AWS Machine Learning

MARCH 13, 2024

To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing. Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements.

Accountability 87

Accountability Engineering Enterprise Big data 87

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. How you ask, analyze, and advocate CX insights is pivotal to your enterprise growth curve. Unless this is harvested, your big data is lacking rich, vital insights.

Chief Customer Officer 62

Chief Customer Officer Enterprise Big data Customer centricity 62

DMG Consulting

MAY 21, 2020

That’s because enterprise executives have finally accepted that their organizations need to deliver the personalized service experiences their customers want, in their channel of choice, instead of doing what’s best for the company. This is great news for enterprises and the vendors that deliver their service solutions.

Big data 59

Big data Customer Service Contact Center Enterprise 59

AWS Machine Learning

AUGUST 29, 2022

Customers are increasingly adopting multi-account architectures for deploying and managing machine learning (ML) workflows with SageMaker Pipelines. To further monitor those workflows, data scientists now require cross-account read-only permission to the deployed pipeline in the test account.

Accountability 82

Accountability APIs Management Engineering 82

Tethr

AUGUST 13, 2020

Through the Tethr platform and its hundreds of out-of-box packaged insight categories, we’ve eliminated much of the work needed to make listening to the voice of the customer across the enterprise successful and deliver meaningful, positive business outcomes in a fraction of the time it takes with other products. The post J.D.

Customer Experience 125

Customer Experience Benchmark Best practices Big data 125

OvniSource - Ovniblog

MARCH 2, 2016

Cross-channel Analytics Delivers Customer Engagement Management OnviSource recently announced a new cross-channel analytics, enterprise-wide solution called OnVision. The post Cross-Channel Analytics Transforms the Enterprise appeared first on OnviSource.

Enterprise 40

Enterprise Analytics Big data Management 40

Spearline

FEBRUARY 8, 2022

Therefore, telephone conversation is a huge area for CX management. With many millions of customer conversations happening each and every day, voice traffic is very much “big data”. This data offers insights to those who choose to look deeply. Voice analytics can also alert management to what is absent in a conversation.

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

OvniSource - Ovniblog

OCTOBER 19, 2017

Enterprises must use Intelligent Automation to gain a better understanding of their customers’ demands, behavior and sentiment. This is essential to successfully manage the customer experience. The post Transforming the Enterprise and Call Center with Intelligent Automation (IA) appeared first on OnviSource.

Enterprise 40

Enterprise Call Center Customer Experience Management 40

AWS Machine Learning

NOVEMBER 8, 2023

times more energy efficient than the median of surveyed US enterprise data centers and up to 5 times more energy efficient than the average European enterprise data center. Memory consumption – Inefficient memory management in unoptimized code can result in unnecessary memory allocation, deallocation, or data duplication.

Analytics 94

Analytics Enterprise Scripts Big data 94

TechSee

NOVEMBER 20, 2018

To reduce these truck roll costs and inefficiencies, service companies must find better solutions for better managing tech dispatches as well as for resolving more issues remotely. Then, a wide service window requires the customer to take time off from work – a practice that is both inconvenient and frustrating.

Technology 153

Technology Analytics Enterprise Technical Support 153

AWS Machine Learning

MARCH 8, 2023

Amazon SageMaker is a fully managed machine learning (ML) service. With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. Store your Snowflake account credentials in AWS Secrets Manager.

Scripts 102

Scripts Accountability Enterprise Management 102

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. RAG is a popular technique that combines the use of private data with large language models (LLMs). Choose Next. Choose Next.

APIs 110

APIs Healthcare Scripts Enterprise 110

DMG Consulting

AUGUST 17, 2017

Contact Centers are some of the most technically sophisticated operations in the enterprise, putting to use more than 45 systems and applications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Knowledge management (KM).

Contact Center 69

Contact Center Technology Big data Gamification 69

AWS Machine Learning

JUNE 30, 2022

You can access Amazon SageMaker Studio notebooks from the Amazon SageMaker console via AWS Identity and Access Management (IAM) authenticated federation from your identity provider (IdP), such as Okta. These traffic routing products generate their own source IP, whose IP range is not controlled by the enterprise customer.

APIs 78

APIs Enterprise Big data Accountability 78

TechSee

FEBRUARY 1, 2021

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Nokia launched its own machine learning-based AVA platform , a cloud-based network management solution to help CSPs automate network operations and deliver service assurance.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Callminer

MARCH 9, 2020

Software of this type helps streamline scheduling processes in a variety of ways, ranging from daily task management to full-blown shift scheduling and leave regulating. Managing Shifts. ” – Workforce Management Solutions – Ultimate Guide , Mitrefinch; Twitter: @mitrefinchca.

Best practices 182

Best practices Call Center Analytics Metrics 182

DMG Consulting

MAY 26, 2020

The greatest areas of investment in service organizations and contact centers are in AI, robotic process automation (RPA), big data and digital-oriented applications, all of which are delivered via the cloud. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). .

