JustCall

MARCH 15, 2023

With the rise in global internet access, e-commerce businesses are booming worldwide. Businesses need to ramp up their marketing and communication efforts to stay ahead of the competition. SMS is one channel businesses can use to drive higher customer engagement and sales. What is Bulk SMS Marketing? Why Bulk SMS?

Marketing 122

Marketing Telemarketing APIs Best practices 122

VirtualPBX

AUGUST 29, 2023

We want to ensure that our products, features, integrations, and applications are top notch. Visit the Learn Hub What to Expect in the Customer Learn Hub First, explore a valuable resource in the Learn Hub: the full collection of webinar replays from our well-received Business SMS Webinar Series.

Consulting 98

Consulting Consulting Feedback 98

VirtualPBX

AUGUST 3, 2023

In today’s fast-paced digital landscape, effective communication is vital for businesses to thrive. The Power of Text Blast Services Text Blast Services, also known as Mass Texting Services, allow businesses to send bulk SMS messages to numerous recipients simultaneously.

APIs 98

APIs Customer Support Analytics Marketing 98

NobelBiz

JANUARY 3, 2024

According to a recent survey by McKinsey , one-third of the respondents say their organizations are using generative AI regularly in at least one business function. One of the key advantages of SMS and messaging is their high open and response rates, making them invaluable tools for customer engagement and lead generation.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

VirtualPBX

MARCH 28, 2023

SMS compliance refers to the set of rules and regulations that businesses must follow when sending SMS messages to their customers. These industry-wide regulations are in place to protect consumers from spam and unwanted messages and ensure that businesses operate in a fair and ethical manner.

Banking 98

Banking Management Customer Service 98

VirtualPBX

JANUARY 17, 2024

Over the holidays, we unveiled our latest game-changing feature — Add-Ons. VirtualText Forward is a revolutionary Add-On designed to streamline the reception and forwarding of SMS and MMS messages. VirtualText Forward To Email Receiving business text messages directly in your inbox provides unparalleled convenience and efficiency.

CRM 105

CRM Customer Support Surveys Management 105

VirtualPBX

MAY 9, 2023

To effectively use text messaging as a communication tool, it is crucial for businesses to follow SMS best practices. As a fast and direct way to reach customers, SMS has become an essential tool for businesses of all sizes for marketing, customer support, and other communication purposes. What SMS content should I avoid?

Best practices 98

Best practices Education Marketing Customer Support 98

JustCall

JANUARY 23, 2024

JustCall equips businesses that rely on customer service as their lifeblood with stronger outbound sales processes, providing agents with the necessary tools to close deals efficiently and effectively. JustCall CTI JustCall embeds voice and SMS communication capabilities into customers’ Salesforce dashboards.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

JustCall

SEPTEMBER 8, 2023

Last month, we rolled out new feature packages and pricing plans with a vision to help our customers work more efficiently and get the maximum value out of their tech investments. Each customer interaction holds the key to your business’s success. We’re turning the page to an exciting new chapter in customer communications!

Scripts 52

Scripts Coaching Analytics Sales 52

JustCall

JANUARY 29, 2024

“Which sales dialer is the best for my business? And, let’s not ignore the budget factor; getting the best bang for your buck is a smart move when your business’s communication hub is in question. Price: Convoso comes at $90 per feature per month, double the amount JustCall’s Pro Plan offers. JustCall or Convoso?”

Sales 52

Sales Abandon rate APIs CRM 52

VirtualPBX

FEBRUARY 10, 2022

One, in particular that stands out the most is Business SMS. The Softphone App and SMS keeps your internal and external communities connected in such a way that not using it would be a professional setback. So it isn’t a surprise that SMS is now becoming an integral feature of leading mobile marketing solutions.

Real estate 98

Real estate Transportation Customer retention Sales 98

VirtualPBX

MAY 2, 2023

Business text messaging is a highly effective means for companies to communicate with their customers. However, it’s important to use business SMS responsibly and follow best practices to avoid being flagged as spam or blocked by carriers.

