Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. Customer Lifecycle Management. Customer Lifecycle Management. Proactive Engagement. Onboarding.

Enterprise 92

Enterprise Customer centricity Metrics Upselling 92

Totango

MAY 17, 2021

Tracking this alerts you to churn risks as well as upsell opportunities, empowering you to take appropriate action. Systematically tracking these KPIs positions you to proactively manage and improve engagement. Why Manage Product Engagement? A highly engaged customer may be in the market for an upsell offer.

Management 62

Management Upselling Metrics Accountability 62

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Best practices 118

Best practices Management Brand ambassadors Upselling 118

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

Accountability 65

Accountability Management Upselling Education 65

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? Success in these areas leads to a more successful renewal and upsell phase. Increase upsell opportunities. Increase Upsell Opportunities. The Top Customer Success Team Goals. Establish a customer nurturance program.

Enterprise 85

Enterprise Upselling Education Accountability 85

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different?

Accountability 71

Accountability Management Upselling Enterprise 71

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. We’ll identify six key types of automated messages that every effective customer success manager automation strategy needs to include. Milestone Messaging as a Customer Success Manager Automation Strategy.

Management 105

Management Best practices Upselling Accountability 105

Lumoa

APRIL 28, 2024

Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different?

Accountability 63

Accountability Management Upselling Enterprise 63

Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. Customer Lifecycle Management. Customer Lifecycle Management. Proactive Engagement. Onboarding.

Enterprise 62

Enterprise Customer centricity Metrics Upselling 62

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Enterprise 10

Enterprise Accountability Management Upselling 10

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. When customers achieve their goals, businesses will see more subscription renewals and expansion revenue from upsell and cross-sell opportunities.

B2B 91

B2B CRM Enterprise Upselling 91

Totango

MARCH 24, 2020

The resulting subscription and SaaS supplier models spread customer lifetime value across repeated cycles of renewal and upsell and give customers the power to walk away if they’re not satisfied. Successful management of these stages will allow you to continually deliver value to your customers throughout the years. .

B2B 59

B2B Management Upselling SaaS 59

Totango

DECEMBER 12, 2019

How do you begin to manage all the potential outcomes, needs, and variables that determine the path ahead? The customer lifecycle management process segments the customer journey into stages, including onboarding, adoption, escalation, and renewal. How to Manage the Customer Lifecycle. Break it down into small steps.

Management 64

Management Enterprise Best practices Benchmark 64

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. Leverage satisfied customer responses for upselling conversions and referrals. This raises the question, how do you find the best NPS software solutions?

Upselling 101

Upselling Surveys Analytics Customer retention 101

Totango

JANUARY 8, 2019

Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel their subscription every year. Luckily, there are two other KPIs we can turn to as well to get a more complete picture of the health of your enterprise. Don’t use this as an upsell opportunity, which customers can smell a mile away.

Enterprise 54

Enterprise Upselling Surveys B2B 54

Totango

NOVEMBER 23, 2021

There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes. Customer success tools can help you with sales, but they go beyond sales management.

Upselling 91

Upselling CRM Revenue potential Feedback 91

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. What is a B2B CRM?

B2B 79

B2B Sales CRM Enterprise 79

CSM Practice

APRIL 13, 2021

Being a Customer Success Manager (CSM) is a non-stop learning process that requires hands-on management at every stage. To add, a customer success manager needs to learn their customer’s product or service. What is a Customer Success Manager. What makes a good Customer Success Manager? Challenges.

Management 52

Management Customer retention Upselling Accountability 52

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. Record customer feedback and make sure management reviews it, as feedback provides invaluable data that can help you identify bottlenecks along the customer journey. Always keep the customer experience in mind. Finally, use active listening skills.

Enterprise 78

Enterprise Upselling Feedback Advertising 78

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. After starting in a frontline Support Role, I earned the opportunity to move into people management as a Support Leader.

