GetFeedback

AUGUST 7, 2019

With GetFeedback, you can capture real-time customer feedback and deliver better onsite service experiences. Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. Connect your GetFeedback survey to your Salesforce org.

Transportation 68

Transportation Telecommunications Surveys Feedback 68

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. The simplest and the most direct, CSAT surveys are considered key business performance indicators when it comes to measuring customer satisfaction. ” – these are a few examples of questions you can find on a Customer Effort Score survey.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This traction carries over to customer experience initiatives, with SMS surveys garnering open rates of nearly 100% and response rates of nearly 50%.

Transportation 94

Transportation Surveys Feedback CRM 94

Nicereply

FEBRUARY 29, 2024

Implementing omnichannel feedback to offer multiple support options. From the first click on our social media ad to the personalized follow-up email, every interaction was meticulously designed to resonate on a personal level. Putting all this information into your interactions is the ultimate way to deliver personalization.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

TechSee

FEBRUARY 21, 2022

80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. There is a good reason for their optimism. Predict Behavior. Optimize Logistics.

Automotive 109

Automotive Transportation Telecommunications Self service 109

CSM Magazine

JANUARY 25, 2022

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Personal Care Services. Good customer service means much more.

Customer Service 52

Customer Service Transportation Healthcare Analytics 52

The Petrova Experience

MARCH 7, 2024

” In addition to making us laugh, this public passenger feedback stresses exactly what customer experience in your design-build project is. Ultimately, customer experience (or passenger experience) comes down to how your end user interacts with your brand… your airport, transportation hub, hospital, facility.

Customer Experience 52

Customer Experience Transportation Healthcare Government 52

Tethr

MAY 6, 2020

Consider deploying anonymous surveys to gauge employee concerns and their willingness to return to work. Employees might hesitate to return to work if their commute involves public transportation. Will you offer stipends for those workers to take private transportation? You don’t know what people need if you don’t ask.

Transportation 75

Transportation Government Feedback Consulting 75

Nicereply

MAY 14, 2020

Are you selling your products and services to other businesses, or to consumers for their personal use? Consumers now want to know how products are manufactured, transported, and sold. Use technologies that create timely, personalized responses. Capture and implement customer feedback.

Transportation 92

Transportation Sales Feedback Marketing 92

JivoChat

MARCH 14, 2023

SCM also includes activities such as tracking inventory levels, implementing transportation strategies, and performing quality assurance inspections. It allows them to segment contacts into various groups and create personalized campaigns that can be used for promotions, discounts, customer service inquiries, surveys, and more.

Management 75

Management Transportation Chatbots Sales 75

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Whether they agree or don’t agree with what you have to say, there is a personal reason behind it. Oh, it’s been amazing. People connect with people, not brands – talk like a human.

Customer Care 98

Customer Care Government Transportation Employee engagement 98

Stratifyd

SEPTEMBER 4, 2019

AI has shaken up every industry from transportation to retail, redefining the lengths companies must go in order to maintain competitive. Knowing their unstructured feedback holds unique insight on ways to improve and remain competitive, it’s crucial to make sure you’re analyzing all of it. AI Assistants and Personalized CX.

Banking 40

Banking Chatbots Transportation Healthcare 40

Balto

FEBRUARY 6, 2023

We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. Here’s why: The contact center is a people person’s dream job —agents get to work on their social skills, form relationships with others, and solve problems for customers. In our survey, 46.7%

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Balto

OCTOBER 31, 2022

Here’s what we found: Both managers and agents ranked 1-on-1 training as the most effective onboarding tool; no matter how you slice the data, a personalized experience is the best experience. 2 out of 3 agents want to change their onboarding to make it more personalized, thorough, and engaging. Use Onboarding to Get Personal.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

ProProfs Blog

NOVEMBER 22, 2021

Student survey questions help school administrators to periodically collect feedback and suggestions from the students to improve student engagement. This can be simply done by frequently sending out student surveys. Why Student Surveys? What are Student Surveys Questions? Student Engagement Survey Questions.

Surveys 78

Surveys Feedback Education Transportation 78

C Space

JULY 24, 2020

The move is the latest effort to bring back fans – and advertisers – to baseball during the Covid-19 pandemic, after the league announced that spectators would not be allowed to attend games in person. Indians want to get back to work but travelling on public transport is a huge fear. It’s a craze. I’ve never seen anything like it.

Advertising 52

Advertising Transportation Sales Marketing 52

C3Centricity

OCTOBER 1, 2019

Imagine my surprise therefore when I got the following email a day or so after submitting my review: “Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

Marketing 72

Marketing Customer centricity CRM Transportation 72

CX Journey

NOVEMBER 6, 2014

Do we bring our trusted old personal gear or rent and abuse someone else''s? Gear required for this trip is moderate and can fit in one large per person duffel to be checked with the airline. Survey methodologists, statisticians, sample designers, marketing communications experts or project managers? A data analyst?

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized? High tech and high touch.

