CCNG

AUGUST 5, 2021

Sell the advantage of a connected enterprise with the contact center as the center spoke and your organization can only benefit! Dave Hoekstra is a Product Marketing professional with Calabrio (CCNG corporate member) and recently led a CCNG member Town Hall discussion on the modern approach to the enterprise contact center.

Enterprise 195

Enterprise Contact Center CCNG Call Center 195

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates.

Enterprise 52

Enterprise Management 52

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. To use segmented data for practical applications, teams may use tools such as key performance indicators (KPIs), dashboards and reports. Six Best Practices for B2B Customer Segmentation. What Is B2B Customer Segmentation?

Best practices 100

Best practices B2B Journey mapping Upselling 100

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 114

Enterprise Education Best practices Customer retention 114

Totango

DECEMBER 3, 2019

Customer Success Managers (CSMs) work hard to provide the best customer experience possible by prioritizing customer needs and helping them throughout the customer journey. Using best practices turns that everyday vigilance into goal-based, results-driven processes that ensure your customers realize the full potential of your product.

Best practices 71

Best practices Management Customer advocacy Enterprise 71

AWS Machine Learning

DECEMBER 5, 2023

New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases. AWS is especially well suited to provide enterprises the tools necessary for deploying LLMs at scale to enable critical decision-making.

Enterprise 98

Enterprise Engineering Technology Finance 98

Totango

JANUARY 23, 2020

Before we dive into key churn management strategies, it is important to understand the impact of customer turnover and principal reasons why customers leave. . As such, enterprises need to prioritize cultivating long-term customer relationships that foster continual, mutual growth. 7 Effective Churn Management Strategies.

Enterprise 106

Enterprise B2B Management Best practices 106

CustomerSuccessBox

APRIL 19, 2022

So, as an enterprise, you’d require an ‘ Enterprise Customer Success Management ‘ system in place! Many softwares are widely available and it becomes important to choose one that is compatible with the enterprise domain. Why is CSM necessary for an established Enterprise? SaaS is the future.

Enterprise 52

Enterprise Management B2B SaaS 52

Totango

MARCH 6, 2020

Voice of the Customer best practices turns words into action. Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise.

Best practices 93

Best practices Upselling Feedback Enterprise 93

Aspect

JULY 23, 2021

Aspect Unified IP is the premier enterprise contact center solution for high volume, compliant customer outreach. Our product portfolio powers the world’s top brands with our best-of-breed Unified IP solution across a multitude of business verticals. . Service Pack 2 becomes generally available July 30, 2021.

Best practices 62

Best practices contact center solutions Contact Center Enterprise 62

Totango

NOVEMBER 21, 2019

Best Practices for Improving Customer Satisfaction NPS Scores. Here are some best practices you can use to improve customer satisfaction : Track Progress. For example, if a customer scores over a nine, a CS manager might reach out to the customer thanking them for working with the enterprise and asking for a reference.

Best practices 91

Best practices Metrics Education Customer advocacy 91

GetFeedback

MAY 8, 2019

Given its significance, we conducted a global study to identify the latest customer service trends and best practices. The 5 customer service trends and best practices that caught our attention . The post New Research: Customer Service Trends and Best Practices appeared first on GetFeedback Blog.

Best practices 107

Best practices Customer Service Surveys Feedback 107

PeopleMetrics

APRIL 1, 2015

Voice of the Customer software rollout is an exercise in change management—in leading the human side of change. As in any management situation, it helps to have a structured process to achieve your desired outcome. Before you implement a Voice of the Customer solution , it''s important to set yourself up for success. Involve employees.

Best practices 109

Best practices Customer Experience Management Brand ambassadors 109

PeopleMetrics

APRIL 3, 2015

In part one, we discussed some of the risks of a failed Voice of the Customer rollout, and we covered four customer experience best practices for managing change. Best Practices, Revisited. The early stages of customer experience management are all about beating the figurative drum.

Best practices 102

Best practices Customer Experience Management Feedback 102

VHT

NOVEMBER 1, 2018

By now, you’ve heard of how digital transformations are changing every facet of modern business, from marketing to risk management and everywhere in between. Nearly 75 percent of global enterprise businesses have built mobile apps. The post Best Practices in Digital Callback appeared first on VHT.

Best practices 76

Best practices Government Enterprise Customer Support 76

Totango

SEPTEMBER 15, 2020

The following stakeholder engagement best practices are a great place to start: Build Key Relationships. High Influence, High Expectation Stakeholders: This customer segment is the most time-intensive and will need to be managed closely, with communications going out on a quarterly basis. Use Data-Driven Communication.

Best practices 70

Best practices Personalization Customer retention Enterprise 70

TechSee

FEBRUARY 12, 2024

However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. Below are some practical best practices when planning and executing a multi-phased AI rollout approach.