Sales 111

Sales Customer Experience Upselling Self service 111

ClientSuccess

FEBRUARY 8, 2023

So if you’re looking for answers on how best to manage customer renewals, then read on! The CSM manages the day-to-day relationship and is primarily responsible for driving value for the customer and broad adoption of your product. Upsells and cross-sells — Do you have upsells to offer your customers?

SaaS 71

SaaS Upselling Accountability Sales 71

TeamSupport

DECEMBER 8, 2023

Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Choose a customer support solution that offers omnichannel support, allowing your team to manage and respond to customer inquiries consistently across all channels.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 97

Upselling Accountability CRM Best practices 97

CustomerSuccessBox

MAY 31, 2022

Isn’t the term Customer Success Manager (CSM) self-explanatory? This blog tells you about the types of Customer Success Managers based on their role as an individual. Types of Customer Success Managers. And cumulatively called a “Customer Success Manager.” Relationship Manager. Project Manager.

Management 52

Management Sales Upselling SaaS 52

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Trials of upsell products.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

CustomerSuccessBox

JANUARY 10, 2022

Customer Success Manager job description: As a CSM (Customer Success Manager), your role is to maintain a good relationship and the satisfaction of your existing customers while developing the customer portfolio. Additional Resource – What is a Customer Success Manager. Main missions of the Customer Success Manager.

Management 52

Management Surveys Customer advocacy Accountability 52

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. In essence, campaign management is focused on automating the next action within a series of steps driven by marketers. What is Customer Journey Orchestration?

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Totango

AUGUST 16, 2022

Here’s our guide to today’s best customer retention management software. Then, we’ll offer some tips for using your customer retention management system to meet your customer success goals for each stage of your client’s lifecycle. Identifying customers in the market for upsell offers and referral invitations.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Tethr

AUGUST 27, 2020

An NTT study found that 44 percent of enterprises now operate structured VoC programs to drive CX improvement and innovation. The most thorough VoC programs are able to sort through customer interactions to provide organizations customer intelligence and insights that anyone inside the enterprise can interpret. If not, you should be.

Enterprise 117

Enterprise Customer effort Upselling Call Center 117

SmartKarrot

SEPTEMBER 27, 2022

This can happen when customer success playbooks are tweaked to take cognizance of enterprise customers. Top 5 Reasons why Enterprise Customer Success is Different. SaaS (Software As A Service) companies need to know how enterprise customers are different. Here are the reasons why enterprise customer success is different.

Enterprise 10

Enterprise Accountability Management Revenue potential 10

Totango

FEBRUARY 9, 2022

For top-tier, or Enterprise, customers this conversation usually begins 6 months prior to the renewal date. In a minimally proactive scenario, a company might assign individual account managers to email, text, or call customers at renewal time. Customer Success Management Software. In-App Promotions.

Customer retention 93

Customer retention SaaS Best practices Upselling 93

TeleDirect

SEPTEMBER 30, 2020

In many ways, it’s even more important for smaller firms, since the direct line from client to upper management is more streamlined. With a business process outsourced (BPO) call center platform, small businesses can enjoy all the benefits usually afforded to large and medium size enterprises with their contact centers.

Call Center 71

Call Center Business Process Outsourcing Upselling outsourcing 71

ChurnZero

OCTOBER 1, 2022

In our webinar, “ Champion scalable and sustainable growth through the power of Customer Success ,” Valuize shares how top enterprises drive market-leading NRR by consistently discovering new value and expansion opportunities through CSQLs and seamless operations. Q: Should CSM roles close upsell deals? I have worked it as a CSM.

B2C 97

B2C Upselling B2B Accountability 97

Totango

AUGUST 18, 2022

The term is borrowed from human resources management. Assigning account managers. It also promotes higher product usage, increases the likelihood of upselling purchases and encourages customers to become enthusiastic brand advocates. Client onboarding procedures typically cover steps such as: Welcoming new customers.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92