Best practices 98

Best practices Advertising 98

JustCall

JANUARY 17, 2024

Sometimes, weighing customer needs with business needs can be a balancing act. TL;DR: We’re focusing on helping you work smarter with AI; better flexibility and support as you grow; and greater ease of doing business. If you’re interested in all our AI-based features, do check out our JustCall AI plans here.

Feedback 52

Feedback CRM Enterprise Analytics 52

JustCall

MARCH 13, 2023

That being said, one of the most exciting developments in this area that can be a great boon to businesses is the rise of SMS bots. SMS bots are automated chatbots that use SMS messaging to communicate with customers, making them a versatile and potent piece of technology to have in your marketing and customer service arsenal.

APIs 84

APIs Marketing Sales Customer Support 84

JustCall

OCTOBER 11, 2023

With SMS, you hit the bullseye. By incorporating SMS into your communication arsenal, you’re using a channel that boasts high open and engagement rates. The potential of SMS isn’t limited to just reach. The potential of SMS isn’t limited to just reach. 54% of customers prefer to receive text messages.

B2B 52

B2B Personalization CRM Marketing 52

VirtualPBX

JULY 20, 2021

Since we released our Business SMS feature, our Zapier Integration has allowed to you to receive SMS messages and act on them, such as by saving your messages in a spreadsheet or database. Our latest update lets you send Zapier SMS messages as an action. Using Zapier and VirtualPBX Send SMS.

CRM 98

CRM Accountability 98

VirtualPBX

JUNE 1, 2023

In today’s digital age, text messaging has become a ubiquitous form of communication, prompting businesses to explore its potential as a marketing tool. However, amidst this opportunity lies the important question: Can businesses send texts to customers without their permission while adhering to texting laws?

Government 98

Government Telemarketing industry standards Best practices 98

JustCall

FEBRUARY 5, 2023

Due to evolving consumer behavior, the need to adopt an omnichannel approach to engage customers has become clearer for businesses. So, while phone calls remain a prominent choice, sales, and support teams are now also employing the best business texting apps to communicate with customers. In this guide, this is what we’ll discuss.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Marketing 52

JustCall

JULY 18, 2023

Starting 1st August 2023, we will be introducing new AI features and capabilities that help teams operate efficiently and maximize your technology investments. We built JustCall in 2016 with the aim to meet the voice and communication needs of businesses across the globe. Start with the Essentials plan for basic business communication.

Analytics 52

Analytics CRM Sales Technology 52

JustCall

APRIL 9, 2024

Feeling stuck spending countless hours on the phone, battling busy signals and dead ends? VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. It provides a free trial and costs half the price of traditional business phone systems. > VoIP dialers can help you here.

voip 40

voip Sales Scripts CRM 40

VirtualPBX

JANUARY 26, 2021

VirtualPBX COO Lon Baker provides a rundown of Flex’s features and benefits in this short video: Including Video Conferencing, Business SMS. Those enterprise features are normally offered in our Advanced and Enterprise Plans that were created to fit larger businesses. SMS text messages are also unlimited.

Enterprise 98

Enterprise Call Center Sales 98

JustCall

JANUARY 24, 2024

The iconic duo: JustCall and Salesforce We all know Salesforce — it’s a powerful CRM that offers a wide range of features and analytics. Your team can easily automate SMS campaigns. Now, with JustCall’s AI features, after a call ends, they get comprehensive insights within Salesforce. See for yourself here.)

Real estate 69

Real estate CRM Customer emotions Coaching 69

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. The company has received the awards of Best Usability Mid-Market, Leader Small Business, and Best Relationship Mid-Market by the G2 Winter 2023 reportsi.

APIs 75

APIs Sales Analytics CRM 75

JustCall

FEBRUARY 2, 2024

There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? So, we’ll do the hard work of comparing the two sales dialers in detail, pitting the features each offers. Now, consider the features you are missing. Dive right in! Let’s see where and how.