Analytics 96

Analytics Contact Center APIs Consulting 96

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 120

Best practices Government Engineering Accountability 120

Jon Arnold

FEBRUARY 13, 2020

While this doesn’t fit cleanly into the collaboration bucket, NLG has great use cases in the enterprise, especially to enrich Business Intelligence. In short, this is about giving voice to data, and it’s a very different side of AI-driven voice that I think needs to be in the broader enterprise speech discussion.

Enterprise 87

Enterprise Marketing Big data Management 87

Totango

DECEMBER 1, 2021

When agile methodology is imported to a customer success context, it serves to optimize collaboration between success management teams and clients in order to deliver clients better outcomes aligned with their goals. Making CS management more responsive to real-time conditions. Making personalized customer success management scalable.

Government 96

Government Journey mapping Accountability Benchmark 96

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In order for your enterprise to survive this shift to a customer-centered market, it must become customer-centered, too. In the old days, growing your business was easy.

Customer centricity 100

Customer centricity B2C Enterprise Upselling 100

Jon Arnold

APRIL 6, 2023

Marketing (off camera, sorry), moderating a panel with Extreme execs about how the market has changed with exponentially more data now to manage - “new ways, better outcomes”. A bit scary, but a data geek’s playground. Next - Amy Aylward, VP Corp. Last - demo session on opening night.

Enterprise 59

Enterprise Engineering Consulting Consulting 59

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Van Goodwin is the Founder & Managing Director at Van Allen Strategies. Van Goodwin. The business analyst plays a powerful role in…”.

Call Center 182

Call Center Analytics First call resolution Metrics 182

DMG Consulting

DECEMBER 10, 2019

It was a year in which enterprise executives and service leaders have finally accepted that their organization needs to deliver the personalized service experience their customers want, in their channel of choice, instead of doing what is best for the company.

Big data 48

Big data Contact Center Enterprise Consulting 48

ShepHyken

JUNE 30, 2017

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. The smart apps have some of the features of human assistance that are prebuilt in the system.

Government 223

Government Technology Benchmark call center software 223

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #4: Enterprise Class Production Analytics, Hybrid Implementations (Pubic/ Private), Broader Market Penetration. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

DMG Consulting

DECEMBER 10, 2018

An inbound contact center solution (often referred to as an automated call distributor (ACD)) is valuable for enterprises of all sizes, and many organizations will benefit from outbound calling functionality. The worlds of interaction management and customer relationship management (CRM) are coming together.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

AWS Machine Learning

FEBRUARY 13, 2024

Data augmentation for model training and manually managing the complete end-to-end training cycle was adding significant overhead. Nanda Kishore Thatikonda is an Engineering Manager leading the Data Engineering and Analytics at BigBasket.

Engineering 97

Engineering Gamification Scripts Big data 97

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM). Choose Next. Choose Next.

Accountability 102

Accountability Government Engineering Scripts 102

Natalie Petouhof

FEBRUARY 28, 2016

announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. Performance management is a practice and culture that applies to individuals, teams and departments.

Gamification 45

Gamification Management Analytics Metrics 45

Beyond Philosophy

AUGUST 15, 2019

What gets measured gets managed. Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. Moreover, in the era of big data that we have today, there are a lot of observations that we can make.

Metrics 314

Metrics Finance Surveys Consulting 314

COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, So far we have been delighted by the virtualization of the COPC Certification process,” said Li Yanxia, General Manager of Sunshine Financial Service. About Sunshine.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

Back Office Centers

SEPTEMBER 30, 2022

The growth of today’s enterprises depends on data. Thus, data mining is a topic that is expanding and is frequently the foundation for big data and data analytics. This is why small and large corporations hire outside companies to handle their data processing needs.

outsourcing 40

outsourcing Enterprise Big data Marketing 40

CSM Magazine

FEBRUARY 22, 2022

Customer experience management (CEM) consists of managing all these interactions to insure that customers’ perceptions are positive and consistent over time, leading them to remain loyal to your brand. Salesforce (customer relationship management software). Loggly (logs search and analytics software).

Customer Experience 52

Customer Experience CRM Big data SaaS 52

TechSee

OCTOBER 31, 2018

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. With Gartner forecasting that 20.4 IDC indicates that 63.5% of telecoms are investing in AI systems to improve their infrastructure. Predictive maintenance.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

AWS Machine Learning

JUNE 30, 2022

The function’s AWS Identity and Access Management (IAM) policy makes sure that the presigned URL creation and access are performed via VPC endpoints. You can deploy the solution through either the AWS Management Console or the AWS Serverless Application Model (AWS SAM). Pre-Signed URL Lambda Auth Policy. Deploy the solution.

APIs 80

APIs Enterprise Big data Accountability 80

CSM Magazine

JULY 16, 2020

Through its ability to capture, analyse and learn from massive amounts of data, AI should be at the centre of every enterprise serious about creating amazing customer experiences. Customer management – AI tools guarantee round-the-clock customer service – they never sleep, go off sick or need a holiday! About the Author.

Automotive 59

Automotive Transportation Enterprise Upselling 59