ClientSuccess

APRIL 5, 2022

Did you know you can ask more than one question in an NPS survey? While traditional NPS surveys are typically one-and-done questions, many SaaS organizations are starting to expand their surveys to gather more information from users. . Why expand your NPS survey? NPS survey questions to consider .

Surveys 52

Surveys Feedback SaaS 52

Satrix Solutions

JUNE 10, 2020

As customer experience consultants for B2B companies, we’ve heard from many business leaders who have struggled to get customers to respond to their survey requests. After all, how can you create the experiences which will establish advocates for your products and services if you don’t have feedback from your customers?

Surveys 78

Surveys Feedback SaaS B2B 78

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

Surveys 78

Surveys Feedback Real estate Enterprise 78

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

ShepHyken

AUGUST 18, 2023

Measuring Success: Key Performance Indicators (KPIs) Customer Satisfaction Metrics and Feedback Measuring customer satisfaction through feedback and survey data helps gauge the effectiveness of AI-driven customer service. Regular feedback provides insights into areas of improvement and customer preferences.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

ChurnZero

SEPTEMBER 26, 2019

2019 SaaS Awards Announced – Appealie Honors Best Product and Leaders in SaaS. . APPEALIE has announced the winners of the 2019 SaaS Awards, including inaugural executive and investor awards. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. OVERALL SAAS AWARD WINNERS.

SaaS 45

SaaS Benchmark Surveys Feedback 45

Totango

JANUARY 17, 2019

Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. Customer renewal success is critical for SaaS enterprises. Instead, it should include actions that put the customer in the driver’s seat, for instance by soliciting feedback via a survey.

SaaS 74

SaaS Enterprise Customer retention Upselling 74

Nicereply

NOVEMBER 23, 2023

Feedback is Gold: In a survey by Microsoft, 52% of people around the globe believe that companies need to take action on feedback provided by their customers. Embracing Feedback: Negative feedback , while hard to digest, is an opportunity in disguise. Addressing satisfaction proactively keeps customers onboard.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Beyond Philosophy

DECEMBER 10, 2021

Back when I was working in corporate life, I went to a presentation in London. He says that any time you link a survey-based score to someone’s career or compensation, bad things happen. Moreover, with Net Promoter’s robust feedback, you know better what companies will succeed in the market. The Earned Growth Rate.

Airlines 273

Airlines Metrics Accountability SaaS 273

Amity

NOVEMBER 21, 2016

SaaS customer success leaders publicly encourage greater adoption of this practice. Peter Armaly, a customer success expert with Oracle Marketing Cloud, argued in his presentation at the 2016 Customer Success Summit that it should be a foundational activity of CSMs. Strategy 1: Customer Benchmarking using Industry Surveys.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

ProProfs Blog

NOVEMBER 9, 2021

A common picture of the present time) – Most companies take customer satisfaction seriously but unfortunately, not everyone is successful. Consider analyzing the questions such as: How will you collect customer feedback? What type of surveys do you wish to send? Will you also collect unsolicited feedback?

Surveys 146

Surveys Feedback Metrics Customer retention 146

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. If used correctly, CX SaaS can help make customers feel like they are receiving special treatment. In some scenarios, upgrading the CX means upgrading the company’s tech stack.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. 23 SaaS apps were recognized for their demonstrated excellence and customer delight. Winning SaaS platforms included ChurnZero, Ceridian, Drift, Hubspot, New Relic, Slack, and Zapier.

SaaS 40

SaaS Marketing Surveys Feedback 40

delighted

JUNE 13, 2019

In a previous post on biased survey questions , we went through how bad survey questions (e.g. leading or double-barreled questions) can negatively impact your survey results. In this post, we’ll be diving into the other major cause of misleading survey data: survey bias. The same is true in the retail space.

Surveys 58

Surveys Feedback Construction Best practices 58

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Especially during these times, feedback will be crucial. Leslie Cottenjé, CEO Hello Customer, leslie@hellocustomer.com.

SaaS 98

SaaS B2B Feedback Enterprise 98

Nicereply

OCTOBER 12, 2021

Software as a Service (SaaS) and Internet of Things (IoT) technologies are especially suited to understand virtually all aspects of how their products are used. This question is especially important in a SaaS or IoT company. Depending on the nature of the data and how it is used, there are different ways to present it to support.

SaaS 118

SaaS Self service CRM Feedback 118

CustomerSuccessBox

DECEMBER 1, 2021

Instead, interacting with the customers and listening to them can help SaaS businesses devise actionable solutions to the unique problems of their customers and can reduce their churn magnificently. Demand Feedback and Respond. Once the user connects, it’s best to respond to that feedback personally.

SaaS 52

SaaS Customer advocacy Feedback Surveys 52

ProProfs Blog

DECEMBER 6, 2021

With that in mind, in this post, I’ll present some of the best Wufoo alternatives and will discuss each of these alternatives in further detail. Using this cloud-based solution, you can generate contact forms, registration forms, application forms, surveys, payment forms, and more. ProProfs Survey Maker. Surveys for feedback.

