JustCall

MARCH 29, 2022

Revenue generation, for the longest time, was exclusively a sales and marketing role. Subscription-based models do not limit customer relationships to one-time transactions and open the door to numerous upsell opportunities. Perfecting upsell and cross sell . The Evolution of the Support Function.

Customer Experience 98

Customer Experience Upselling Coaching First call resolution 98

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. That was followed by the undecided (24%) leaving only 13% of participants who voted against the motion (believing that Sales should own the renewal).

Upselling 98

Upselling SaaS Sales Accountability 98

Monet Software

OCTOBER 4, 2018

You’ll hear how agents are better able to recognize upsell and cross-sell opportunities, so sales go up. Speech analytics can also reduce agent attrition, and help with compliance with government and industry regulations regarding the handling of credit card information and other sensitive data.

Analytics 54

Analytics Government Upselling Contact Center 54

JustCall

APRIL 28, 2022

Context is everything in sales and customer service. Call intelligence is the process of recording, analyzing and reporting inbound or outbound customer calls with the primary objective of driving valuable insights that can be used in optimizing sales and customer support processes. Manage sales performance. Call automation.

Sales 52

Sales Coaching CRM Metrics 52

Monet Software

SEPTEMBER 30, 2018

You’ll hear how agents are better able to recognize upsell and cross-sell opportunities, so sales go up. Speech analytics can also reduce agent attrition, and help with compliance with government and industry regulations regarding the handling of credit card information and other sensitive data.

Analytics 48

Analytics Government Upselling Contact Center 48

CSM Magazine

MARCH 1, 2022

Whether due to isolation rules, government restrictions or simply because it suits our lifestyle – consumers are now expecting – and demanding – faultless delivery and returns as standard. Not only does this drive digital and brand engagement, but it generates sales and upsell opportunities by hooking the customer to the brand.

Customer Experience 97

Customer Experience Government Upselling Technology 97

SmartKarrot

JULY 8, 2022

Identify and qualify opportunities to cross-sell and upsell. Working alongside the Sales Director assigned to the account to plan and improve revenue – specifically renewals and upsell opportunities. Identify opportunities for expansion within the client’s business and work closely with sales to cross-sell and upsell.

Upselling 19

Upselling Customer advocacy Government Accountability 19

Global Response

JULY 10, 2023

You can take advantage of a stable infrastructure and growing BPO industry with government backing to ensure your operations are stable without having to exceed your budget. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

Call Center 62

Call Center outsourcing Technical Support Education 62

Dialer 360

OCTOBER 7, 2022

Medicare scripts are a starting point to sound more genuine and make more sales efficiently. The healthcare industry is under massive pressure to improve sales and call center performance. This results in a lot of lost sales and opportunities for the healthcare industry. Scripts can improve sales conversion rate.

Scripts 34

Scripts Call Center Healthcare Sales 34

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

CSM Practice

APRIL 13, 2021

Customer retention helps drive sales and traffic and achieve a high customer retention percentage. Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. Upsell and cross-sell opportunities within that segment are not found through sheer luck.

Management 52

Management Customer retention Upselling Accountability 52

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. Own and improve all customer support and assistance channels.

Upselling 19

Upselling Education Best practices Government 19

SmartKarrot

FEBRUARY 11, 2022

Maintain an effective account governance process in collaboration with customers’ key stakeholders as well as the internal account team. Cross-Sell/Upsell other Vonage products and services. Partner with Sales to grow customer relationships and to achieve lead generation targets with additional compensation opportunities.

Upselling 19

Upselling Accountability Government Education 19

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Squelch

OCTOBER 25, 2019

Customer frustrations, cross-sell and upsell options… it all fits into digital transformation.” — Krishna Raj Raja , Founder and CEO of SupportLogic. You need to have governance and guts. .” — John Ragsdale , VP of Technology Research at TSIA. The ability to project what your customer is likely to need next, that’s really powerful.

Chief Customer Officer 40

Chief Customer Officer Entertainment Government Upselling 40

SmartKarrot

JANUARY 20, 2023

You’ll also standardize the renewal process in cooperation with the Sales team to maximize retention. Collaborate with Sales leadership to drive high retention rates and growth. Govern and develop processes for risk management, OKRs, and customer feedback. Build strong (executive) relationships with all customers in your region.

Government 19

Government Upselling Accountability Customer centricity 19

SmartKarrot

DECEMBER 6, 2022

Lead an internal cross-functional process group that provides a customer journey governance framework that is used to monitor and continuously improve processes that directly or indirectly touch the customer. Own the fleet customer journey (post-sale, implementation, opportunities, etc.). Monitor deployments and work with a team.

