TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What surprised you the most about how the call center industry responded to uncertainty in 2020?

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

Beyond Philosophy

AUGUST 13, 2020

The automatic and intuitive side of our decision-making governs habitual behavior. However, you drive that route so often, it’s automatic and handled by your cognitive auto-pilot, habit, which is governed by the Intuitive System of your thinking. . The automatic and intuitive side of our decision-making governs habitual behavior.

Customer effort 458

Customer effort Government Consulting Consulting 458

CSM Magazine

MARCH 18, 2024

For firms governed by the Financial Conduct Authority (FCA), this website is an asset. Along with the training and consultancy offered by Helen Pettifer Training Ltd, it can aid compliance with Consumer Duty. In every industry, there are tangible benefits to improving communications, adapting processes and tailoring support.

Customer Support 52

Customer Support Government Consulting Consulting 52

Taylor Reach Group

MARCH 7, 2018

Major Financial Institution Upgrading CX and Contact Center Technology with Consultancy Advice via The Taylor Reach Group, Inc. Vendor agnostic, Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. As consultants, the only organization paying us should be our clients. said Taylor.

Consulting 48

Consulting Consulting Contact Center Government 48

HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Unlike retail and other industries, the healthcare industry presents a complex lifecycle of stakeholders with financial impacts.

Healthcare 100

Healthcare B2C Government Analytics 100

Call Center Weekly

OCTOBER 30, 2017

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. As such, it is perfect when dealing with time constraints and budgetary concerns.

Government 240

Government Contact Center Consulting Consulting 240

The Northridge Group

APRIL 8, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. In Part 1 of our series, we welcome Eric Ludwig from RISE Technology Advisors.

Technology 105

Technology Finance Government Healthcare 105

AWS Machine Learning

FEBRUARY 6, 2024

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). By harnessing AWS generative AI, Accenture aims to transform efficiency for regulated industries like pharmaceuticals. The user-friendly system also employs encryption for security.

Government 105

Government APIs industry solution Education 105

VirtualPBX

FEBRUARY 23, 2024

Understanding the FCC's Decision The FCC, as the governing body regulating telecommunications in the United States, plays a pivotal role in shaping the industry landscape. Historically, the FCC implemented regulations to ensure the reliability and maintenance of POTS lines, vital for businesses’ communication infrastructure.

Telecommunications 98

Telecommunications Government Technology Consulting 98

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Outsource Consultants

DECEMBER 13, 2023

Service Excellence Rooted in Hospitality The Caribbean’s service-oriented industries have fostered a culture of impeccable customer service. Regional governments have played a crucial role in honing these skills and implementing training programs to equip citizens with the necessary expertise for the tourism industry.

outsourcing 67

outsourcing Bilingual agents Business Process Outsourcing Government 67

Call Center Weekly

OCTOBER 9, 2017

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. So, for many reasons employee development is important. Connect with me on LinkedIn and Twitter.

Contact Center 273

Contact Center Morale Government Education 273

Outsource Consultants

MAY 8, 2020

Here are four industry changes you should expect in the coming months. While both national industries are working rapidly to go remote, the impact of internet speeds and inadequate equipment are making a full remote transition painful — which is drastically reducing the region’s current capacity. billion people. .

outsourcing 67

outsourcing Call Center Consulting Consulting 67

TechSee

JUNE 8, 2022

My education in the Field Service industry began when I joined TechSee in 2021. Right to repair governance and increasingly sophisticated IoT / sensors have created a new urgency for customer-executed preventative maintenance. Overall the industry is undergoing a rapid transformation toward the digital. Right to Repair.

outsourcing 109

outsourcing Government Education Consulting 109

Outsource Consultants

JANUARY 24, 2022

With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic.

outsourcing 128

outsourcing Real estate Government Call Center 128

Beyond Philosophy

AUGUST 10, 2020

Repetition makes the behavior habitual, which is governed by our automatic and intuitive thinking system. This area is excellent for fulfilling the current unmet needs in your industry. The post How To Make Your Experience Easy And Gain Growth appeared first on CX Consulting. We also use habits to simplify our thinking.

Customer effort 322

Customer effort Government Self service Consulting 322

BlueOcean

OCTOBER 17, 2023

The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Today, despite their being no uniform standards defining ESG, there are many laws and regulations that govern how companies must conduct their business. Evaluating ESG through your RFP is complex.

Government 71

Government outsourcing Automotive Customer Care 71

Call Center Weekly

DECEMBER 14, 2018

I have over 15 years of progressive customer service leadership experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. I am always eager to try an approach that works. Connect with me on LinkedIn and Twitter.

