Spearline

DECEMBER 14, 2022

We’re thrilled to announce Algeria as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 82 countries. We work globally across business sectors, supporting contact centers and conferencing services to ensure successful connections with customers and employees.

Contact Center 98

Contact Center Marketing Management 98

Spearline

FEBRUARY 7, 2022

Spearline’s global coverage At Spearline, our main goal is to replicate your customers’ call experience with your organization. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. New to Spearline?

Telecommunications 98

Telecommunications Management 98

Spearline

DECEMBER 16, 2021

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Today, Spearline has coverage in over 70 countries globally, covering almost 94% of GDP generation. Here at Spearline, our main goal is to replicate your customers’ call experience with your organization.

Telecommunications 98

Telecommunications Enterprise Marketing Management 98

Spearline

JULY 5, 2022

These IVR tools include interactive dashboard, IVR mapping, IVR transcription, audio capture, global coverage and scheduled testing. Global Coverage Global Coverage allows the correct IVR options as well as the correct localisation messages to be presented to the customer. We would love to hear from you! .

Interactive Voice Response 98

Interactive Voice Response Call flow Contact Center Technology 98

Spearline

APRIL 10, 2022

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Today, Spearline has coverage in over 76 countries globally , covering almost 94% of GDP generation. Take a look at Spearline’s global Coverage Map to see what countries we can test your numbers in.

Contact Center 98

Contact Center Telecommunications SaaS Self service 98

Spearline

NOVEMBER 10, 2022

Spearline’s global coverage is growing at lightning speed! We’re thrilled to announce Pakistan as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 81 countries. These two operators dominate the market at 60%.

Contact Center 52

Contact Center Marketing Management 52

Spearline

FEBRUARY 2, 2022

What’s more, Spearline secured 100% coverage of Egypt’s mobile market with its operators. Spearline’s global coverage Take a look at our global Coverage Map to see what countries we can test your numbers in. Egypt has just joined Spearline, and is available for immediate testing.

Telecommunications 98

Telecommunications Marketing Management 98

Avoxi

APRIL 22, 2021

Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform Caribbean Airlines relies on AVOXI’s global communications software to effectively manage their inbound reservations, connecting their North American and Canadian customers with agents in their Trinidad and Tobago call center.

Airlines 118

Airlines Contact Center Call Center Management 118

AWS Machine Learning

OCTOBER 4, 2023

When utilized, it provides information on coverage requirements to providers while patient care decisions are in progress. This enables provider staff to make more informed decisions and meet the requirements of their patient’s insurance coverage. API Gateway invokes the Coverage Requirements Hooks Lambda function.

Healthcare 92

Healthcare APIs Transportation Education 92

Spearline

OCTOBER 18, 2021

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Spearline’s global coverage Please take a look at our latest Coverage Map to see what countries we can test your numbers in across fixed-line and mobile networks. appeared first on Spearline.

Telecommunications 98

Telecommunications Enterprise Marketing Management 98

ShepHyken

JULY 17, 2023

Why and How ChatGPT Will Drive a Better Customer Experience by Judy Mottl (Retail Customer Experience) While it’s just the midpoint of 2023, it’s pretty safe to predict this is the year ChatGPT arrived for the consumer given torrential mainstream news coverage. My Comment: How is AI impacting customer service?

Customer Service 156

Customer Service Chatbots Customer Experience Contact Center 156

Spearline

DECEMBER 21, 2021

Diversity of coverage is crucial – you need to know that your numbers are being tested against a wide range of mobile networks. We ensure that there is 80% or more market share coverage with the chosen provider(s) in each country. If you are interested in benefiting from our platform, please get in touch with us.

Telecommunications 98

Telecommunications Enterprise Service level Marketing 98

Spearline

MARCH 21, 2022

Insights into global inbound voice trends and country-by-country performance At Spearline we believe that it is essential to understand connectivity and communication practices at a global level. The post 2021 Global telecoms quality of service report appeared first on Spearline.