Surveys 78

Surveys Enterprise Feedback CRM 78

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. In order to ensure the product is moving in the right direction, you should take advantage of the opportunity presented by active users leaving (referred to as “churn”). What is offboarding?

Accountability 52

Accountability Feedback Surveys SaaS 52

Amity

DECEMBER 9, 2016

Monitoring Twitter in a Slack channel for any questions about the company, product, or brand can also prove to be a real-time source of pain points—as well as positive feedback. Do you send out NPS surveys? (If Taking a closer look at ServiceRocket, their marketing and customer success teams are inextricably linked.

Marketing 109

Marketing SaaS Sales Surveys 109

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Employment Hero.

SaaS 10

SaaS Transportation Feedback Construction 10

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Especially during these times, feedback will be crucial. Leslie Cottenjé, CEO Hello Customer, leslie@hellocustomer.com.

SaaS 52

SaaS B2B Feedback Enterprise 52

Totango

MARCH 10, 2020

Prioritize Escalations and Cherish Feedback. Prioritize Escalations and Cherish Feedback. The customer-centered economy created by the rise in SaaS and subscription services places the customer firmly in control of their partnership, so when they speak we must listen. Anticipate in Order to Add Extra Value.

Customer Experience 93

Customer Experience Upselling Feedback SaaS 93

SmartKarrot

SEPTEMBER 18, 2020

This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. The team designs the surveys (which can be taken securely via mobile) and administers them. Applyboard.

SaaS 21

SaaS Education Coaching Healthcare 21

SmartKarrot

JULY 27, 2020

Hence, customer satisfaction surveys are important to get both the parties on the same page. Customer satisfaction surveys are nothing but the sets of questionnaires designed for your customers to answer through which you can understand what they think of your product, brand and customer support. Types of Customer Satisfaction Survey.

Surveys 19

Surveys Best practices Feedback Technical Support 19

SmartKarrot

JANUARY 20, 2021

What is a SaaS Value Proposition? Simply put, a SaaS value proposition is the competitive advantage of the business in a short, succinct manner. All communication of the product needs to have the SaaS value proposition as it deals with all your market or target audience. How to create a SaaS Value Proposition?

SaaS 10

SaaS Feedback Customer centricity Surveys 10

ChurnZero

AUGUST 14, 2020

NPS software is used to create, deploy, and manage NPS surveys. NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Solicit feedback to measure customer sentiment toward your product or business. What is NPS software?

CRM 87

CRM Finance Upselling Accountability 87

ChurnZero

MARCH 24, 2023

Using only NPS to measure a CS team is far too narrow, it’s easy to game (depending on who you survey and how you cut the data), and it lacks context. In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS. Here’s why. Value is very hard to measure.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

Using only NPS to measure a CS team is far too narrow, it’s easy to game (depending on who you survey and how you cut the data), and it lacks context. In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS. Here’s why. Value is very hard to measure.

Upselling 97

Upselling Metrics SaaS Sales 97

SmartKarrot

JUNE 23, 2022

Now, one important thing that all CRMs need to know is that there is no one good way to increase the response rate of the survey and get better customer feedback. To help you better, we will present to you some of the top 10 NPS survey best practices for customer success managers. Make sure that the survey is readable!

Best practices 10

Best practices Surveys Management B2B 10

ChurnZero

JUNE 12, 2020

SaaS businesses typically begin to invest in Customer Success Operations when they reach around $10 million in revenue. At a minimum, they should track performance metrics across four key areas: revenue, product, customer feedback, and customer experience. When should I add Customer Success Operations?

SaaS 80

SaaS Metrics Customer retention Analytics 80

ProProfs Blog

DECEMBER 7, 2021

To check what your loyal customers like about your business, you can conduct a simple survey. If you’re a SaaS-based company, you can encourage the customers to purchase a quarterly or annual subscription. It can be a small present or a sweet welcome note with a discount coupon along with the product.

Metrics 78

Metrics Customer retention Surveys Analytics 78

CustomerSuccessBox

JUNE 16, 2021

In the SaaS world, along with a mindblowing product you have to do several other things to get to recurring revenue like. Preparing Impactful Presentations. Ensure the presentation uses easy-to-read colors and fonts. Also, share the presentation deck with the attendees. Build a solid relationship with the customer. .

SaaS 52

SaaS Surveys Technology Feedback 52

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. Analyzing feedback and ticket trends is a good way to predict where the customer is heading and keep yourself relevant so they don’t outgrow you.

B2C 0

B2C SaaS Accountability B2B 0

JustCall

MARCH 10, 2023

You can provide progress updates and ask for feedback to ensure that they are getting the support they need. Collect feedback from new customers about their onboarding experience and use it to refine the customer onboarding workflow. to get a comprehensive understanding of customer feedback.

Customer Support 40

Customer Support Feedback Upselling Accountability 40

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. A SaaS product is an online software that users with a license have access to.

SaaS 11

SaaS Management Metrics B2B 11