Sales 52

Sales APIs Engineering CRM 52

VirtualPBX

NOVEMBER 17, 2020

The release of many new features for the VirtualPBX Softphone for mobile and desktop include the capability to send SMS text messages and participate in video conferences. What you receive as a VirtualPBX customer is an improved user experience that helps make the use of our Business SMS and Video Conferencing features even better.

Inbound sales 97

Inbound sales Call Logging Feedback Management 97

JustCall

MAY 2, 2021

Everyday, dozens of businesses leave their existing cloud phone system to join JustCall. And, Aircall is one such platform from where we have onboarded numerous businesses in recent past. With JustCall, you can create an account and run your business even if you are a team of 1. Send and Receive Unlimited SMS.

call center software 97

call center software Call Center Analytics CRM 97

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. However, selecting the right auto dialer for your business can be difficult. Many of the best auto dialer software, such as RingCentral or JustCall, offer localization features and allow you to make international calls.

Sales 52

Sales CRM Scripts APIs 52

Hodusoft

FEBRUARY 6, 2024

It helps businesses in making the right technology decisions to produce better business outcomes. As businesses these days look for comprehensive and innovative solutions for streamlined communication and effective customer engagement, HoduSoft’s participation in IT EXPO can be a game changer.

Telecommunications 52

Telecommunications Analytics Customer centricity CRM 52

VirtualPBX

MAY 25, 2022

With low fares, mobile apps, and increased convenience of these ride-sharing services, it’s no wonder that taxi businesses have had a hard time keeping up. While competing with these companies may seem like a significant feat, a text messaging service could be the solution you are looking for to make your business better. That’s a 2.5

Transportation 98

Transportation Surveys Feedback Sales 98

VirtualPBX

MAY 24, 2023

In today’s digital age, businesses are constantly striving to provide the best customer experience while ensuring compliance with regulatory requirements. Through this blog, we will explore what “Text STOP to Opt-Out” means, why businesses should embrace it, and how VirtualText can simplify the process to meet TCPA requirements.

Customer centricity 98

Customer centricity Marketing Management Customer Experience 98

VirtualPBX

MARCH 9, 2021

As our COO, Lon Baker, reports in this short teaser video, you can now enjoy our Video Conferencing feature alongside new screensharing capability and our host of other features on both Mac and Windows computers. Business SMS. Business SMS is one of the most popular features we have on our phone plans.

voip 98

voip Sales Personalization 98

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. Analyze feedback in more than 60+ languages.

Surveys 103

Surveys Analytics Feedback Benchmark 103

VirtualPBX

NOVEMBER 5, 2020

The release of our Business SMS feature can easily ramp up your SMS marketing goals. By taking advantage of Webhooks , you can automate notifications for the receipt of every text message sent to your business. The Logical Link for SMS Marketing. Combining SMS, Webhooks, and Zapier.

Marketing 98

Marketing APIs voip Scripts 98

Quiq

MARCH 10, 2023

Business messaging. Business messaging benefits your customers, your agents, and your business. Why should you use business messaging? Customer service is all about meeting customer needs, and business messaging hits many of those pain points. Take a look at these 10 reasons you should adopt business messaging.

Customer Service 87

Customer Service Benchmark Personalization Wait times 87

JustCall

OCTOBER 6, 2023

The average consumer jumps across ten different communication channels while contacting businesses. Such an array of channels presents both – untapped opportunities and unprecedented challenges – to businesses. Here, we take a look at how SMS automation can be a viable solution for handling multichannel messaging.

Multichannel 52

Multichannel Management Chatbots CRM 52

Hodusoft

FEBRUARY 16, 2022

Striking a balance between protecting employees from the pandemic and continuity of business is still a major concern for most businesses in 2022. So what features should you be looking for when choosing a contact center software for your hybrid team. Optimizing your hybrid contact center team: Must-have features. ?

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

JustCall

APRIL 23, 2024

Thinking of bringing in a predictive dialer for your business? We’ll also walk you through the most important features you should look for in a predictive dialer from a sales, support, and managerial standpoint. Voiptime Cloud: It is a highly-rated predictive dialer that has excellent standard features, fairly affordable.

call center software 52

call center software Sales CRM Analytics 52