ProProfs Blog

DECEMBER 27, 2018

Before we discuss how SaaS help desk software enables you to accomplish your business objectives, let us quickly learn what a help desk software tool is. Through this, customer success managers and system administrators can monitor help desk ratings, improve feedback, and train agents according to their performance.

SaaS 109

SaaS Airlines Customer retention Finance 109

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

Enterprise 91

Enterprise Finance SaaS Analytics 91

JustCall

NOVEMBER 23, 2022

Maintaining all communication lines efficiently and ensuring quality service are the biggest challenges for call center managers in the modern market. Call center agents and managers have strict work hours, various customer interactions, and high expectations from management. 6 Major Challenges for Call Center Managers in 202 2.

Call Center 52

Call Center Management B2C Chatbots 52

aircall

SEPTEMBER 7, 2022

Aircall, the cloud-based business phone , today announced the appointment of John Kinzer, experienced SaaS operator and CFO, to the company’s Board of Directors. . Kinzer brings more than three decades of experience in finance, mostly with SaaS companies.

SaaS 62

SaaS Finance Metrics Management 62

Cincom

SEPTEMBER 4, 2020

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. CTP focuses on maximizing the value of Microsoft Technologies and is the premier Microsoft CSP Partner.

Technology 86

Technology Finance SaaS CRM 86

Cincom

FEBRUARY 15, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based configure-price-quote solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. About CPQSync. Reduce errors in quotes.

Sales 98

Sales Finance Upselling SaaS 98

Nicereply

JUNE 20, 2023

The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. We want to get a sense for the management style they prefer, the scope of the ideal role, how they prefer to collaborate with peers across the business etc. finance, construction, healthcare).

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. VP of Product Management, CXM. Quadient named a Leader . Options include: .

SaaS 52

SaaS Enterprise Finance outsourcing 52

Quadient

MAY 20, 2022

Inspire Evolve is a high-performance, SaaS customer communications solution that makes it simple for non-technical business users to design, personalize and deliver secure, human-centric communications – all with minimal IT involvement. Senior Director of Product Management. Avi Greenfield.

SaaS 52

SaaS Finance Healthcare Education 52

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 The ideal Account Manager should be a problem solver who is sensitive to the client’s needs and spends time and energy to make them successful. 1 Define Key or Strategic Accounts. 2 Focus on Customer Success.

Best practices 10

Best practices SaaS Accountability Management 10

SmartKarrot

NOVEMBER 23, 2020

Of the many key contributors in a customer success team, one that strikes a balance is the renewal manager. Renewal Managers are basically the key point of reference for customers and cultivate the best of processes around renewals. Skills required for a Renewal Manager. Skills required for a Renewal Manager. Hard Skills.

SaaS 10

SaaS B2B Management Finance 10

Cincom

SEPTEMBER 7, 2021

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with enVista , a leading global software, consulting, managed services and automation firm, whereby enVista will sell and supply CPQSync by Cincom , Cincom’s SaaS-based Configure-Price-Quote (CPQ) solution. Kinsey Loebig.

Transportation 52

Transportation SaaS Consulting Consulting 52

Calabrio

JANUARY 12, 2020

Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

SaaS 52

SaaS Finance CRM Best practices 52

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. We focus on sync, advanced prototyping, security, team management and much more. 2-4pm Work time. 8-9am COFFEE.

Management 84

Management Finance Enterprise Accountability 84

Cincom

JUNE 23, 2020

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with Ciellos, a services firm that develops and manages products and integrations to Microsoft Dynamics , to implement CPQSync by Cincom. Cincinnati, OH (June 23, 2020) – Cincom Systems, Inc., Media Contact: Carla McQueen, 513-612-2113.

Finance 64

Finance SaaS CRM Enterprise 64

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

Cincom

MAY 3, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync by Cincom is a SaaS solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. Media Contact. Carla McQueen. 513-612-2113. cmcqueen@cincom.com. Twitter | YouTube | LinkedIn.

Self service 52

Self service B2B Finance SaaS 52

Totango

JUNE 26, 2020

The COVID-19 pandemic has had an economic impact that threatens to cause a lasting downturn in SaaS business. This reduction in cash flow is likely to increase rates of SaaS customer churn. High churn can be dangerous for SaaS enterprises as more than 90 percent of customer value is derived from recurring revenue.