98

98

Spearline

FEBRUARY 2, 2021

Global Expansion. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. In 2020, we increased our global coverage by adding 32 new POPs (points of presence). Please contact your Customer Engagement Manager to discuss your individual reporting requirements.

Benchmark 95

Benchmark Telecommunications Engineering Quality management 95

Spearline

MARCH 2, 2020

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Our expanding global coverage. The addition of Argentina to our portfolio means we now have mobile coverage in 31 countries and we continue to grow our presence on a global scale.

Telecommunications 98

Telecommunications Enterprise Management 98

Spearline

SEPTEMBER 17, 2021

Customer Insight – Luke Genoyer Global Call Forwarding About Us Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. The post Customer Insight – Luke Genoyer Global Call Forwarding appeared first on Spearline.

Management 98

Management 98

Spearline

MARCH 9, 2020

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Our expanding global coverage. With coverage across 72 countries, we continue to grow our presence on a global scale. Here at Spearline, our goal is to replicate your customers' call experience.

Telecommunications 93

Telecommunications Enterprise Technology Management 93

Spearline

JUNE 22, 2020

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Our expanding global coverage. The addition of Poland to our portfolio means we now have mobile coverage in 32 countries and we continue to grow our presence on a global scale. Find out more.

Telecommunications 98

Telecommunications Enterprise Personalization Management 98

Spearline

APRIL 21, 2020

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. ” Our expanding global coverage. The addition of Thailand to our portfolio means we now have fixed-line coverage in 43 countries and we continue to grow our presence on a global scale.

Telecommunications 97

Telecommunications Enterprise Marketing Personalization 97

Spearline

JULY 6, 2020

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Our expanding global coverage. The addition of Switzerland to our portfolio means we now have mobile coverage in 33 countries and we continue to grow our presence on a global scale. Find out more.

Telecommunications 91

Telecommunications Enterprise Management 91

Beyond Philosophy

SEPTEMBER 10, 2022

Did you watch hours of news coverage hoping for some good news? It only took a global pandemic to get us to start digging. What did you do during the lockdown? Did you take up a hobby or a new exercise program? Were you in the kitchen working with your sourdough starter? Or were you on the couch watching the entirety of Netflix?

Consulting 171

Consulting Consulting Finance Healthcare 171

Spearline

JULY 22, 2021

Spearline has rapidly expanded its global presence and enhanced its testing and monitoring capabilities through increasing its in-country points of presence (POPs). The technology company allows global organizations to proactively carry out testing on their numbers and network through an automated Voice Assure platform.

Telecommunications 52

Telecommunications Customer centricity Enterprise Marketing 52

Spearline

JULY 20, 2021

Spearline has rapidly expanded its global presence and enhanced its testing and monitoring capabilities through increasing its in-country points of presence (POPs). The technology company allows global organizations to proactively carry out testing on their numbers and network through an automated Voice Assure platform.

Telecommunications 52

Telecommunications Customer centricity Enterprise Marketing 52

Spearline

JANUARY 13, 2020

Our expanding global coverage. The addition of Malta to our portfolio means we now have coverage in 69 countries and we continue to grow our presence on a global scale. If you have a particular country you need to test your global phone numbers from, please let us know. Find out more. New to Spearline?

Telecommunications 97

Telecommunications Wireless Enterprise Management 97

Totango

APRIL 9, 2024

Our CS and sales experts say, “Neither.” Chris Dishman , SVP of Customer Success for Totango & Catalyst, hosted a roundtable discussion with industry leaders, including Rashmi Chari , Head of Global Customer Success for ThousandEyes, Kevin McIntyre , Chief Revenue Officer for Dealfront, and Madelyn DePrey , VP of Customer Success for Aircall.