Government 167

Government Contact Center Consulting Consulting 167

Beyond Philosophy

JANUARY 26, 2015

We are making sure our government integrates intelligence to combat cyber threats, just as we have done to combat terrorism. Customer centricity is not the result of a sweeping (and frankly, rather relaxed) standard issued by the government. Can you legislate a critical part of serving your Customers well in this way? The answer is No!

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

Call Center Weekly

SEPTEMBER 21, 2017

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. But what is better than doing something nice for someone, simply for the sake of being kind?

Customer Service 168

Customer Service Government Contact Center Consulting 168

Beyond Philosophy

MAY 25, 2016

The federal government pressured both sides to return to the negotiating table in Washington D.C. Verizon has an internal focus, just like the rest of the telecoms industry. As Customer Experience Consultants, we call this an Outside-in approach , meaning you are looking at your Customer Experience as if you were a customer.

Wireless 283

Wireless outsourcing Employee engagement Call Center 283

Call Center Weekly

OCTOBER 23, 2017

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. Is it fair to expect the employee to also assume the cost of their professional development? What do you think?

Government 136

Government Contact Center Consulting Consulting 136

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S.,

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

VirtualPBX

FEBRUARY 23, 2024

Understanding the FCC's Decision The FCC, as the governing body regulating telecommunications in the United States, plays a pivotal role in shaping the industry landscape. Historically, the FCC implemented regulations to ensure the reliability and maintenance of POTS lines, vital for businesses’ communication infrastructure.

Telecommunications 52

Telecommunications Government Technology Consulting 52

DMG Consulting

JULY 6, 2023

Some of generative AI’s founders and other industry leaders are urgently calling on governments worldwide to regulate the use of the technology they created, for fear of it spiraling out of control. For these reasons, DMG Consulting is researching some of the recently released CX-oriented products leveraging generative AI.

Marketing 48

Marketing Government Consulting Consulting 48

Call Center Weekly

DECEMBER 1, 2017

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. Who would have thought? Connect with me on LinkedIn and Twitter.

Government 143

Government Contact Center Consulting Consulting 143

Global Response

OCTOBER 28, 2022

All organizations must adhere to a set of guidelines, rules, and regulations that are specific to their industry as part of their operations. Government regulations change. Regulatory compliance is having a consistent standard of adherence to: Laws established by government agencies. Industry-specific regulations.

Government 62

Government Education Call Center Best practices 62

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Call Center Weekly

JULY 27, 2017

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. How do you handle this in your center? Connect with me on LinkedIn and Twitter.

Contact Center 136

Contact Center Government Coaching Consulting 136

Global Response

JANUARY 31, 2024

Understanding regulatory compliance in call centers Call center compliance is the set of federal, state, and international rules that govern call center practices. based centers are familiar with and adhere to federal and state regulations, which govern telemarketing activities and ensure the protection of consumer data.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Call Center Weekly

FEBRUARY 22, 2018

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. Additionally, I’ve implemented new technology and products, while maintaining award-winning contact centers.

Customer Service 212

Customer Service Government Contact Center Metrics 212

Beyond Philosophy

JUNE 25, 2020

The five following rules govern this effort: Five Rules for Making and Managing Customer Memories. We discovered that one of the most critical points of an insurance company experience occurs in the claims moment, particularly if you’re in the healthcare industry. Emotions create memories.

Management 473

Management Entertainment Consulting Consulting 473

Call Center Weekly

JUNE 19, 2017

Currently the Director of Contact Center and Customer Service, I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. Connect with me on LinkedIn and Twitter.

Customer Service 156

Customer Service Coaching Government Contact Center 156

Beyond Philosophy

MAY 24, 2016

These are ordinary people, not celebrity actors or pro athletes, government bigwigs, or corporate executives. A recent Keller Fay blog, for example, reported results from the 2016 Edelman Trust Barometer, an annual survey which measures the public’s trust in business, government, and institutions.

B2B 236

B2B Government B2C Consulting 236

Call Center Weekly

SEPTEMBER 1, 2017

I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. Feel free to leave a comment. Connect with me on LinkedIn and Twitter.

Government 182

Government Contact Center Consulting Consulting 182

Call Center Weekly

JULY 6, 2018

I have over 15 years of progressive customer service leadership experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. They’ll better understand the customer, and can then easily provide a better customer experience.

Contact Center 212

Contact Center Technical Support Government Consulting 212