AWS Machine Learning

JULY 19, 2022

With the power of AWS machine learning (ML) services such as Amazon Transcribe , Amazon Translate , and Amazon Polly , you can create a viable and a cost-effective localization solution. You can then use Amazon Polly, a text-to speech service, to convert the translated text into natural-sounding human speech. Solution overview.

Engineering 84

Engineering APIs Education Best practices 84

Education Services Group

MARCH 13, 2020

When Customer Success (CS) and Education Services (ES) teams are successfully aligned, product usage rates go up, and churn rates go down. So, make sure you have close alignment between CS and ES. Before you know it, opportunities to align ES and CS at scale will reveal themselves. Learn More. Let’s get specific.

Education 52

Education Benchmark Metrics Surveys 52

AWS Machine Learning

JUNE 15, 2023

It features interactive Jupyter notebooks with self-contained code in PyTorch, JAX, TensorFlow, and MXNet, as well as real-world examples, exposition figures, and math. This work is also made available in Chinese, Japanese, Korean, Portuguese, Turkish, and Vietnamese, with plans to launch Spanish and other languages.

APIs 74

APIs Benchmark Best practices Engineering 74

AWS Machine Learning

JULY 3, 2023

Amazon Translate – A neural machine translation service that delivers fast, high-quality, and affordable language translation. Companies across various industries create, scan, and store large volumes of PDF documents. In many cases, the content is text-heavy and often written in a different language and requires translation.

Healthcare 69

Healthcare Engineering Accountability Management 69

AWS Machine Learning

JANUARY 12, 2023

Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Solution overview. The following diagram shows the solution architecture.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

Lumoa

JANUARY 27, 2023

Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results. Or used a service and had an issue with the customer support staff?

Customer Experience 83

Customer Experience Journey mapping Customer Service Feedback 83

Playvox

APRIL 4, 2023

Building a supportive work climate is the first step. Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy. Ticket volumes and customer feedback are way up in the last few years.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. The Amazon AppFlow Veeva connector is the first Amazon AppFlow connector supporting automatic transfer of Veeva documents.

APIs 72

APIs Healthcare SaaS Engineering 72

CSM Magazine

JANUARY 3, 2022

The betting site that provides more games such as slots, gives the flavour and feel of casinos and great customer service, will attract the most players. Criteria To Select Top Rated Online Gam ing Sit es. In case of any inconvenience, customer service helps with a problem and keeps customer service in mind.

Customer Experience 52

Customer Experience Entertainment Customer Service Customer Support 52

Customer Service Life

NOVEMBER 6, 2019

I recently sat with a group of customer service leaders who declared that email support was dead for their company. They were turning off their support@ email address(es) and instead channeling their customers to phone, web form, text(SMS), chat, and other messaging channels. 1- Email is slow. Why is this the case?

Customer Support 80

Customer Support Contact Center Self service Engineering 80

Up Your Service

JUNE 14, 2016

We often hear leaders say, “We want our people to have a better service mindset.”. So how can we foster a better service mindset, at home, in the community, and at work? If you want a better service mindset to permeate your organization’s culture, then much more than training is needed; a total and enduring commitment is required.

Education 75

Education Benchmark Personalization 75

Hodusoft

MARCH 3, 2022

However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance). When it comes to small businesses, the call center system should be an all-in-one tool to cater to all services you need as a business.

call center software 52

call center software Call Center Interactive Voice Response Analytics 52

Aspect

APRIL 5, 2021

In our industry a ll interactions w ere forced to move 100% virtual , putting a lot of new volume and pressure to deliver on the contact center agents and other customer support teams. I ran across this quote the other day and it stopped me in my tracks. This is exactly where we were collectively a year ago.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

JustCall

FEBRUARY 2, 2024

What raises a good sales team to an unstoppable sales force? You guessed it right — a good dialer software dialing its way through hundreds of leads in minutes, addressing agency productivity, and conversion rates. With JustCall and PhoneBurner competing for the spotlight, we understand you’re in a tight spot. Let’s see where and how.

