ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Test and test it again!

Chatbots 369

Chatbots Customer Service Best practices voip 369

AWS Machine Learning

SEPTEMBER 20, 2023

Another example is independent software vendors (ISVs) that make their products and services available in different cloud platforms to benefit their end customers. We train the model using Amazon SageMaker, store the model artifacts in Amazon Simple Storage Service (Amazon S3), and deploy and run the model in Azure.

Scripts 99

Scripts Engineering Accountability Enterprise 99

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon. In this post, we provide a step-by-step guide with building blocks to create a customer service bot. The following diagram depicts the agent structure.

APIs 86

APIs Customer Service Construction Analytics 86

CSM Magazine

APRIL 5, 2024

Delivering high-quality products and services has become paramount for businesses to stay competitive. Finding this balance requires hiring outsourcing quality assurance (QA) services or adopting DevOps practices for many companies.

outsourcing 52

outsourcing Engineering Marketing Customer Service 52

AWS Machine Learning

NOVEMBER 30, 2023

Amazon SageMaker is a fully managed service that enables developers and data scientists to quickly and effortlessly build, train, and deploy machine learning (ML) models at any scale. SageMaker makes it straightforward to deploy models into production directly through API calls to the service. Live logs make debugging seamless.

Engineering 96

Engineering Best practices APIs Scripts 96

Spearline

MAY 3, 2022

Phone number testing is arguably one of the most important aspects to ensure an excellent customer experience. Studies show that phone calls are the most used channel for customer service. If your phone numbers are not functioning, or the line quality is poor, you simply cannot provide a quality customer service.

Benchmark 98

Benchmark Customer Service Accountability Feedback 98

AWS Machine Learning

SEPTEMBER 8, 2023

This is made possible with Amazon Textract , AWS’s Intelligent Document Processing service, coupled with the fast search capabilities of OpenSearch. The main concepts used are the AWS Cloud Development Kit (CDK) constructs, the actual CDK stacks and AWS Step Functions. It consists of one AWS Lambda function.

Construction 103

Construction Metrics Best practices APIs 103

AWS Machine Learning

APRIL 8, 2024

The endpoint will take approximately 5–10 minutes to be in service. After you have deployed the embeddings model, in order to use the LangChain integration with SageMaker APIs, you need to create a function to handle inputs (raw text) and transform them to embeddings using the model. Choose Deploy again to create the endpoint.

APIs 99

APIs Engineering Accountability Construction 99

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). The image is uploaded to an Amazon Simple Storage Service (Amazon S3) bucket. Test the solution Now it’s time to test the solution.

Finance 99

Finance Enterprise APIs Healthcare 99

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. By embracing strategic methodologies and advanced tools, teams can mitigate these issues, enhancing the reliability of their testing processes.

APIs 52

APIs Benchmark Best practices Technology 52

AWS Machine Learning

OCTOBER 26, 2022

AWS Lambda is a serverless compute service that can provide real-time ML inference at scale. Prior to this feature launch, the package size constraint made it difficult to deploy ML frameworks like TensorFlow or PyTorch to Lambda functions. In 2021, ML inference was one of the fastest growing workload types in the Lambda service.

APIs 105

APIs Accountability Technology Enterprise 105

AWS Machine Learning

SEPTEMBER 12, 2023

In this post, we explore a solution on how you can unlock language barriers using Amazon Translate , a fully managed neural machine translation service for translating text to and from English across a wide range of supported languages. The translated log content is returned to the function. Proceed to deploy with the default settings.

Engineering 95

Engineering Accountability Management 95

AWS Machine Learning

JANUARY 5, 2024

Artificial intelligence (AI) and machine learning (ML) offerings from Amazon Web Services (AWS) , along with integrated monitoring and notification services, help organizations achieve the required level of automation, scalability, and model quality at optimal cost. The pipeline should also be launched by the data push event to S3.

Management 110

Management APIs Engineering Government 110

VirtualPBX

SEPTEMBER 14, 2023

You should also evaluate how many lines you want, what functionalities and features are important & whether you want additional hardware or not. Choose a service provider: Make a shortlist of reliable VoIP service providers near you and select the perfect one that will meet all your project and budget requirements.

voip 105

voip CRM Consulting Consulting 105

AWS Machine Learning

OCTOBER 18, 2023

This post details how Purina used Amazon Rekognition Custom Labels , AWS Step Functions , and other AWS Services to create an ML model that detects the pet breed from an uploaded image and then uses the prediction to auto-populate the pet attributes. AWS CodeBuild is a fully managed continuous integration service in the cloud.

APIs 94

APIs Metrics Consulting Consulting 94

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

Cloud contact 92

Cloud contact Chatbots Contact Center APIs 92

Spearline

JANUARY 6, 2022

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. Project teams are required to take great care to ensure the quality of services is enhanced, and not impacted by technology issues. Call center cloud migration features in many 2022 business plans.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). Collaboration : MATLAB and SageMaker together provide a robust platform that t teams can use to collaborate effectively on building, testing, and deploying machine learning models. classifierModel = fitctree(.

Engineering 87

Engineering APIs Scripts Automotive 87

Spearline

JULY 28, 2022

With Spearline’s Cloud PBX Voice Quality Test , you can find out. The Cloud PBX Voice Quality Test will replicate your call flow to or from your Cloud PBX provider. Spearline’s Cloud PBX Voice Quality Test can measure both inbound and outbound audio quality. How does it work?

Call flow 98

Call flow Enterprise Technology Management 98

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. At a high level, you need to perform the following steps: Make a test call to your Genesys instance to create a transcript.

