Chief Customer Officer Consulting Personalization Video 
ShepHyken
FEBRUARY 12, 2021
This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Video Chat. Self-Help Channels. Final Notes.
TechSee
JUNE 16, 2022
Jim Iyoob, Chief Customer Officer at Etech Global Services. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity.
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Beyond Philosophy
OCTOBER 21, 2021
We know from industry research and personal experience that despite all the attention on it, Customer Experience is either stagnating or not getting the results CEO’s desire. Maybe I should have watched a how-to video on debates.). Few companies have a Chief Customer Officer. Subscribe today right here.
Callminer
FEBRUARY 4, 2021
Call center managers and supervisors need to train agents on the course of action to take for a vulnerable customer, and they also need to communicate regular feedback to agents to help them get better. Adrian Travis is the Founder and President of Trindent Consulting. Courtney Quingley is a Reputation Consultant from Rize Reviews.
Fonolo
JANUARY 14, 2020
Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.
360Connext
MARCH 8, 2018
We both enjoy dissecting the moments that matter to customers and employees to truly understand what fosters a great relationship and yields professional and personal results. It advertises, but does not build a relationship between companies and their customers. Marketing plays a role in customer experience (and vice versa.).
Mindtouch
APRIL 17, 2017
Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn. Andy Mowat , Box, Sr.
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