ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Enterprise Surveys 98

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Lean and Agile to Reduce Customer Churn in SaaS.

SaaS 77

SaaS Best practices Enterprise Finance 77

CCNG

NOVEMBER 9, 2021

So in a world where every product description ends in “aaS” from SaaS to CCaaS, it only makes sense that AI should follow suit. And once deployed for automation, effective AI investment drives net revenue savings, effectively financing itself. And then there’s AI. Everyone wants it, needs it, and claims they have it.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

ProProfs Blog

DECEMBER 27, 2018

Before we discuss how SaaS help desk software enables you to accomplish your business objectives, let us quickly learn what a help desk software tool is. Employees are responsible for varied business activities like marketing, operations, finance, and sales. This is where you realize the importance of help desk software.

SaaS 109

SaaS Airlines Customer retention Finance 109

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

ChurnZero

MARCH 23, 2021

Whenever a new SaaS product is introduced to a company, there are often lots of difficulties, obstacles, and learning that’s needed to get them acclimated to the product, how to use the product, to understand it’s functionality, and it’s capability. Showing First Hand How The SaaS Platform Works, Results It Produces, and Capabilities.

SaaS 52

SaaS Finance Advertising B2B 52

aircall

SEPTEMBER 7, 2022

Aircall, the cloud-based business phone , today announced the appointment of John Kinzer, experienced SaaS operator and CFO, to the company’s Board of Directors. . Kinzer brings more than three decades of experience in finance, mostly with SaaS companies.

SaaS 62

SaaS Finance Metrics Management 62

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

Enterprise 91

Enterprise Finance SaaS Analytics 91

ChurnZero

JUNE 8, 2022

A typical company, ours included, buys 50 to 70 SaaS products. I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more. Finance can forecast renewals better. ChurnZero understood this early.

Finance 52

Finance SaaS CRM APIs 52

CSM Magazine

NOVEMBER 11, 2021

As CFO, Bernander will oversee global accounting, finance, treasury, tax and legal functions. “As Bernander is a CPA and joins with an extensive background of more than 15 years in financial leadership roles at global SaaS and technology companies. In April, Calabrio became just the fifth Minnesota-based technology unicorn.

Finance 59

Finance SaaS Analytics Contact Center 59

ChurnZero

JUNE 8, 2022

Finance needs the data to forecast renewals. A typical company buys 50 to 70 SaaS products. You don’t have time to go into Salesforce to get customer information, nor do you have time to learn the new finance system to get updated numbers. Customer data makes your whole business tick, not just your CS team.

Finance 52

Finance SaaS APIs Customer centricity 52

Cincom

FEBRUARY 15, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based configure-price-quote solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. About CPQSync. Reduce errors in quotes.

Sales 98

Sales Finance Upselling SaaS 98

Nicereply

JUNE 20, 2023

The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. finance, construction, healthcare). More often they will require experience in a similar role, using similar systems, or working in SaaS for example. Kristina: CX has really evolved over the past decade.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Education Services Group

JANUARY 19, 2021

Last year, we, along with our CS friends at ChurnZero and Higher Logic, embarked on an ambitious project to check-in with the CS community as a whole and find out more about the industry’s current place in SaaS business and uncover the trends influencing its growth. Wherefore at thou, finance? A spotlight on Customer Success.

Finance 52

Finance SaaS Benchmark Surveys 52

Cincom

SEPTEMBER 4, 2020

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services.

Technology 86

Technology Finance SaaS CRM 86

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

Quadient

MAY 20, 2022

Inspire Evolve is a high-performance, SaaS customer communications solution that makes it simple for non-technical business users to design, personalize and deliver secure, human-centric communications – all with minimal IT involvement. Quadient’s vision for the future of communications is about simplicity. Customer Communications.

SaaS 52

SaaS Finance Healthcare Education 52

Quadient

JUNE 22, 2022

These include on-premise, SaaS, dedicated cloud, hosted managed services, and hybrid scenarios to flexibly meet your needs today and into the future. . Inspire Evolve ( SaaS): A 100% SaaS offering for organizations that need a CCM solution that is easy to deploy, with minimal IT strain. Options include: . Experience.

SaaS 52

SaaS Enterprise Finance outsourcing 52

ConvergeOne

AUGUST 17, 2021

This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Finance will ask for this, so let’s be ready. If so, finance may ask you to hold off. Modernization: The concept isn’t new, but the form factor may be. Five Items to Consider for Modernization. Sweating Assets.

Finance 105

Finance SaaS Contact Center Technology 105

Totango

JUNE 26, 2020

The COVID-19 pandemic has had an economic impact that threatens to cause a lasting downturn in SaaS business. This reduction in cash flow is likely to increase rates of SaaS customer churn. High churn can be dangerous for SaaS enterprises as more than 90 percent of customer value is derived from recurring revenue.

