62

outsourcing Call Center Finance Contact Center 62