CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

ShepHyken

JULY 31, 2020

This week we feature an article by Ashwini Dave , a digital marketing expert at Acquire. She explains the difference between customer service and customer experience and shares how implementing both into your business creates success. But, in the meantime, what happens to customer service? Customer Service.

Customer Experience 276

Customer Experience Customer Service Chatbots Upselling 276

TechSee

MARCH 1, 2021

” These lines – uttered with every Mickey D order – are probably the most famous upsell and cross-sell out there. But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. 5 innovative technologies and digital tools to help Customer Service become better sellers.

Sales 124

Sales Technology Customer Service Chatbots 124

Advantage Communications

AUGUST 4, 2021

Customer service is an essential part of your business. High-quality customer care leads to improved customer loyalty, upsell and cross-sell opportunities, enhanced brand reputation, happier customers, word-of-mouth marketing and improved business growth.

Call Center 98

Call Center outsourcing Customer Service Upselling 98

ShepHyken

OCTOBER 2, 2023

Top Takeaways: Outsourcing customer service and support functions can be an effective strategy for businesses, especially startups, to offload non-core tasks and focus on their core competencies. Now, investors are looking at retention and customer lifetime value, which all start with customer experience.”

Customer Support 207

Customer Support outsourcing Upselling Customer retention 207

TechSee

APRIL 13, 2021

Is customer service a cost center or a profit center? The traditional outlook on customer service. A cost center is a function or department – like customer service – that costs your business money to operate but doesn’t actively generate revenue.

Customer Service 124

Customer Service Self service Upselling Sales 124

Nicereply

JULY 28, 2022

Excellent cooperation between sales and customer service teams is essential for growing a business. The customer experience today is different from ten years ago. From this blog post, you’ll learn how your sales and customer service teams can work together for great results. Promote exchanging of customer data.

Sales 59

Sales Customer Service Upselling Average Handle Time 59

Toister Performance Solutions

JULY 23, 2020

The initiative was created by the marketing department, and a marketing manager controlled access to the report. She worked in the great kingdom of marketing, while I was in the lowly call center. What is internal customer service? A merchandising manager and his team were internal customers for this project.

Customer Service 105

Customer Service Upselling Call Center Sales 105

CSM Magazine

MAY 23, 2023

In today’s competitive business environment, providing excellent customer service is crucial for any company’s success. However, not all customers have exact needs or expectations regarding service. But what exactly is specialized customer service?

Customer Service 52

Customer Service Upselling Engineering Personalization 52

TeleDirect

FEBRUARY 20, 2020

What’s the ONE major factor that ultimately determines your customer service capability? A rapid, responsive customer service communication platform lets clients know their issues are taken care of. A customer service call center needs to be fast – consistently fast. So are your core services & products.

Customer Service 104

Customer Service Business Process Outsourcing outsourcing Call Center 104

Customer Service Life

DECEMBER 20, 2023

Here’s the thing about contact center agents and the word “No” I firmly believe that contact center agents don’t actually like to tell customers they can’t do something. Customer service professionals are hired and wired to find solutions for customers. Think about it.

Upselling 83

Upselling Contact Center Engineering Banking 83

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Sales 311

Sales CRM Contact Center Customer retention 311

Revation Systems

JANUARY 18, 2023

Customers are the bloodline of any business, and savvy businesses are always on top of the newest ways to improve customer relationships. Digital customer service, or DCS, is one of these relatively new trends, and it has gained some popularity among businesses. What is Digital Customer Service (DCS)?

Customer Service 62

Customer Service Enterprise Self service Upselling 62

Global Response

FEBRUARY 26, 2024

In today’s world, customers expect not only excellent products but also excellent service. Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. So just what is high-quality customer service?

Call Center 62

Call Center Customer Service outsourcing CRM 62

JivoChat

JUNE 9, 2021

Today’s world of digital marketing is robust and diverse. This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. One technology leading the way online is chatbot marketing. What is Chatbot Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

CSM Magazine

OCTOBER 25, 2023

Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. Potential Issues : Awareness of common customer concerns or misconceptions. An empowered and well-trained retail staff team is key to an unparalleled shopping experience.

Customer Service 52

Customer Service CRM Upselling Feedback 52

Nicereply

NOVEMBER 13, 2023

Customer service teams are the superheroes of the business world. The customer service team, of course! They play a crucial role in ensuring customers are satisfied and keep coming back for more. Let’s start by understanding the role better… What is customer service?

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

CSM Magazine

NOVEMBER 16, 2021

Is your business’s customer service starting to become more of a challenge than you expected it to be? And yes, your customer service team comes under this, too. And yes, your customer service team comes under this, too. Turn Customer Service Into A Marketing Strategy.

Customer Service 52

Customer Service Management Chatbots Upselling 52

Babelforce

MAY 27, 2021

What is customized service? Customized service is any service that’s tailored to the needs of individual customers. The math is simple – if the service better fits their needs, you’ll be more successful in service, sales and retention. How to offer customized service.

