Beyond Philosophy

AUGUST 20, 2020

My smartphone feels a lot more personal to me than my PC. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. The call-to-actions (CTAs) solicited personal information, like your email address, substance abuse history, bankruptcy history, or home address.

Transportation 870

Transportation Surveys Consulting Consulting 870

Russel Lolacher

FEBRUARY 13, 2023

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. She’s a speaker, a Youtube video creator and she’s taking advantage of TikTok as a platform for career advice and education.

Personalization 98

Personalization Coaching Education Marketing 98

ShepHyken

JULY 9, 2021

This week we feature an article by Davis Nguyen, the founder of My Consulting Offer. Send a Personal Welcome. There are many ways to send a personal welcome —?for for example, if you own a software business, send a quick introductory video that addresses them by name and offers helpful tips and info they may need.

Consulting 334

Consulting Consulting Enterprise B2B 334

CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. One negative viral video can be devastating for your company. The most recent one from 2020 had some shocking results.

Personalization 52

Personalization Customer Service Multi-channel support Surveys 52

Beyond Philosophy

DECEMBER 3, 2022

If you gave $100 to a poor person and a millionaire, it would have completely different effects on their daily lives. While the millionaire would be polite and appreciative of the extra cash, the poor person would feel the difference made by the money far more. ” your customers. Follow Colin on LinkedIn and Twitter.

Consulting 195

Consulting Consulting Surveys Personalization 195

Upstream Works

MARCH 26, 2020

This is especially true for video and co-browse customer care solutions. Let’s focus on video and co-browse use cases including – healthcare and financial services. Video use case 1 – healthcare in the home. With a high-quality video experience, remote patient engagement is an effective proxy for in-person experiences.

Customer Care 78

Customer Care Healthcare Banking Finance 78

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Voice and Video Calling: Embed real-time voice and video communications.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

ShepHyken

FEBRUARY 12, 2021

You’ll also reduce the chances of the client experiencing two of their biggest pet peeves: Having to explain the situation all over again to a new consultant. Video Chat. Consider incorporating video chat if you have not already done so. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat.

Chief Customer Officer 273

Chief Customer Officer Call Center Consulting Consulting 273

Beyond Philosophy

DECEMBER 10, 2022

When you want a person to do something, you have probably heard that you should explain the benefits they will enjoy from doing so. Your content should have a benefit that appeals to the sharer and collaborator, and a benefit to whom the person shares it. Here is the secret formula… appeared first on CX Consulting.

Airlines 170

Airlines Consulting Consulting Surveys 170

Beyond Philosophy

FEBRUARY 25, 2021

This global Customer Experience consultancy was named as one of the best management consultancies by Financial Times for the third year in a row this year. Starting in March 2020, Pine, a regular speaker, watched as all the events he was booked for canceled their in-person events and replaced them with virtual ones.

Consulting 195

Consulting Consulting Personalization Management 195

CustomerSuccessBox

OCTOBER 19, 2021

Once you’re clear about what they want to achieve, it’s time to consult them, guide them, and help them reach their desired goal. An average person in your business might say the goal of education is only knowledge, but a trained customer may also add skills to it. Customer Education changes behavior. Draw out your customer journey.

Education 52

Education Consulting Consulting Management 52

CCNG

NOVEMBER 9, 2021

The way humans describe their customer service needs vary widely from business to business, and they vary massively from person to person. If you’d like to learn more you can watch the video. While many of us want to see AI scale as quickly as other hosted applications, the simple truth is that it just doesn’t work that way.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Beyond Philosophy

AUGUST 6, 2022

For example, one reader shared her perspective as a Dutch person living in Britain. Then, of course, there is the computer to deal with, and sometimes it says no (Warning: Fruity language at the end of this video). appeared first on CX Consulting. Also, some of the problems are cultural. Follow Colin on LinkedIn and Twitter.

Airlines 243

Airlines Consulting Consulting Customer Experience 243

bold360 Blog

FEBRUARY 6, 2019

Sales reps were the main source of product information, guiding prospects toward a purchase via phone conversations and in-person meetings. Today’s B2B buyers shop for business solutions just like they shop for personal products. Chatbots are helping companies deliver this kind of personalization at scale.

B2B 82

B2B Personalization Chatbots B2C 82

Beyond Philosophy

JUNE 22, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! The book introduces the idea of personal policies, which are rules we set for ourselves to guide our decisions. Rules, not decisions : These personal policies are based on our values and priorities and guide our operations.

Personalization 358

Personalization Marketing Consulting Consulting 358

Certified Languages International

JULY 29, 2019

Like video remote interpreter (VRI). It’s [healthcare] truly a unique service business ,” states James Merlino, MD, President and Chief Medical Officer for Strategic Consulting at Press Ganey Associates. A great way to provide the “personal-relationship-oriented interactions” described by Dr. Merlino is through the use of VRI.

Healthcare 72

Healthcare Education Consulting Consulting 72

Beyond Philosophy

AUGUST 21, 2020

My smartphone feels a lot more personal to me than my PC. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. The call-to-actions (CTAs) solicited personal information, like your email address, substance abuse history, bankruptcy history, or home address.

Transportation 448

Transportation Surveys Consulting Consulting 448

Beyond Philosophy

SEPTEMBER 1, 2022

He’s posted many videos and written several excellent books on the topic, including The Myth of Experience. Kind environments have fewer things happening that can be causing the effects, so a person’s intuition is probably going to be right about the source of what is happening. Subscribe today right here.