SaaS 91

SaaS Customer retention Best practices Telecommunications 91

SmartKarrot

SEPTEMBER 29, 2021

That is mainly due to the evolution of SaaS (software as a service) and how that has become a standard application delivery. To manage it all, companies today are taking to SaaS sprawl and letting it address each of these challenges. What is SaaS Sprawl? How SaaS Sprawl Impacts Businesses? Costs and Finance 3.

SaaS 10

SaaS Finance Government Management 10

Cincom

JUNE 3, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync by Cincom is a SaaS solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. CPQSync is integrated with Microsoft F&O (Finance and Operations) and leverages Microsoft Power Platform.

Consulting 52

Consulting Consulting Finance Enterprise 52

SmartKarrot

MAY 27, 2020

The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive. Exemplary Knowledge About Project Management.

SaaS 10

SaaS Accountability Management Customer retention 10

Cincom

NOVEMBER 5, 2020

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. We are extremely happy with our decision to work with Cincom. About Cincom. Media Contact. cmcqueen@cincom.com.

CRM 52

CRM Finance SaaS Sales 52

Amity

FEBRUARY 19, 2017

For fast-growing SaaS companies, life is good in many ways. But it also creates a new and challenging problem: SaaS companies have to build proactive relationships to keep that recurring revenue coming in. They need to effectively and constantly manage customers in real-time to ensure customers are successful.

SaaS 82

SaaS Finance Education Management 82

SmartKarrot

OCTOBER 6, 2021

On that note, it becomes more than necessary to gear up and come prepared to navigate uncertainty and build a perfect SaaS financial model that does not throw you off guard. Most of the SaaS companies also offer a 15 or a 30 days free trial as well. Taking a note of your expenses is a good way to kick start your SaaS finance model.

SaaS 10

SaaS Finance Accountability Marketing 10

Cincom

NOVEMBER 3, 2020

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. The company’s solutions help clients improve their most critical business processes and operating results.

CRM 52

CRM Finance SaaS Sales 52

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Seek to understand that.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

CSM Magazine

AUGUST 30, 2023

Developers will find building dApps easy on this network, and smart contracts can serve for decentralized finance, bridges, auctions, and much more. VeChain’s initial idea was to provide a solution for supply chain management, but it expanded to offering different industries options to track various products and processes.

Finance 52

Finance SaaS Marketing Consulting 52

ChurnZero

AUGUST 14, 2020

Not product management. Customer Relationship Management (CRM) Software. They focus on opportunity management – like the manual activities that typically exist within accounts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Project Management Software.

CRM 87

CRM Finance Upselling Accountability 87

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention.

SaaS 64

SaaS Transportation B2C Customer retention 64

Cincom

FEBRUARY 22, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. Robert Kavanagh | Canadian Head of Sales, Cincom Systems. Register Now. * About CPQSync. Media Contact.

Finance 52

Finance CRM Upselling SaaS 52

Calabrio

NOVEMBER 8, 2019

Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

SaaS 40

SaaS Finance CRM Best practices 40

Calabrio

NOVEMBER 7, 2019

Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

SaaS 40

SaaS Finance CRM Best practices 40

Kayako

DECEMBER 22, 2016

This can be understood in the context of SaaS (software as a service) and other tech companies. This ranges from how your sales team onboards new customers through to how your finance team deals with payment problems. SaaS companies and support teams. In the SaaS model, customers liaise directly with their suppliers.

Customer Support 103

Customer Support Customer Service SaaS Technical Support 103

ClientSuccess

SEPTEMBER 27, 2018

For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. For today’s SaaS customer relationships, it’s not enough just to work directly with the project manager or end users on your customer’s team. An Intense Focus on Outcomes and ROI.

SaaS 74

SaaS Finance Metrics Upselling 74

Totango

JUNE 11, 2021

Data warehouses collect data from operational systems as well as a wide range of other data resources, including finance, sales, marketing, customer-facing applications and much more. Microsoft SQL Server is a relational database management system that runs on SQL programming language. Data Warehouses and Customer Success.

Finance 63

Finance APIs Enterprise SaaS 63