Chatbots 94

Chatbots APIs Self service Contact Center 94

Spearline

JULY 28, 2022

With Spearline’s MS Teams Voice Quality Test , you can find out. The MS Teams Voice Quality Test will replicate your call flow to or from your Cloud PBX provider. Spearline’s MS Teams Voice Quality Test can measure both inbound and outbound audio quality. How does it work?

Call flow 97

Call flow Enterprise Technology Management 97

AWS Machine Learning

NOVEMBER 8, 2023

Amazon CodeWhisperer can help developers streamline their workflows, enhance code quality, build stronger security postures, generate robust test suites, and write computationally resource friendly code, which can help you optimize for environmental sustainability. Looking holistically at an application’s carbon footprint is important.

Analytics 97

Analytics Enterprise Scripts Big data 97

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. It is a live processing service that enables near-real-time moderation.

APIs 88

APIs Engineering Advertising Accountability 88

AWS Machine Learning

JUNE 8, 2023

Customers expect quick and efficient service from businesses in today’s fast-paced world. But providing excellent customer service can be significantly challenging when the volume of inquiries outpaces the human resources employed to address them. When triggered, this function looks at the request for a session and the fallback intent.

APIs 73

APIs Chatbots Analytics Contact Center 73

Spearline

OCTOBER 7, 2022

No matter what level a call center service is at, from start-up to complete customer support powerhouse, there is one common imperative that binds them all – complete, cross-platform functionality. Let’s take a look at why and how call center testing forms the backbone of a solid call center infrastructure.

Call Center 89

Call Center Interactive Voice Response Telecommunications Call flow 89

AWS Machine Learning

OCTOBER 5, 2023

Processing unstructured data has become easier with the advancements in natural language processing (NLP) and user-friendly AI/ML services like Amazon Textract , Amazon Transcribe , and Amazon Comprehend. Finally, we split the curated datasets into training and test datasets using an 80/20 ratio split per label.

Benchmark 96

Benchmark Best practices Metrics Government 96

CSM Magazine

MARCH 5, 2024

Improved communication: apps can provide patients with secure access to their medical records, appointment information, and test results. IT consulting services can help to clarify your project’s requirements and make some rough estimations on resources.

Healthcare 52

Healthcare Education Gamification Consulting 52

OctopusTech

APRIL 28, 2023

Website redesigning services refer to the process of updating and improving an existing website’s design, functionality, and content. The main goal of website redesign services is to enhance the website’s overall performance, functionality, and user experience to meet the needs of both the business and its customers.

Engineering 62

Engineering Sales outsourcing Feedback 62

AWS Machine Learning

OCTOBER 4, 2022

To help streamline this process and reduce costs, you can use Amazon Comprehend , a natural language processing (NLP) service that uses ML to find insights and relationships like people, places, sentiments, and topics in unstructured text. Additionally, we use the AWS SDK for Python (Boto3) for the Lambda functions. Costs involved.

APIs 84

APIs Banking Analytics Accountability 84

CSM Magazine

SEPTEMBER 21, 2023

The composition of these criteria hinges upon your implementation objectives, budget constraints, the criticality of specific functions, and other considerations deemed vital by your organization. In the helpdesk, service desk and ITSM software selection, no detail is trivial. What are the best criteria to follow?

Technical Support 59

Technical Support SaaS Enterprise Feedback 59

Inbenta

APRIL 29, 2020

In addition to scoping internal resources, it is also necessary to define the product by outlining its design, its access mode, its functionalities as well as its content. Ill-defined initial objectives will lead to a scattering in the choice of functionalities to be developed or to ever-changing priorities. A slow testing phase.

Chatbots 140

Chatbots APIs Construction Best practices 140

AWS Machine Learning

SEPTEMBER 1, 2023

Platform team – Architects are responsible for the overall cloud architecture of the business and how all the different services are connected together. They orchestrate the deployment of the model as a service for use by consumers. Security SMEs review the architecture based on business security policies and needs.

Engineering 103

Engineering Accountability Construction APIs 103

Spearline

NOVEMBER 25, 2020

Contact centers continue to embrace cloud services and break free of their legacy on-prem infrastructures. The energy around cloud migration continues to accelerate as businesses find the benefits of functionality without infrastructure-related costs. While cloud services are extremely flexible when adding new functionality, etc.,

Cloud contact 98

Cloud contact Contact Center Call flow Benchmark 98

AWS Machine Learning

FEBRUARY 15, 2024

In this post, we show you how to use SageMaker Canvas to curate and select the right features in your data, and then train a prediction model for anomaly detection, using the no-code functionality of SageMaker Canvas for model tuning. This code typically runs inside an AWS Lambda function.

Metrics 91

Metrics Analytics APIs Big data 91

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe the end-to-end workforce management system that begins with location-specific demand forecast, followed by courier workforce planning and shift assignment using Amazon Forecast and AWS Step Functions. AWS Step Functions automatically initiate and monitor these workflows by simplifying error handling.

Management 99

Management Engineering Analytics Construction 99

AWS Machine Learning

AUGUST 2, 2022

In this post, we demonstrate how to host a pre-trained YOLOv5 model on SageMaker endpoints and use AWS Lambda functions to invoke these endpoints. The following image outlines the AWS services used to host the YOLOv5 model using a SageMaker endpoint and invoke the endpoint using Lambda. Test the SageMaker endpoint.

Scripts 82

Scripts Management 82

Spearline

JULY 21, 2022

And, as with any technology, it needs to be employed correctly, updated regularly, and, most importantly, endless WebRTC testing. The WebRTC application development process requires a cycle of repeat testing using powerful, expensive client machines. testingRTC creates faster feedback loops from development to testing.

Scripts 98

Scripts APIs Metrics Analytics 98