Sales 52

Sales APIs Engineering CRM 52

SharpenCX

FEBRUARY 12, 2020

This company has taken on Goliath-sized competitors and constantly learns, iterates, and shifts as consumers demand more (and better) service. And, Lyft touts Net Promoter Sco r es higher than competitors. Companies race to outpace competitors, but it seems fewer do so with customers (not dollar signs) on their mind.

Customer Experience 84

Customer Experience Transportation Contact Center Coaching 84

Up Your Service

JUNE 14, 2016

We often hear leaders say, “We want our people to have a better service mindset.”. So how can we foster a better service mindset, at home, in the community, and at work? If you want a better service mindset to permeate your organization’s culture, then much more than training is needed; a total and enduring commitment is required.

Education 40

Education Benchmark Personalization 40

SharpenCX

FEBRUARY 12, 2020

This company has taken on Goliath-sized competitors and constantly learns, iterates, and shifts as consumers demand more (and better) service. And, Lyft touts Net Promoter Sco r es higher than competitors. Companies race to outpace competitors, but it seems fewer do so with customers (not dollar signs) on their mind.

Customer Experience 67

Customer Experience Transportation Contact Center Coaching 67

NobelBiz

SEPTEMBER 30, 2020

This means that all the voice services will now use an internet VoIP, rather than a traditional landline connection. This means that all the voice services will now use an internet VoIP, rather than a traditional landline connection. By hiring people from different time zones, it can now pitch its services on the global market. (

virtual call center 52

virtual call center Call Center Contact Center voip 52

AWS Machine Learning

JUNE 29, 2023

Additionally, as a fully managed AI service, Amazon Personalize accelerates customer digital transformations with ML, making it easier to integrate personalized recommendations into existing websites, applications, email marketing systems, and more. Why is context important?

Personalization 64

Personalization APIs Enterprise Engineering 64

Education Services Group

OCTOBER 27, 2020

When done well, it’s extremely cost-effective and encourages engagement between the buyer and a product or service. TSIA’s conferences are always jam-packed with best-practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Brad Davis, Digital Customer Success Manager.

Education 52

Education Best practices Journey mapping Analytics 52

Nexmo

OCTOBER 27, 2020

We’ll then translate the caller’s speech and send all of the translated text to our frontend. Using a.NET Core hosted Blazor WebAssembly App, and SignalR will make this process incredibly seamless. Prerequisites. You’ll need a Vonage API Account. If you don’t have one, you can sign up for one here. The nexmo CLI.

APIs 118

APIs Engineering Accountability voip 118

SmartKarrot

MAY 6, 2020

Customer Success Manager Location: Texas, Austin, US Organization: ForcePoint Forcepoint’s Senior Customer Success Managers are a critical part of the Customer Success team which is focused on delivering the promise of Forcepoint’s Cyber-Security cloud platform and its services. Apply here: [link] Role: Sr.

Upselling 10

Upselling Coaching Employee engagement Accountability 10

AWS Machine Learning

SEPTEMBER 6, 2023

Despite the great generalization capabilities of these models, there are often use cases that have very specific domain data (such as healthcare or financial services), because of which these models may not be able to provide good results for these use cases. Fine-tuned LLMs, called Llama-2-chat, are optimized for dialogue use cases.

Advertising 96

Advertising Coaching Benchmark Education 96

ChurnZero

AUGUST 25, 2020

Her focus is on capital-efficient , go-to-market strategies across sales, marketing, customer success and support. Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. But do you know where to look for them? . Don’t just limit yourself to searching hashtags like #CustomerSuccess and #retention.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

ChurnZero

DECEMBER 22, 2020

Why we love it: offers a new and engaging way to help customers with complex issues and provid e more immediate support than when forced to coordinate around busy calendars. . We hope it reeks of year-long promise and not bitter disappointment. (If A change of approach may be all it take s. ) .

Surveys 59

Surveys SaaS Management Personalization 59