Wed.May 25, 2022

Moving Forward: What Will 2022 Bring for Contact Centers?

Contact Center Pipeline

The New Year always brings hope for new beginnings. And there were the signs of that in 2021.

68 Customer Support Email Address Name Ideas

CX Accelerator

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. If you have to, this means you have a problem or an unanswered question. You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs.

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The Future of Contact Centers is Enriching Human Interactions. Are You Prepared?

Beyond Philosophy

The contact center at many organizations doesn’t get the strategic consideration it deserves. My former contact center team at British Telecom seemed to be viewed primarily as a cost center, a necessary expense.

Best Practices For A Powerful Professional Network

CCNG

The pace is faster today. Decisions are bigger. Where are you getting reliable insight and answers? We often say that the most powerful-- and underutilized-- tool in the contact center is your professional network.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

What is a conversation intelligence platform?

Callminer

Conversation intelligence platforms can power your entire business improvement roadmap by providing your teams – from the contact center to the C-suite. Learn more in this blog

More Trending

The Art of Saying Sorry – How to Apologize in Customer Service

Nicereply

Eventually, it will happen. Something will go wrong, mistakes will be made and customers will be upset. When it happens, the right thing to do is own the mistake and apologize to anyone affected. In fact, a genuine apology is more effective in service recovery than compensation alone.

Custom Input and Output Devices For VoIP System | Best VoIP System

JustCall

We are happy to announce two more additions to our continuous progress in making JustCall calling – experience and quality – flawless. Select nearest data centers for better call quality ?

voip 83

How to Cut Call Center Costs with Technology

Fonolo

Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. Though some folks believe cutting corners on equipment is a great way to save your call center some cash, we beg to differ.

Convenient Business Texting Solutions For Taxis

VirtualPBX

It’s no secret that ride-sharing services like Uber and Lyft have taken over vehicle transportation services. Since 2014, the value of taxi medallions has dropped by a staggering 80%.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

How to Cut Call Center Costs with Technology

Fonolo

Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. Though some folks believe cutting corners on equipment is a great way to save your call center some cash, we beg to differ.

A Closer Look at Multi-Channel Contact Center Services

Ansafone

Being known as a company that provides exceptional and unwavering customer service is what every business strives for. Communication is key! When customers are given options and assistance in a timely manner, it helps them to feel valued.

What You Didn’t Know About LinkLive: Reinventing the Contact Center Customer Experience

Revation Systems

Revation started in 2003, born out of a vision to change industries with the power of communication. As our customers leverage the LinkLive platform to do exactly that, we recognize there may be certain aspects of the tool – and what it makes possible – that are not as obvious as others.

Computational linguistics: Can AI listen like a human?

Tethr

The history and future of natural language processing. We’ve taught computers to process information faster than humans. But when it comes to conversations, processing raw data isn’t enough. People don’t always articulate every thought. Subtext matters. Will AI evolve to understand these nuances?

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Let’s Get Phygital: Redefining the Retail Customer Experience with AI

Netomi

Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is also a necessary relationship facilitator as customer expectations evolve.

Is It Okay to Call a Customer or Employee Honey??

Shep Hyken

Just the other night, my wife and I joined some friends for a nice dinner. The server, who may still have been in high school, was taking our order. She looked at my wife and asked, “Honey, what would you like?” .

Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

Balto

Visit the Talkdesk website to watch the on-demand recording. Louis, MO — Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown , a semi-annual competition run by Talkdesk®, Inc.,

Guest blog: The Future of Customer Service: Changes & Challenges in 2022

Comm100

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the adoption of new technologies. Further social upheavals amongst workers and customer expectations have also occurred.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

How To Choose The Right Call Center Service Provider

Grupo Noa

Have you been thinking about outsourcing your inbound calls to a call center service provider? Customer affinity and communication are two of the most important pillars on which a successful business rests. Whenever customers have some issue, they seek instant solutions to the problem.

Webinar Q&A Recap: You Already Have a Customer Community – Are You Cultivating It?

Education Services Group

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain .

Tips for Coaching Call Center Agents

LiveVox

Actionable tips to coach agents in your call center to improve performance and achieve measurable goals. Regular coaching sessions are encouraged to help agents reach their fullest potential. The post Tips for Coaching Call Center Agents appeared first on Livevox. Agent Experience

True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters

CSM Magazine

In his latest blog, Magnus Geverts of Calabrio discusses how to spot the difference between true and fake cloud solutions and why it matters for workforce optimisation (WFO) applications.

How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

4 Metrics That Are Guaranteed to Optimise Call Centre Performance

Infinity

Imagine if you could gain focused insights into not just what you’re getting right for customers, but also into those make-or-break moments where your agents go above and beyond to cinch that deal in the nick of time.

Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement

CSM Magazine

Leading global provider of customer experience (CX) and business solutions, Webhelp , has been chosen by The Sandbox , a leading decentralized gaming virtual world and a subsidiary of Animoca Brands , as a partner to help build community engagement both inside and outside the game environment.

A Comprehensive Guide to Flexible Work Arrangements

Select VoiceCom Blog

Adjusting to the new work norms can be challenging. Learn more about the flexible work arrangements most companies are practising today through this guide. The post A Comprehensive Guide to Flexible Work Arrangements appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

AI Skills Assessments for Customer Service: A Brief Guide

CSM Magazine

The use of artificial intelligence (AI) in the recruitment process has benefited the hiring practices of many customer service organizations.

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

What is Co-Browsing? (And Why Your Business Needs It)

Balbelforce

Co-browsing, also known as collaborative browsing, is when a customer and an agent navigate the web or an app together to solve issues. The way it works is that the customer gives the agent remote access to their browser.

Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents

CSM Magazine

Zenarate AI Coach continues to transform how the world’s leading brands in financial services, BPOs, healthcare, travel, technology, and services industries use AI Conversation Simulation to develop top-performing agents in 12 languages around the world.

Bosnia and Herzegovina joins the Spearline mobile network 

Spearline

Welcome Bosnia and Herzegovina to Spearline! We are delighted to let you know that you can now test your numbers in Bosnia and Herzegovina across the country’s two major mobile networks – BH Telecom and M-Tel.