Sales 106

Sales Outbound sales Revenue potential Accountability 106

Spearline

FEBRUARY 10, 2020

Our expanding global coverage. The addition of Costa Rica to our portfolio means we now have coverage in 70 countries and we continue to grow our presence on a global scale. If you have a particular country you need to test your global phone numbers from, please let us know. Find out more. New to Spearline?

Telecommunications 102

Telecommunications Enterprise Marketing Management 102

Spearline

JUNE 2, 2022

With a growing customer portfolio and increased demand, UWT transitioned to being a call forwarding service provider over time and created Global Call Forwarding in 2007 as a distinctive brand dedicated to providing international toll free and local numbers. For further information, or if you have any further questions.

Technical Support 98

Technical Support Healthcare Sales Marketing 98

Spearline

APRIL 10, 2022

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Today, Spearline has coverage in over 76 countries globally , covering almost 94% of GDP generation. Take a look at Spearline’s global Coverage Map to see what countries we can test your numbers in.

Telecommunications 52

Telecommunications SaaS Contact Center Self service 52

Spearline

DECEMBER 22, 2019

We are the market leader in global telecoms audio analysis and quality measuring and continue to invest in our Platform to give greater insights into carrier performance. Customer and coverage growth. We continue to grow our products and coverage in response to international customer requirements. Global offices.

Education 87

Education Telecommunications Marketing 87

JivoChat

APRIL 5, 2023

Each plan works by different systems, therefore its coverage and costs will vary. Insurance for Remote Teams The health insurance for remote teams is fully designed for your global workforce. The health insurance plan works globally. Safety Wing offers health insurance coverage in more than 175 countries.

Healthcare 75

Healthcare Technology 75

Aspect

NOVEMBER 4, 2020

And we employ 170+ professionals on our customer care team alone, providing 24/7 support coverage to customers globally. With the largest number of Aspect employees in one location globally, Aspect’s office in India represents 95% of our staff in the APAC region.

Customer Care 127

Customer Care Sales 127

TeleDirect

DECEMBER 14, 2023

Ideally, your contact center should provide services that solve issues and cases quickly and make your customers feel connected to your brand, like: Live Agent Coverage Sure, automated services have their place. 24/7 Coverage We live in a global society, and chances are, the sun never sets on your customer base.

Contact Center 62

Contact Center Personalization Cloud contact outsourcing 62

Spearline

AUGUST 17, 2022

We are delighted to let you know that you can now test your mobile numbers in the Dominican Republic, Ghana, Guatemala and Côte d’Ivoire across the countries’ major mobile networks – bringing Spearline’s global total coverage to 80 countries. Claro holds around 55% of the market, with Altice at approximately 38%.

Contact Center 98

Contact Center Marketing Management 98

24-7 InTouch

JUNE 13, 2023

A leading dating marketplace app providing a safe and secure platform for over 80 million global subscribers partnered with us to improve support coverage and streamline workflows that impact user and brand safety. We are industry leaders delivering exceptional support to ensure the trust and safety of your brand and customers.

Customer Experience 52

Customer Experience 52

Creative Virtual

FEBRUARY 2, 2022

By Mandy Reed, Global Head of Marketing. From selecting coverage and understanding benefits to confirming payments and filing claims, both policyholders and agents need information that is customized to them. Insurance companies have always had the challenge of delivering personalized support for their customers.

Virtual Agent 98

Virtual Agent Chatbots Self service Contact Center 98

Spearline

DECEMBER 6, 2021

Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Spearline’s global coverage Please take a look at our latest Coverage Map to see what countries we can test your numbers in across fixed-line and mobile networks. appeared first on Spearline.

Telecommunications 52

Telecommunications Enterprise Management 52

Beyond Philosophy

JANUARY 19, 2020

However, in our global Customer Experience consultancy, whenever we present our findings to an organization, you usually get at least one person that tries to bend the results to meet their agenda. One side watches one news channel’s coverage of politics, and the other one watches the other channel. .

Consulting 392

Consulting Consulting Customer Experience Management 392