ChurnZero

DECEMBER 7, 2023

Adoption Hero: Demandbase Driving adoption with targeted, data-driven engagement Demandbase , a leader in account-based marketing software, is typically purchased by marketing teams to inform and accelerate opportunities, with most of its users coming from sales roles. says Kevin. Curious to see the ChurnHeroes of previous years?

Accountability 52

Accountability Upselling Sales Marketing 52

Inbenta

JUNE 30, 2021

It also works as a knowledge base, educating passengers on how to make their check-in or other travel processes step-by-step. TravelClub is the leader reward program in Spain with over 6 million subscribers. TravelClub is the leader reward program in Spain with over 6 million subscribers. TravelClub. With over 5.5

Chatbots 105

Chatbots Airlines Healthcare Self service 105

Integrity Solutions

SEPTEMBER 28, 2023

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. WHAT TO LOOK FOR IN CUSTOMER SERVICE TRAINING PROGRAMS A customer service culture has to be built on more than just words.

Customer Service 110

Customer Service Coaching Contact Center Banking 110

CSM Magazine

MAY 23, 2023

Financial vulnerabilities : Those facing financial struggles or precarious living conditions may be more susceptible to fraud, scams, or high-pressure sales tactics. Physical vulnerabilities : Customers with sensory impairments, mobility difficulties, or other physical restrictions may need additional support to access and navigate services.

Feedback 52

Feedback Education Best practices Customer Service 52

SmartKarrot

APRIL 26, 2022

Role: Director Customer Success – Lending Location: Charlotte, NC, US (On-site) Organization: Ally As a Director of Customer Success, you will establish robust feedback loops and communication channels (e.g., beta programs) to increase product launch quality and timeliness of delivery.

Engineering 19

Engineering Education Metrics Feedback 19

SmartKarrot

SEPTEMBER 22, 2022

Role: Director of Customer Success – Remote Location: Remote, Seattle, WA, US Organization: Diversio As a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers. Performs other related duties as assigned.

Technical Support 19

Technical Support Accountability Coaching Education 19

SmartKarrot

OCTOBER 18, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Cross-sell and upsell the products to drive customer growth.

Upselling 19

Upselling Metrics Education Feedback 19

Callminer

FEBRUARY 21, 2018

Jonathon is a key contributor to Versature’s success and growth from zero to over 7000 subscribers and MSP partners from coast to coast. This applies to simple items like the reports and UIs but goes as deep as the functionality, voice, software, etc. Gene Reynolds is the Global Channel/Alliance Sales Director at Blackchair.

call center software 210

call center software Call Center Contact Center Analytics 210

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects.

Revenue potential 19

Revenue potential Government Consulting Consulting 19

Fonolo

MAY 13, 2019

” This, too, applies to the quality of its customer service. The training that each of the sales people get, to the software that they have, to the delivery of the products, to the installation of those products, we control it all, and we have the capabilities to effect change if and when needed.

Customer Service 96

Customer Service Technical Support Education Contact Center 96

SmartKarrot

DECEMBER 2, 2022

Development of territory and account development, training, and educational plans. Apply here: [link]. Collaborate with sales, solutions consultants, support, and professional services to prepare account plans and support the customers with the right resources. Apply here: [link]. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Partner success will be a growing need in 2021. Aaron Thompson , General Partner, SuccessHACKER.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

OCTOBER 22, 2021

Engage customers and facilitate education and access to standard methodology guidance. Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Facilitate and drive product adoption.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

JivoChat

JULY 5, 2021

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. Additional charges may apply. trillion in 2021, according to figures reported in the latest Adobe Digital Economy Index.

Advertising 52

Advertising Analytics Sales Enterprise 52

SmartKarrot

SEPTEMBER 9, 2021

Role: Global Director, Customer Success Location: Remote, London, England, United Kingdom Organization: MessageBird As a Global Director of Customer Success, you will define the vision, values, and KPIs to achieve customer success in alignment with the sales strategy. Be a partner in the organization. Apply here: [link].

Accountability 18

Accountability Sales Engineering Education 18

Netomi

JANUARY 5, 2022

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Be outcome-oriented and metric-driven in your approach to making customers successful.

Best practices 19

Best practices Metrics B2B Accountability 19

OctopusTech

AUGUST 18, 2023

Website development is creating a site using various tools and technologies, including HTML, CSS, JavaScript, and other programming languages. Getting a firm grasp on several fundamental ideas and tools is necessary before going deep into web programming. Educate yourself on variables, data types, functions, loops, and events.

Construction 62

Construction Engineering APIs Enterprise 62

SmartKarrot

AUGUST 3, 2020

You will actively prospect your partner organizations and be the champion of Textio with the hiring teams and leaders you work with. You will be involved in all aspects of support, customer success management, demonstrating the product, educating customers and more. Apply here: [link].

Finance 10

Finance CRM Upselling Accountability 10

SmartKarrot

JULY 2, 2020

The CSM should provide customers continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates. Partner with the Sales team to meet or exceed client revenue goals. Work with Channel partners and Managers to promote Trustwave solution sales.

Customer advocacy 10

Customer advocacy Enterprise Accountability Education 10

SmartKarrot

JUNE 16, 2021

Define and drive the ideal customer experience in close partnership with senior leadership across Services, Product, Marketing and Sales. Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc. customer-centric?support departments?to

Upselling 10

Upselling Accountability Customer centricity Coaching 10

Taylor Reach Group

APRIL 25, 2018

Connect with peers, partners and experts. ODSC East 2018 is one of the largest applied data science conferences in the world. We will also show you how knowing the demographics of your customers can be the building blocks to superior sales and service. The Most Comprehensive Program for Contact Center Professionals.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

SmartKarrot

JULY 29, 2021

Identify and implement technology and processes to scale implementations and channel partnership development. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Manage the renewal process for channel partners. Engage in the direct support, coaching, and development of direct reports.

Upselling 12

Upselling Entertainment Metrics Coaching 12

SmartKarrot

JANUARY 8, 2021

Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Ensure that customers have a smooth customer journey as they progress from Sales to Customer Success via Onboarding.

Customer advocacy 10

Customer advocacy Upselling Metrics Education 10

SmartKarrot

MARCH 29, 2021

Apply here: [link] Role: Customer Success Manager Location: San Mateo, CA, US Organization: Openprise As a Customer Success Manager, you will become an Openprise platform and data management expert. Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program.

SaaS 10

SaaS Education Finance Best practices 10

JivoChat

APRIL 4, 2021

This new sales dynamic makes conversational marketing an effective and essential strategy for success. Conversational marketing enables brands to create authentic experiences for people, fostering trust and encouraging prospects to move through marketing and sales funnels. Conversations Shorten Your Sales Cycle.

Marketing 52

Marketing Chatbots Upselling Sales 52

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

Jon Arnold

MAY 30, 2017

I was flown up to Boston to meet with the folks at NEC Information Systems where they asked me to write a quick program as part of the interview process. I was promoted to manage the national sales engineering team. I was also overseeing the Consultant Program. For a period of time, I was responsible for Copier and Fax sales.

Consulting 45

Consulting Consulting Engineering Sales 45

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Conduct service meetings at client sites.

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. Anika Zubair. to career growth through individual coaching and mentoring.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

NOVEMBER 2, 2020

This is what’s worked for me: put up a loyalty program of some kind, where your returning customers are rewarded. He says, “After applying the rules of product adoption to our business, our retention rates have increased by 70% vs last year. You can even reward them by creating a loyalty rewards program. ” 31. “Use

Customer retention 21

Customer retention Consulting Consulting Marketing 21