SaaS 91

SaaS Customer retention Best practices Telecommunications 91

SmartKarrot

SEPTEMBER 29, 2021

That is mainly due to the evolution of SaaS (software as a service) and how that has become a standard application delivery. To manage it all, companies today are taking to SaaS sprawl and letting it address each of these challenges. On that note, today, we will walk you through SaaS sprawl, its meaning and how it impacts business.

SaaS 10

SaaS Finance Government Management 10

SmartKarrot

OCTOBER 6, 2021

On that note, it becomes more than necessary to gear up and come prepared to navigate uncertainty and build a perfect SaaS financial model that does not throw you off guard. Most of the SaaS companies also offer a 15 or a 30 days free trial as well. Taking a note of your expenses is a good way to kick start your SaaS finance model.

SaaS 10

SaaS Finance Accountability Marketing 10

Calabrio

JANUARY 12, 2020

Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

SaaS 52

SaaS Finance CRM Best practices 52

Cincom

SEPTEMBER 7, 2021

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with enVista , a leading global software, consulting, managed services and automation firm, whereby enVista will sell and supply CPQSync by Cincom , Cincom’s SaaS-based Configure-Price-Quote (CPQ) solution.

Transportation 52

Transportation SaaS Consulting Consulting 52

Cincom

FEBRUARY 22, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. Robert Kavanagh | Canadian Head of Sales, Cincom Systems. Register Now. * About CPQSync. Media Contact.

Finance 52

Finance CRM Upselling SaaS 52

Cincom

JUNE 23, 2020

Their focus on Microsoft Dynamics technologies and expertise in Dynamics Finance and Operations is helping our customers maximize their investments in CPQSync.”. According to Susan Fine, Cincom Director of Channels and North American Sales, “We are thrilled to welcome Ciellos to our TeamSync Partner Program.

Finance 64

Finance SaaS CRM Enterprise 64

Cincom

JUNE 3, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync by Cincom is a SaaS solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. CPQSync is integrated with Microsoft F&O (Finance and Operations) and leverages Microsoft Power Platform.

Consulting 52

Consulting Consulting Finance Enterprise 52

Cincom

MAY 3, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync by Cincom is a SaaS solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services.

Self service 52

Self service B2B Finance SaaS 52

Hello Customer

NOVEMBER 27, 2020

Deloitte has included this SaaS company, which collects customer feedback and analyses it using artificial intelligence, in their prestigious ranking, the Fast 50 Belgium. Thanks to the development of our SaaS platform, we can filter the best analyses from the feedback we collect automatically from their customers.

Entertainment 52

Entertainment SaaS Finance Customer centricity 52

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

aircall

SEPTEMBER 11, 2017

Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. It is 4x more expensive for SaaS companies to gain $1 from acquiring new customers than from upselling existing customers. But if they look beyond those bottom-line concerns, they’ll also see a strong link to top-line growth.

Customer Support 115

Customer Support B2C Upselling B2B 115

SmartKarrot

JUNE 1, 2022

As a B2B SaaS business owner, you should be aware of the differences between these terms and understand them very clearly. Bookings in SaaS Business. Booking in the SaaS business refers to when a customer ‘books’ your SaaS product or service. Billings in SaaS Business. Revenue in SaaS Business.

SaaS 10

SaaS B2B Metrics Finance 10

Cincom

NOVEMBER 3, 2020

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services.

CRM 52

CRM Finance SaaS Sales 52

Kayako

DECEMBER 22, 2016

This can be understood in the context of SaaS (software as a service) and other tech companies. This ranges from how your sales team onboards new customers through to how your finance team deals with payment problems. SaaS companies and support teams. In the SaaS model, customers liaise directly with their suppliers.

Customer Support 103

Customer Support Customer Service SaaS Technical Support 103

AWS Machine Learning

OCTOBER 6, 2022

Almost the entirety of the Informed SaaS service is hosted and enabled by AWS services. He is leading the transformation of the InformedIQ SaaS into a full Serverless Microservice architecture leveraging AWS Cloud, DevOps and Data Oriented Programming. About the authors. Robert Berger is the Chief Architect at InformedIQ.

APIs 78

APIs Banking SaaS Engineering 78

CSM Magazine

AUGUST 30, 2023

Developers will find building dApps easy on this network, and smart contracts can serve for decentralized finance, bridges, auctions, and much more. ToolChain plays an integral part in the entire project, as this blockchain application platform offers SaaS, PaaS, and BaaS characteristics.

Finance 52

Finance SaaS Marketing Consulting 52