Analytics 370

Analytics Consulting Consulting Personalization 370

Beyond Philosophy

APRIL 20, 2023

So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

Beyond Philosophy

AUGUST 4, 2022

Dr. Turner says a person with below-average intelligence has more to offer than the “smartest” AI today. If a video has a person in it, nearly all the platforms will gravitate toward a frame for the video that includes a human face. The way humans process information is much more complex.

Technology 370

Technology Engineering Marketing Consulting 370

Beyond Philosophy

JUNE 4, 2020

Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. Sutherland doesn’t think most organizations, and particularly management consultants, have been immune to trading ingenuity for certainty.

Consulting 390

Consulting Consulting Advertising Analytics 390

Callminer

FEBRUARY 23, 2021

Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. One-way video chatting (they see our agent, but the agent does not see them) or an app could be used to offer this.

Call Center 376

Call Center Technology Banking Contact Center 376

Comm100

SEPTEMBER 25, 2021

But why personalized customer service? What is personalized customer service? Here are easy steps your business can use to make the transition easier for your customers: The definition of personalized customer service varies from company to company. The answer is simple – better customer relations and outreach.

Personalization 52

Personalization Customer Service Chatbots Consulting 52

Beyond Philosophy

AUGUST 17, 2023

Time Well Spent Pine developed the Time Progression with his collaboration partner and colleague Dave Norton, founder of Stone Mantel and Insights Consultancy. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! But if you, what if you train it on a personal language model?

Customer centricity 195

Customer centricity Self service Consulting Consulting 195

Enghouse Interactive

DECEMBER 11, 2020

During the pandemic, the already rising popularity of video has accelerated. Video now plays a much larger role in our private lives as we rely on it to maintain socially distanced relationships with friends and family. It is also now central to our working day, where people are embracing video for meetings and team collaboration.

Self service 40

Self service Consulting Consulting Customer Experience 40

Beyond Philosophy

DECEMBER 15, 2022

When he posted it on #socialmedia , the video went viral, gaining nearly five million views in a month ( today, it has 22 million ). It’s about my goal for my relationship with the person. That was the funny part of these videos. Then, she posted a video of her buying it and drinking it.

Entertainment 195

Entertainment Airlines Advertising Technology 195

Beyond Philosophy

OCTOBER 5, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! There was intense pressure to tip this person, but they hadn’t done anything. It led to some tricky conversations about us defending our consultancy fees. Inflation has been a problem for a couple of years now.

Airlines 379

Airlines Consulting Consulting Education 379

ProProfs Blog

JUNE 24, 2019

To learn this, we got in touch with reputed consultant and social media expert Shonali Burke. She is the CEO and founding member of Shonali Burke Consulting Inc. Here’s what she had to say on the Personalization vs. Privacy debate. #Q1 Q1 How Has the Privacy Paradox Changed the Way Marketers Approach Personalization?

Personalization 60

Personalization Consulting Consulting Marketing 60

CrazyCall

SEPTEMBER 2, 2019

I would like to start this article with a little confession : I’m the kind of person that prefers watching movies and TV shows to reading books. It’s not a secret, that to be a professional or just a many-sides person, you need to deepen your knowledge. If you can entice that person to be intimate with you then you can sell.

Sales 67

Sales Personalization Entertainment Government 67

Myra Golden Media

AUGUST 8, 2018

And from personal experience in my own business and my years of customer service work, I believe this. I learned the technique from a consultant I hired to work with my employees in a call center in Tulsa. This consultant, Sally Cox, had trained police officers to immediately assert their authority over situations.

Consulting 227

Consulting Consulting Call Center Customer Experience 227

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. Managing to open doors, I launched my personal portal www.delightingcustomers.com with much fervor.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Beyond Philosophy

DECEMBER 8, 2022

Diminishing sensitivity to improvements is a little like the difference between giving a wealthy person $100 vs. giving it to someone poor. The wealthy person will appreciate it, of course, but the poor person will feel the effects of an extra $100 more than the wealthy one. Video games demonstrate this concept well, too.

Consulting 195

Consulting Consulting Metrics Personalization 195

Beyond Philosophy

SEPTEMBER 7, 2015

Don’t just have a personal or company profile. Posting valuable and informative videos is powerful. If you want to get recognized quickly, then start posting videos. If you want to get recognized quickly, then start posting videos. Creating content for your videos is easy. Participate on LinkedIn. Deliver value.

Advertising 416

Advertising Engineering Consulting Consulting 416

Fonolo

NOVEMBER 22, 2022

hours of on-demand video, assignments and a certificate upon completion. COPC: Call Center Consulting Training. In addition to online learning, they offer in-person and private on-site sessions. More on COPC: Call Center Consulting Training ?. It includes 1.5 The Call Center School: Call Center Supervision Essentials.

Call Center 147

Call Center Management Benchmark Contact Center 147

Beyond Philosophy

JULY 14, 2022

Here’s a great example of this type of humor from Studio C featuring Scott Sterling’s face : A lot of sarcasm, especially barbed sarcasm where the other person doesn’t pick up on it, would be an example of humor inspired by the Superiority Theory. Also, practical jokes and pranks fall under this theory. .

Coaching 413

Coaching Consulting Consulting Personalization 413

TechSee

NOVEMBER 10, 2020

This video demonstrates how the technology can help: When agents can clearly see the customer’s issue and effectively diagnose it, the need for expensive truck rolls will be reduced. Visual assistance powered by computer vision AI transforms a self-service channel into a visual, interactive, and personalized experience.

Customer Service 207

Customer Service Self service Average Handle Time Contact Center 207