Personalization 78

Personalization Transportation Brand ambassadors Feedback 78

LiveChat

DECEMBER 17, 2015

Users will often add to the post by sharing their personal views , which show you what is problematic for them and how they react to it. To get more feedback, you can opt for a survey for your customers. You can use a free service like Google Forms to get a basic surveys going.

Transportation 52

Transportation Marketing Surveys Engineering 52

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. If yours is taking weeks to be able to give people feedback, you’re going to lose in that proposition.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

SmartKarrot

JANUARY 25, 2022

BugHerd provides top-notch services for bug tracking and website feedback. BugHead’s visual feedback saves teams at least 4 hours every week from cutting down on unactionable and unclear feedback. With the help of their platform, businesses can build 180-degree and 360-degree surveys to gather feedback from their employees.

SaaS 10

SaaS Transportation Feedback Construction 10

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized? High tech and high touch.

Personalization 52

Personalization Transportation Brand ambassadors Feedback 52

Verint

JULY 24, 2017

A 2016 survey of 1,950 citizens and 615 businesses in 12 cities around the world, carried out by The Economist Intelligence Unit, stated this is something more than half of citizens say they would like to see. And it can be used proactively by the population at large to the benefit of all.

Feedback 28

Feedback Analytics Surveys Technology 28

CSM Magazine

MAY 19, 2023

Actively listening to customer feedback is crucial in identifying their pain points and evaluating how products and services can be improved. Personalization Personalization enhances the customer experience by tailoring products, services, or interactions to each customer’s unique preferences and needs.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. This way, it will be easier for your contact center staff to sustainably develop a strong personal relationship tailored to each individual customer. Use feedback to your advantage. ViiBE Blog. What is a contact center? Natalia Barszcz. July 30, 2021.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

ijgolding

JUNE 21, 2017

Public transport is another example of an ‘industry’ whose products and services are used by many people who have no other viable option. It would be remarkably easy for the providers of public transportation in London to view their customers as ‘hostages’ – and treat them as such. Sufferance, Tolerance.

Customer Experience 72

Customer Experience Airlines Transportation Surveys 72

COPC

NOVEMBER 13, 2019

Shouqi Limousine & Chauffeur is an online car hailing platform established by Shouqi Group, answering the call of the Ministry of Transport on the renovation of the traditional taxi operations. Designed and deployed a customer satisfaction survey process, and developed action plans according to the results.

Customer centricity 8

Customer centricity Consulting Consulting Transportation 8

aircall

JUNE 16, 2021

In our 2021 ECommerce Report , we surveyed nearly 6,000 eCommerce shoppers across seven countries. Other sobering statistics in the survey illustrate the importance of getting it right the first time: Half of all customers would stop buying from a brand after a single bad customer service experience. Expert knowledge.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

Transparent BPO

APRIL 3, 2020

That announcement set in motion a new era in our personal and business lives that most never expected or considered. While many of us are finding ways to navigate this pandemic personally, businesses large and small are trying to figure out a path forward (or if one even exists). The first known case of COVID-19 in the U.S.

Contact Center 120

Contact Center outsourcing Transportation Government 120

Comm100

AUGUST 23, 2018

According to Jake Leeman, senior technical strategist at Sandbox Agency, “AR allows us to transport our brands , products, and stories directly into the consumer’s world.”. Once they are face-to-face with a customer service representative, these customers can perform operations such as change a flight, share feedback , and more.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

PeopleMetrics

MAY 12, 2022

She likes uncomplicated check-in experiences, easy access to transportation, quiet nights, and convenient food options. Once the customer has converted, the hotel can measure impact through satisfaction surveys , in-person feedback, and add-on purchases. Improving Your Journey Maps with Continuous Feedback.

Journey mapping 62

Journey mapping B2C Feedback B2B 62

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

JANUARY 19, 2023

If planned and personalized well, bulk SMS campaigns can bring you higher conversions and various other business growth opportunities. Online transport companies can create campaigns to share attractive pilgrimage travel coupons with their traveler clients. Personalizing your bulk SMS campaign makes it highly effective.

Marketing 52

Marketing Real estate Banking Sales 52

CSM Magazine

SEPTEMBER 10, 2018

They use them to create personalized wow experiences for every customer. These tools take care of the mundane queries and let the agents focus on more complex issues which require personal assistance. Fix: Get a detailed feedback from your customers as to which areas need improvement. Customer Satisfaction (CSAT).

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40

Russel Lolacher

JUNE 27, 2022

Because when you get down to it, and you’re like, I gotta hang on to this person. I want to just quickly high level just mentioned your seven pillars, which is you mentioned compensation, but alignment values, atmosphere growth, which is around the personal development, acknowledgement, autonomy, and communication.

Real estate 52

Real estate Personalization Management Scripts 52

SmartKarrot

JANUARY 20, 2022

These fast-growing SaaS companies are developing technology to alter how the business, energy, healthcare, and transportation sectors operate. Developers can achieve this through their cloud platform, which provides real-time feedback and automated solution suggestions during the development process. Let us dive deep into the list –.

SaaS 10

SaaS Advertising B2B Transportation 10