contact-advantage-communications 
Advantage Communications
MARCH 26, 2019
This is why outsourcing your customer service to a contact center can revolutionize your business. No matter the size of your business, what industry you serve, and whether you sell a product or service, your customer reputation relies heavily on delivering exceptional customer service that delights your clients.
ShepHyken
JANUARY 4, 2022
They discuss how to use AI and automation to increase efficiency, capacity, and effectiveness within your contact center and ultimately deliver a better customer experience. How can customers move through different modes of communications, including voice and digital channels, seamlessly without having to repeat their stories?
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ShepHyken
SEPTEMBER 14, 2018
Rather than stretching your support staff thin trying to contact every single site user, you may want to segment your audience prior to accessing them. Live chat can increase the productivity of your business by 4 to 5 times as much, so make sure you’re fully taking advantage of this efficiency by using live chat to the best of your ability.
Beyond Philosophy
AUGUST 25, 2022
Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. Triant thinks the best way to define proactive customer experience is to describe how a company reaches out to solve a problem before the customer contacts them.
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For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
NobelBiz
DECEMBER 5, 2023
Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. By incorporating call forwarding into their communication strategies, businesses can achieve higher connectivity, customer satisfaction, and operational efficiency. for international calls.
ShepHyken
JANUARY 24, 2023
Text-based communication is an efficient way to manage a large influx of customer support requests. ” “How a customer contacts you is irrelevant. ” “Personalization is your biggest advantage over your competition.” ” “Personalization is your biggest advantage over your competition.”
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Then, with teams communicating asynchronously, innovation can suffer as well. Join Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast, for this enlightening discussion which will include: How to communicate and disseminate a cohesive, positive culture across teams and across continents.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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