Customer Service Magazine Personalization Scripts 
Steve DiGioia
JANUARY 6, 2020
Imagine if you could build the ideal customer service agent. What personal characteristics are so important to you, and your customers, that each new hire is required to possess? Go ahead and pick your top 5 traits that you’d choose to build the ideal customer service agent. What would you do? But are you?
ClientSuccess
NOVEMBER 15, 2022
It takes a lot of hard work to draw customers into your company in the first place, so you must work to keep those customers more than satisfied once they decide to work with you. One way to ensure your customers stay with you is to add a personal touch to customer success. Listen to Customer Feedback.
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CSM Magazine
FEBRUARY 13, 2024
Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. Listen with Love Just as a good relationship hinges on listening, so does excellent customer service. Remembering past interactions can make a customer feel seen and valued.
CSM Magazine
APRIL 28, 2016
Learn why your customer service team must have empathy, sympathy, patience, tolerance, understanding, passion and, of course, sincerity. It’s not that hard to notice when you’re dealing with a customer support rep who is less than sincere. It’s as if they are reading from a script… because most of the time they are.
CSM Magazine
MARCH 3, 2022
A key to retaining your existing business, growing your brand, and attracting new business is keeping your customers happy. Brian Tuite of Zenarate reveals new technologies that will help improve customer service. Customer service agents are a company’s most important asset to keeping customers pleased.
CSM Magazine
MAY 5, 2023
You leave the customer thinking ‘if it was THAT important to you, you would answer’. Before your customer service representative has even said a word, your customer is already annoyed and feeling unvalued. This is where an answering service comes in. What does the customer need to do next?
Vcaretec
JUNE 6, 2022
Thankfully, there are a few easy-to-identify areas where QSR customer service can fall short, and once restaurants understand them, they can be improved. And “personalized” does boil down to the root word - person. Then, once the food arrives, the Customer Care Specialist needs to be prepared for order accuracy issues.
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