Coaching 19

Coaching Education Government Upselling 19

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.

Government 19

Government Upselling Accountability Engineering 19

SmartKarrot

APRIL 27, 2022

Apply here: [link] Role: Senior Director, Client Success Location: New York, NY, US Organization: KUDO As a Senior Director of Client Success, you will deliver on annual renewal and upsell targets by working with regional managers and team leads (Americas, EMEA, APAC) to grow KUDO’s existing ARR.

SaaS 19

SaaS Government Upselling Accountability 19

SmartKarrot

MAY 6, 2022

Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Coach, mentor, and guide the team in developing consultative and solution-based account management and sales skills.

Journey mapping 19

Journey mapping Coaching Government Upselling 19

SmartKarrot

FEBRUARY 21, 2022

Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives. Assist sales in identifying growth opportunities or renewal risks.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

NobelBiz

FEBRUARY 14, 2023

CRM strategies involve using technology to store and analyze customer data and automate and streamline sales and marketing processes. Additionally, by using CRM to analyze customer data, contact centers can identify new sales opportunities and cross-selling and upselling opportunities.

CRM 52

CRM Contact Center Metrics Benchmark 52

SmartKarrot

AUGUST 29, 2022

Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Identify and develop upsell and cross-sell opportunities with the Sales team. Apply here: [link].

Best practices 19

Best practices Call Center Benchmark Government 19

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling).

Revenue potential 19

Revenue potential Government Consulting Consulting 19

SmartKarrot

NOVEMBER 22, 2022

Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. Apply here: [link].

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

APRIL 8, 2022

Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator. Lead the process of successful contract renewals, enlisting the sales and insight teams when required. Support and deliver Company strategy. Organization: TPG Telecom.

Accountability 19

Accountability Government Upselling Metrics 19

SmartKarrot

OCTOBER 12, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Bynder As a Customer Success Manager, you will be working with the strategic customers across sectors such as Non-Profit, Higher Education, Financial Services and Governments. Develop upsell & cross-sell opportunities.

Best practices 19

Best practices Consulting Consulting Government 19

ChurnZero

MARCH 12, 2021

Ideally, the sales rep who closes the deal introduces you (the CSM) to their buyer. You start having a conversation at or slightly before the point of sale. Government agencies get their budgets slashed. Q: Should the sales team, onboarding team, or Customer Success Manager negotiate and upsell?

Upselling 59

Upselling Personalization Sales Strategic Value 59

SmartKarrot

MARCH 9, 2022

Participating and guiding your team to grow revenue through cross-sell and up-sell, feeding leads back into the sales team. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency. Increasing renewal rates and minimizing churn.

Finance 19

Finance Government Upselling Accountability 19

SmartKarrot

MAY 11, 2022

Work cross-functionally with Product, Sales, Account Management, Support, and Marketing to ensure customers have the full power of Front behind them. Proactively convene commercial renewals and upsell discussions with customers. Drive Front product adoption to achieve the best-in-class retention goals.

Government 19

Government Upselling Accountability Management 19

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience. Hire, train and retain a high-performing customer success team.

Government 16

Government Upselling Coaching CRM 16

Verint

AUGUST 29, 2017

Governance—The structure of how the program will be managed and how data will be disseminated to internal and external audiences. Provide opportunities for upsell or cross-sell activities with individuals showing a high degree of satisfaction. Provide new sales opportunities through indirect feedback such as emails and call recordings.

Feedback 36

Feedback Surveys Government Upselling 36

SmartKarrot

DECEMBER 9, 2021

Maintain an effective account governance process in collaboration with customers’ key stakeholders as well as the internal account team. Cross Sell/Upsell other Vonage products and services. Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts.

Engineering 19

Engineering Finance Accountability Government 19

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Affinity.co As a Customer Success Manager, you will own a book of Affinity’s largest and most strategic customers, and drive renewals and upsells for these accounts. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

JULY 21, 2021

Develop tools, process, training, and governance around Onboarding clients to ensure projects are executed. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects. Conducts one-on-one and group sales presentations. Apply here: [link].

Government 10

Government Upselling Accountability Sales 10

SmartKarrot

MAY 13, 2020

This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights’ software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations.

Engineering 10

Engineering Government Upselling Enterprise 10

SmartKarrot

JULY 30, 2021

Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Work with Sales to manage the renewal process and identify upsell and cross-sell opportunities. Work alongside with the Sales team to identify up-sell opportunities.

Engineering 10

Engineering Best practices Customer retention Government 10