SmartKarrot

FEBRUARY 11, 2022

Maintain an effective account governance process in collaboration with customers’ key stakeholders as well as the internal account team. Cross-Sell/Upsell other Vonage products and services. Partner with Sales to grow customer relationships and to achieve lead generation targets with additional compensation opportunities.

Upselling 19

Upselling Accountability Government Education 19

Verint

AUGUST 29, 2017

More traditional tools such as surveys and feedback mechanisms only go so far in the digital world. Brands must think differently to evolve how they approach capturing, analyzing and acting on customer feedback. Processes—Developing processes to close the loop on feedback and address issues. But what should your program include?

Feedback 36

Feedback Surveys Government Upselling 36

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Maintain high customer satisfaction and loyalty.

Government 19

Government Upselling Accountability Engineering 19

CSM Practice

APRIL 13, 2021

Customer retention helps drive sales and traffic and achieve a high customer retention percentage. Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. Upsell and cross-sell opportunities within that segment are not found through sheer luck.

Management 52

Management Customer retention Upselling Accountability 52

SmartKarrot

MARCH 9, 2022

Represent the voice of the customer by providing product and customer experience feedback along with recommended enhancements. Participating and guiding your team to grow revenue through cross-sell and up-sell, feeding leads back into the sales team. Managing and analyzing customer health through the team and business.

Finance 19

Finance Government Upselling Accountability 19

SmartKarrot

MAY 6, 2022

Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Coach, mentor, and guide the team in developing consultative and solution-based account management and sales skills.

Journey mapping 19

Journey mapping Coaching Government Upselling 19

SmartKarrot

AUGUST 29, 2022

Translate customer feedback into product requirements. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Execute consulting projects with customers.

Best practices 19

Best practices Call Center Benchmark Government 19

SmartKarrot

FEBRUARY 21, 2022

Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives. Assist sales in identifying growth opportunities or renewal risks.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

OCTOBER 12, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Bynder As a Customer Success Manager, you will be working with the strategic customers across sectors such as Non-Profit, Higher Education, Financial Services and Governments. Develop upsell & cross-sell opportunities.

Best practices 19

Best practices Consulting Consulting Government 19

SmartKarrot

APRIL 8, 2022

Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator. Collect industry knowledge and feedback from our customers to help guide product improvements and future product innovations. Apply here: [link]. Role: Customer Success Manager.

Accountability 19

Accountability Government Upselling Metrics 19

SmartKarrot

DECEMBER 9, 2021

Maintain an effective account governance process in collaboration with customers’ key stakeholders as well as the internal account team. Cross Sell/Upsell other Vonage products and services. Solicit and synthesize customer product feedback to contribute to product development. Apply here: [link].

Engineering 19

Engineering Finance Accountability Government 19

ChurnZero

MARCH 12, 2021

Ideally, the sales rep who closes the deal introduces you (the CSM) to their buyer. You start having a conversation at or slightly before the point of sale. Government agencies get their budgets slashed. Q: Should the sales team, onboarding team, or Customer Success Manager negotiate and upsell?

Upselling 59

Upselling Personalization Sales Strategic Value 59

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Affinity.co As a Customer Success Manager, you will own a book of Affinity’s largest and most strategic customers, and drive renewals and upsells for these accounts. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

B2B 10

B2B Government Upselling Accountability 10

SmartKarrot

NOVEMBER 19, 2020

Work alongside regional sales leadership and our partners to ensure the achievement of regional operational metrics and targets. You will help deliver projects such as data engineering, data governance, personalization, machine learning models for the next best action, and much more. Create a company-wide customer feedback loop.

Consulting 10

Consulting Consulting Government Upselling 10

SmartKarrot

MAY 19, 2021

Align with Sales, Marketing, and Product around driving product roadmap. Defining the strategy for the team, including client prioritization and upsell opportunities. Working collaboratively with the sales team. Strategizing and consulting with new clients and pitching where needed.

Government 10

Government Upselling Consulting Consulting 10

SmartKarrot

AUGUST 20, 2020

Manage the assigned Hyperscience customers post-sales, work closely with the Implementation Managers, and own the ongoing customer relationships post-implementation. Build relationships with executive stakeholders at global enterprises and government agencies, and drive real improvement in customer operations through the software.

Enterprise 10

Enterprise Government Upselling Engineering 10

SmartKarrot

NOVEMBER 11, 2020

Apply here: [link] Role: Customer Success Manager – US and EMEA Market Location: Delhi, India Organization: Workato As a Customer Success Manager, you will be responsible for developing and maintaining strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross-selling.

Enterprise 10

Enterprise Journey mapping Best practices Government 10

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. upselling to the most loyal customers) Process changes (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JustCall

APRIL 28, 2022

Context is everything in sales and customer service. Call intelligence is the process of recording, analyzing and reporting inbound or outbound customer calls with the primary objective of driving valuable insights that can be used in optimizing sales and customer support processes. Manage sales performance. Call automation.

Sales 52

Sales Coaching CRM Metrics 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback.

Analytics 93

Analytics Government APIs Metrics 93

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. upselling to the most loyal customers) Process changes (e.g.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. upselling to the most loyal customers) Process changes (e.g.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback.

Analytics 43

Analytics Metrics Government Journey mapping 43

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. Insights obtained from Customer Analytics tools are used to address a variety of use cases, including acquisition, retention and cross-sell/upsell.

Analytics 51

Analytics Journey mapping Multichannel Government 51

JustCall

MARCH 29, 2022

Revenue generation, for the longest time, was exclusively a sales and marketing role. Subscription-based models do not limit customer relationships to one-time transactions and open the door to numerous upsell opportunities. Perfecting upsell and cross sell . Perfecting upsell and cross sell .

Customer Experience 98

Customer Experience Upselling Coaching First call resolution 98

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. It’s about time CS gets the same attention as sales. Organizations tap into customer feedback for free market research.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

Comm100

FEBRUARY 5, 2018

Feedback is easier than ever to collect, and customer demands (although ever-growing) are becoming easier to identify and meet. Modern CRM software aims to integrate and automate 3 key functions: sales, marketing, and customer support. Past sales (what did they buy and when? How did they find your website? If so, what kind?

CRM 49

CRM Marketing Multichannel Self service 49