CCNG
MAY 27, 2021
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas.
aircall
JANUARY 6, 2022
Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. The first role every sales representative must master — even before they make their first sales call — is that of a product expert.
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Beyond Philosophy
MARCH 9, 2016
There is an old saying that goes, “It’s not personal; it’s just business.” I think business is personal, especially when you are trying to build a relationship with your customers. Neither of these things happens while discussing business, but instead by making an effort to connect on a personal level. Allow time for talking.
Call Design
APRIL 13, 2021
In this role you will be responsible for delivering Aspect WFM training and consulting for both new and existing customers of Call Design at one end of the spectrum to consulting with customers around industry best WFO practices at the other. Provide timely support to Pre Sales / Sales team for RFP’s and Tender responses.
Totango
APRIL 4, 2024
If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.
Integrity Solutions
DECEMBER 20, 2023
We’re waiting for the other person to finish talking so we can tell them what we know. Effective sales conversations, however, are rooted in a mindset of listening to understand. That’s what active listening in sales is all about. And that’s much more impactful than having you tell them what they should do.
Beyond Philosophy
APRIL 18, 2017
But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years.
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