Customer Service 88

Customer Service Contact Center CRM Interactive Voice Response 88

JustCall

MARCH 28, 2023

The customer service landscape is experiencing a radical transformation, driven by emerging technologies, increasingly savvy consumers, and evolving demands. It is crucial for businesses to stay ahead of these changes to ensure customer satisfaction, which plays a pivotal role in their growth.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. The amount of Customers that leave does not represent small amount of business.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

CSM Magazine

JULY 11, 2022

As a small business owner, generating leads and sales, keeping costs low, and marketing and retargeting consumers for future sales are just some of the difficulties you face. Customer service extends from the first interaction with your customers to troubleshooting and addressing concerns long after the purchase has been closed.

Customer Service 59

Customer Service Upselling outsourcing Surveys 59

Quiq

JUNE 1, 2022

Share This Story Don’t have a digital customer service strategy? With customer expectations increasing almost daily, companies are rapidly introducing digital channels to replace or co-exist with traditional channels like phone and email. Now is the time to add or improve your digital customer service.

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

JustCall

AUGUST 8, 2023

Understanding Customer Behavior Adding on to the above points, understanding customer behavior aids AI in predicting customer needs and how to meet them. Customer personas help the organization assess when to cross-sell and when to upsell their products or services.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Virtual Agent 52

Vonage

OCTOBER 12, 2015

To be truly effective, customer service must permeate the culture of a company. As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. Incorporate these five customer service strategies into your sales tactics and watch sales grow.

Sales 102

Sales Customer Service Upselling B2C 102

Comm100

NOVEMBER 15, 2022

There’s no doubt that telephone remains a stalwart customer service channel. Secondly, today’s consumers have high customer service expectations that traditional telephone and email support can’t deliver. For more information on why digital-first customer service strategies are growing, check out this blog.).

Upselling 86

Upselling Chatbots Customer retention Analytics 86

Expivia

MARCH 18, 2021

Incredible customer service is the backbone of any call center. Agents deal with customers every day. What exactly makes a call center agent good at customer service? Top 10 Customer Service Skills of the Best Call Center Agents. And if the tone is right, the message means good customer service.

Call Center 98

Call Center Customer Service Education Average Handle Time 98

CSM Magazine

JULY 27, 2020

In the digital age, there’s little doubt that customers have become increasingly influential and impactful in the minds of business-owners. Companies have come to value good and proactive customer service as a result, particularly as it costs between six and seven-times more to attract new consumers than retain existing patrons.

Finance 52

Finance Customer Service Banking CRM 52

CSM Magazine

DECEMBER 6, 2023

For companies looking to stand out from competitive and crowded markets, it’s no longer enough to provide great products or services only. Today, a company’s success is also closely tied to its ability to provide exceptional customer service, which helps retain loyal customers and generate repeat business.

Upselling 52

Upselling SaaS Advertising Marketing 52

Totango

AUGUST 9, 2022

This lets B2B businesses customize their operations for groups of customers with common characteristics or personalize them for individual clients. This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success.

Best practices 100

Best practices B2B Journey mapping Upselling 100

CSM Magazine

JANUARY 5, 2022

The quality of your customer service plays a pivotal role in making or breaking your brand. As per Hubspot’s research, about 93% of customers return to brands with outstanding customer service. This data clearly elucidates the power of great customer service. Revolutionary Chatbots.

Customer Service 52

Customer Service Chatbots Upselling Personalization 52

TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. This integration ensures a unified approach to customer interactions and prevents information silos.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Quiq

JULY 13, 2022

Let’s explore what your e-commerce experience encompasses, and discuss tips to improve e-commerce customer service. The elements of e-commerce customer service. You have to create connections and build your entire customer service strategy online without frequent face-to-face interactions.

Customer Service 52

Customer Service Chatbots B2C Sales 52

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Happy customers not only come back to interact more with your brand, but they bring loads of other customers too. 86% of customers will spend more for a better experience and service.

Sales 69

Sales Customer Service Upselling CRM 69

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. In this case, the customer service chatbot can show empathy and assure patients the doctor will never judge them. Post-sale, your chatbot can be a 24/7 customer success manager.

Chatbots 59

Chatbots Customer Service Banking Healthcare 59

JustCall

MARCH 13, 2020

If you want your brand, product or service to outshine your competitors in the market, make sure you track the right set of customer service metrics. A customer service that produces maximum customer satisfaction is a service that walks and talks. The Impact of Valuable Customer Service.

Metrics 96

Metrics Customer Service Interactive Voice Response Customer retention 96

Quiq

JUNE 1, 2022

Don’t have a digital customer service strategy? With customer expectations increasing almost daily, companies are rapidly introducing digital channels to replace or co-exist with traditional channels like phone and email. Now is the time to add or improve your digital customer service. There are no more excuses.

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52