Enterprise 109

Enterprise Best practices Technology Customer Experience 109

Totango

DECEMBER 19, 2019

They can freely move between solutions until they find one that returns the best value for their investment. Customers have specific goals to drive the growth and success of their enterprise. Fortunately, you can avoid such a scenario by using customer success best practices that maximize a customer’s opportunity to experience value.

Best practices 71

Best practices Enterprise Education Accountability 71

Nuance

OCTOBER 11, 2021

It offered timely, expert advice on how brands can tool up their contact centers to manage remote agents and adapt their customer service strategies to new consumer behavior. The post How Vodafone adopted best practices for its COVID-19 response plan appeared first on What’s next. Now we’re a year [.] This is a summary.

Best practices 79

Best practices Contact Center Management Customer Service 79

CustomerSuccessBox

MARCH 17, 2022

Read further to know in detail about the best practices that you should follow for building an effective Customer Journey Map. 7 Best Practices for an Effective Customer Journey Map. It’s important to construct functional boundaries to manage enterprises. The post 7 Best practices for a Customer Journey Map!

Journey mapping 52

Journey mapping Best practices Construction Benchmark 52

Taylor Reach Group

MARCH 18, 2021

Global Senior Manager, Consumer Response. In your role as Global Senior Manager, Consumer Response, you will be part of our success by: Developing and delivering a roadmap for responding to incoming consumer inquiries, concerns and messages, providing leadership and ongoing management for a best-in-class consumer experience.

Management 129

Management Best practices Coaching Education 129

AWS Machine Learning

MAY 9, 2024

As maintained by Gartner , more than 80% of enterprises will have AI deployed by 2026. They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

Government 99

Government Best practices Benchmark Metrics 99

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Consulting 48

Consulting Consulting Enterprise Analytics 48

Nuance

OCTOBER 11, 2021

It offered timely, expert advice on how brands can tool up their contact centers to manage remote agents and adapt their customer service strategies to new consumer behavior. The post How Vodafone adopted best practices for its COVID-19 response plan appeared first on What’s next. Now we’re a year [.] This is a summary.

Best practices 69

Best practices Contact Center Management Customer Service 69

Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

Best practices 81

Best practices SaaS Customer retention Upselling 81

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The bomb in customer success software!

Enterprise 113

Enterprise Best practices Feedback Education 113

Jive

JUNE 21, 2018

Best practices for your digital workforce transformation. Either way, it’s important to determine the best ways to lead your workforce down the digital path. Either way, it’s important to determine the best ways to lead your workforce down the digital path. Assess where your enterprise is at.

Best practices 75

Best practices Enterprise Morale Technology 75

Hello Customer

JUNE 16, 2022

This means that customers find retail the third best industry when it comes to having a good experience. Measure, manage, and mastering CX in retail with NPS, CSAT and CES. This is much harder for mid market and enterprise companies with hundreds or thousands of employees and multiple branches. Consistency is key. In a nutshell.

Best practices 52

Best practices Customer Experience Feedback Surveys 52

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. We were also named “Best Customer Success Tool” by the Customer Success Collective !

Enterprise 112

Enterprise Best practices Analytics Metrics 112

JivoChat

AUGUST 23, 2022

Change management is an all-inclusive term to describe the strategies and processes that help an organization or team prepare for, assess the impact of, and undergo change. There are three levels of change management for sales: Individual change management: Focuses on day-to-day operations of salespersons and managers.

Sales 75

Sales Management Enterprise Surveys 75

PeopleMetrics

JANUARY 10, 2018

Customer Experience programs have become “table stakes” for enterprises looking to reduce customer churn and increase revenues through customer referrals and promoting their brand through word of mouth and social media posts. A central element of a true Customer Experience Management (CEM) program is “closing the loop”.

Best practices 74

Best practices Management Surveys Feedback 74

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries.

Enterprise 69

Enterprise Scripts Best practices Analytics 69

DMG Consulting

SEPTEMBER 7, 2023

Workforce Management for the 21st Century: Helping Deliver a Great CX View this article on the publisher’s website. Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight.

Management 48

Management Real estate Agent Empowerment Enterprise 48

Cisco - Contact Center

JANUARY 8, 2020

And their top three reasons for doing so are ease of management and scale, software currency, and continuous feature delivery. A practical and unique approach. Cisco takes a practical approach to help our customers make this important transition. What is behind these low numbers? Mindfulness minimizes risk and disruption.

Best practices 60

Best practices Contact Center Cloud contact Enterprise 60

CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! As practice shows, modern technologies provide wide opportunities in the field of HR management.

Management 59

Management Gamification Analytics Enterprise 59

Totango

JANUARY 6, 2022

So, in this final blog in the series, we’re going to take a look at five stress management techniques to help you not only survive but thrive even during the most challenging seasons. Top 5 Stress Management Techniques for CS Professionals. Manage CS Stress with the Right Tools. And the best part? Because it works.

Management 87

Management Best practices Enterprise Personalization 87